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General Manager Resume Example

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GENERAL MANAGER
Summary

Hardworking and reliable manager with strong ability in oversight and task completion. Offering 6+ years of cash handling experience, high quality customer service and devotion to a well rounded team work atmosphere. Highly organized, proactive and punctual with team-oriented mentality. Looking to start in a fresh energetic environment to help build a stronger customer base and to achieve desirable goals.

Skills
  • Sales development
  • Supervision of staff and Staff training
  • Policy/program development
  • Performance improvements
  • Team training and development
  • Employee / scheduling management
  • Team building and motivation
  • Customer retention
  • Safety assurance
  • Packaging and sanitation
  • Troubleshooting
  • Calm under pressure
  • Ordering /Inventory management
  • Top talent recruiting, hiring and retention
  • Customer relationship management
  • Safety protocol
  • Communication skills
  • Training and coaching
Experience
General Manager | 07/2014 to CurrentMoe's Southwest Grill - D'Iberville, MS
  • Delivered exceptional customer experiences through hands-on leadership of employees and managers.
  • Trained, managed and motivated employees to promote professional skill development.
  • Studied applications, conducted interviews, and hired all employees.
  • Forecasted sales, managed labor and conducted schedule.
  • Complied with company policies and health regulations to prevent and detect rule violations and protect customers from illnesses.
  • Tracked daily, weekly, and monthly sales to generate reports for further business development.
  • Built and maintained loyal, long-term customer relationships to ensure comfortability and excitement in our guests.
  • Implemented effective customer service surveys to encourage feedback.
  • Consulted with store supervisors to evaluate needs and discuss corrective actions for individual concerns.
  • Verified prices and computed totals to complete accurate invoices.
  • Managed truck ordering, and invoices as well as handled any distribution issues.
Camp Counselor | 05/2012 to 07/2015City of Biloxi - Biloxi, MS
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Explained principles, techniques and safety requirements to activity participants to prevent injury.
  • Implemented concern and care to develop relationships with campers and parents.
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
  • Participated in camp-centered- activities, including canoeing, swimming, painting andsoftball while monitoring campers of all ages.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
  • Maintained facilities, grounds and equipment to ensure community safety and attract attention.
Shift Supervisor | 01/2014 to 07/2014Salsaritas Franchising LLC - D'Iberville, MS
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Assigned jobs based on employee strengths and anticipated customer demand.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Trained employees in effective work procedures and performance strategies to optimize operations.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Resolved customer complaints and reported issues to senior management.
Team Member | 06/2011 to 02/2012Newks Express Caf - Gulfport, MS
  • Trained new employees on salad and serving positions to support team efficiency.
  • Looked for ways to go above and beyond job requirements.
  • Built and maintained effective working relationships with peers and upper management.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Picked up and moved boxes weighing 40+ pounds.
  • Handled cash transactions daily.
Education and Training
University of Southern Mississippi - - Hattiesburg,MS | | Some College (No Degree)Business Management
Accomplishments

2014 TQI Regional Winner at Moe's Southwest Grill.

Successfully grew employee base and sales for the year of 2015 compared to 2014.

2016 General Manager of the Year- Awarded by Franchisee of 6 competing stores.

2019 Top 40 Moe's in Regional Area.

Certifications
  • ServSafe
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Resume Overview

Companies Worked For:

  • Moe's Southwest Grill
  • City of Biloxi
  • Salsaritas Franchising LLC
  • Newks Express Caf

School Attended

  • University of Southern Mississippi

Job Titles Held:

  • General Manager
  • Camp Counselor
  • Shift Supervisor
  • Team Member

Degrees

  • University of Southern Mississippi - Hattiesburg , MS | Some College (No Degree)

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