General Manager Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Customer-oriented General Manager with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

  • Financial Statement Review
  • Cost Reduction
  • Problem Anticipation and Resolution
  • Customer Service Management
  • Assignment Delegation
  • Multitasking and Prioritization
  • Inventory Tracking and Management
  • Waste Management and Reduction
Renton Technical College Renton, WA Expected in 06/2017 Certificate : Initial Spanish - GPA :
Renton Technical College Renton, WA Expected in 06/2012 Certificate : Business Management - GPA :
Work History
Tire Discounters - General Manager
Greenwood, IN, 04/2019 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Landry's - Restaurant Manager
Anaheim, CA, 06/2013 - 04/2019
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Prepared for and executed new menu implementations.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Quad/Graphics, Inc. - Shift Supervisor
Woburn, MA, 05/2005 - 04/2013
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Helped store management meet standards of service and quality in daily operations.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Identified team weak points and implemented corrective actions to resolve concerns.

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Renton Technical College
  • Renton Technical College
Job Titles Held:
  • General Manager
  • Restaurant Manager
  • Shift Supervisor
  • Certificate
  • Certificate