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General Manager Resume Example

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GENERAL MANAGER
Summary

Skilled Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. I have a proven track record of positive results by recruiting and training top talent, achieving company budgets, managing payroll, and loss prevention. Seeking new opportunities to build and challenge my professional and personal growth.

Experience
Banana Republic Factory Store | Woodbridge, VAGeneral Manager09/2019 - Current
  • Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators.
  • Drive profitable sales through forecasting and scheduling.
  • Manage store budget for daily operations in support of the P&L.
  • Builds highly productive teams through sourcing, selecting and developing people.
  • Accountable for team performance through coaching and feedback.
  • Teaches and trains to build capabilities.
  • Leads the implementation and execution of all Standard Operating Procedures and initiatives.
  • Creates an inclusive environment
  • Implements action plans to maximize efficiencies and productivity.
  • Performs Service Leader duties.
  • Represents the brand and understands the competitors
  • Promotes community involvement.
  • Leverages OMNI to deliver a frictionless customer experience.
  • Ensures all compliance standards are met.
Suitsupply | Washington, DCAssistant Manager02/2018 - 09/2019
  • Ensure customers receive the best possible service.
  • Recruit top talent.
  • Continually train and coach associates in the moment to support them in their professional growth.
  • Act as a strong support for the Store Manager.
  • Responsible for making sure all policies and procedures are followed.
  • Delegate task to the team as required.
  • Motivate team and show best practices in service and sales.
  • Take care of back office functions, reporting, stock.
  • Help insure that quality is maintained.
  • Daily use of outlook for emails and managing appointments/ walk-in services.
  • Updating excel spreadsheets daily to keep track of sales targets/goals, payroll and finance reporting.
ZARA | Annapolis, MDStore Manager05/2013 - 02/2016
  • Recruit qualified professional people and communicate all pertinent information to payroll.
  • Implement all company training programs effectively in order to train and develop my team.
  • Ensure that all the people practice professional salesmanship according to the company policies and procedures in order to achieve maximum sales and provide the highest level of customer service.
  • Lead my team to achieve company goals and surpass their personal sales objectives.
  • Ensure efficient store operations.
  • Ensure that all merchandise is properly ticketed and attractively displayed as per visual presentation guidelines.
  • Implement, adhere and enforce loss prevention and security policies.
  • Manage the store within store operation budgets (salary, inventory, expenses, ect) Ensure highest level of customer satisfaction is provided by all team members.
  • Implement, adhere and enforce all Human Resources policies and procedures.
  • Increased conversion by 2.0% and sales by 5.0%.
ALDO | Washington, DCStore Manager09/2012 - 01/2016
  • Provides highest level of care to customers.
  • Visual Merchandising: Consistently ensures the floor is fully stocked in all departments with merchandise.
  • Merchandises the store with the support of the Department Managers and visual merchandising team.
  • Sales & Stock Management: Opens and closes registers with cashiers at the start and/or end of the day for the entire store.
  • Oversees the receiving of new shipments (stockroom layout, garment sensors, display) Controls all returns/damages/store transfers for department Consistently meets sales goals set by Regional Team while striving to exceed expectations.
  • Buying: Keeps up to date on product information regarding fits, fabrics, sizes and current season trends oversees Department Managers for orders for their department based on sales and latest market trends.
  • Loss Prevention: Works closely with Corporate Office to meet shrinkage goals for all departments.
  • Oversees store inventories for all departments and ensures the highest level of accuracy when doing so.
  • Human Resources: Ensures the proper training for all staff and recognizes potential candidates for promotion.
  • Recruits, interviews, develops and maintains a strong department team members.
  • Ensures that all HR procedures are followed (payroll, store coverage, budgeted hours, training).
  • Operations: Organizes all issues relating to general services (maintenance, store orders, heating/cooling) Follows all Zara company policies and procedures focusing on the Zara management principles.
Education and Training
Lee-Davis High School | Mechanicsville, VirginiaAdvanced Diploma2010
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Resume Overview

Companies Worked For:

  • Banana Republic Factory Store
  • Suitsupply
  • ZARA
  • ALDO

School Attended

  • Lee-Davis High School

Job Titles Held:

  • General Manager
  • Assistant Manager
  • Store Manager

Degrees

  • Advanced Diploma

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