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General Manager Resume Example

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GENERAL MANAGER
Summary

Focused Manager successful in customer service and operational success. Able to remain calm and poised in high-pressure situations. Adept knowledge of industry trends and offer valuable insights on opportunities for new growth and expansion.

professIonal, polite and poised, known for having exceptional drive. Determined leader and coach with terrific customer service experience.

25 years of experience In knowledge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns.

Skills
  • Cross-functional team management
  • Sales team development
  • Performance improvements
  • Policy/program development
  • Supervision and training
  • Recruiting and Hiring
  • Customer retention
  • Sales planning and implementation
  • Vendor relationships
  • Skilled negotiator
  • Inventory management
  • Budgeting and cost control strategies
  • Customer experiences
  • Employee development
  • Training and coaching
  • Purchasing and planning
  • Advertising and marketing
  • Calm under pressure
  • Staff training and development
  • Leadership and team building
  • Customer relationship management
  • Inventory control
  • Communication skills
  • Client relations
  • Safety assurance
  • Employee scheduling
  • Sound judgment
  • Goal setting
  • Team building and motivation
  • Profit and loss accountability
  • Schedule management
  • Sales expertise
  • Staff supervision
  • Staff training
  • Team training and development
  • Staff development
  • Networking abilities
Education and Training
Everett Area High School - - Everett,PA | | High School Diploma06/1994
Experience
General Manager | 03/2015 to 05/2016Kahala Franchising LLC - Altoona, PA
  • Encouraged, trained and disciplined employees to maximize performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Consistently complied with company policies and government regulations.
  • Oversaw [Number] staff by training, mentoring, [Action] and [Action].
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
Department Manager | 03/2015 to 05/2016Bon Ton Stores Inc. - Chambersburg, PA
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Ensured that all [Type] department employees presented positive, exemplary image to customers.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Followed all safety protocols and company processes and procedures.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Coached, trained and mentored new team members and manager trainees.
  • Delegated work to staff, setting priorities and goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Supervised [Number] full-time and [Number] part-time employees.
  • Worked closely with sales associates to complete tasks.
  • Handled [Type] shift overstock, restocking and inventory control.
  • Performed opening and closing duties as part of management team, including cash management.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Proprietor | 05/2003 to 02/2016Lunchbox restaurant and catering - Everett , PA
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Leveraged human resources skills to identify and recruit optimal candidates, coordinate training and oversee ongoing performance.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set, updated and enforced policies to maintain consistency and quality at all levels.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Established and maintained number of lucrative partnerships with vendors and suppliers, enabling best pricing for [Type] and [Type][Product or Service].
  • Coached and encouraged [Type] staff to achieve aggressive business goals.
Awards
  • After only 6 months of employment, chosen for the BonTon Award for Excellence in customer service.
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Resume Overview

Companies Worked For:

  • Kahala Franchising LLC
  • Bon Ton Stores Inc.
  • Lunchbox restaurant and catering

School Attended

  • Everett Area High School

Job Titles Held:

  • General Manager
  • Department Manager
  • Proprietor

Degrees

  • Everett Area High School - Everett , PA | High School Diploma

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