LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • General Manager
Please provide a type of job or location to search!
SEARCH

General Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
GENERAL MANAGER
Professional Summary

OPERATIONS MANAGER WITH 10 + YEARS FAMILY ENTERTAINMENT EXPERIENCE

Result-oriented business professional with more than 25 years of extensive management, sales and business operations, coupled with conceptualizing the development of a Family Entertainment Center provides the expertise to be considered the perfect candidate for the position of Event Sales Manager at Main Event Entertainment. A dedicated hands-on-leader who proactively communicates across organizational levels, sets clear priorities for team members and establishes measurable analytics to derive solutions and approaches focused on creating value for guests and profitability for the company. Built a reputation as a proactive thinker who is flexible, adaptable to change and committed to developing collaborative management teams focused on building strong community relationships with the highest level of professionalism, honesty and integrity ensuring operational excellence. Takes initiative, and can easily manage, coach, motivate a team, and drive culture building brand awareness. Experienced at identifying and implementing a wide range of sales and marketing campaigns that meet and exceed revenue goals. Assertive and enthusiastic team leader, who thrives in dynamic, challenging fast-paced environments, trained to put the guest first, delivering positive experiences that promote loyalty and repeat business. Posse's strong business acumen, superior customer service skills, time management, organizational skills and takes responsibility for the operations and profitability of the business. Strong history of devising precise and targeted business operations plans, managing multiple areas; sets clear goals and establishes measurable analytics to monitor and ensure efficient attainment of objectives. Advanced ability to analyze and interpret cost control, financial reports, and develops action plans to drive organizational performance, which meets and exceeds sales goals and budgets throughout the fiscal year. The enclosed resume demonstrates an unsurpassed work ethic and true passion for delivering Main Event Entertainments mission, and values: the perfect place for families, young adults, and groups of all ages to have active fun together while creating this same positive energy throughout the entire organization.

Skills
  • Strategic account development
  • Exceptional interpersonal verbal and written communication
  • Strong conflict resolution, Problem-solving
  • Guest satisfaction, Analyze surveys
  • Decision-making, Sales and labor forecasting,P&L
  • Directing, Sales and management
  • Food safety standards, policy and procedures
  • Inventory management, COGS
  • Sales and Marketing expertise
  • Staff hiring, training/development, and scheduling
  • Exceptional interpersonal verbal and written communication
  • Performance improvement, multiple AOI responsability
  • Consistently meet and exceed goals
  • Efficient multi-tasker
  • Compelling sales proposal writer
  • Direct sales leads
  • Extensive personal network
  • Review of contracts
  • Sales presentations
Work History
General Manager, 06/2019 to Current
CEC ENTERTAINMENT – Lakeland, Florida

Serves as the principal leader for the onsite day-to-day operations oversight; including but not limited to, all facets of operations, sales, safety, guest relations, team member training, and business development. Professional, goal orientated, hands-on, all-in, above and beyond key collaborative liaison tasked at evaluating and analyzing, sales/budget quotas, and guest surveys. Forward thinker, adept at overseeing multiple AOI's (areas of impact) who values excellence, able to motivate, instill accountability, provide overall leadership, supervision and direction on strategic initiative and operating standards, contributing to overall productivity, revenue growth and unparalleled guest experience while supporting organizational values of one the world's leading family entertainment organizations.

Qualifications:.

  • Monitor and track CPU budget monthly, quarterly, and annual basis controlling P&L.
  • Responsible to guide and direct multiple AOI (Areas of Impact) departments.
  • Develop, inspire and lead staff hiring, training, and development, with emphasis on exceeding guest expectations.
  • Excellent sales forecasting, labor management, and effective controlling finance budget/profitability.
  • Utilize reports, daily sales & marketing planner, dashboards and NCR customer voice ensuring all key performance metrics are being met or exceeded, Reporting back to DM.
  • Participate in all weekly sales and management team meeting, directly reporting all information back to DM.
  • Work in collaboration with all department heads AOI (Area of Impact) to ensure guest satisfaction.
  • Boosted operational efficiencies by overseeing budgets, managing accounts, coordinating daily itineraries, bookings and scheduling to ensure maximum occupancy.
  • Effective networking relationships and team building/management, scoping out local market trends and needs.
  • Implemented new-market penetration strategies and action plans delivering increased sales.
  • Cultivating relationships with well positioned community leaders, and area organizations.
  • Developed, inspired, and led staff hiring, training, development, with emphasis on exceeding guest expectations.
  • Implemented standardized policies and procedures ensuring positive guest experience through hand-on service.
  • Ensured the safety of patrons and team members by continually training, developing and re-validating all staff.
  • Oversaw all attractions to identify and correct unsafe or unauthorized practices.
  • Deliver flawless execution of all events achieving departmental revenue goals and budgets.
  • High level of professionalism and customer service skills, leads by example.
  • Strong conflict resolution proficiency, foster guest relationships through open communication.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized efficiency by coaching and mentoring [Number] personnel on [Type] principles, industry practices, company procedures and [Software] system.
  • Received superior customer service satisfaction scores for [Number] consecutive quarters.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result].
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Maintained organized, safe and clean [Type] facility to keep productivity high and maximize customer satisfaction.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Evaluated and enhanced [Area of expertise] programs to strengthen operations and achieve [Result].
  • Discovered areas of improvement by generating [Timeframe] operational and sales reports.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Operations Manager, 06/2009 to 03/2019
XTREME ADVENTURES FAMILY FUN CENTER – Lutz, Florida
  • Developed and autonomously managed corporate operational and business development; becoming adept at conceptualizing and directing business initiatives, driving sales, and successfully streamlining operations, executing flawless operational activities, maximizing productivity, and revenue growth.
  • Qualifications:.
  • Hands on day-to-day business oversight, including but not limited to, all facets of operations, sales, client relations, training, and business development.
  • Financial expertise-accounting, payroll, labor management, sales forecasting, finance budgeting and profitability.
  • Boosted operational efficiencies by overseeing budgets, managing accounts, coordinating daily itineraries, bookings and scheduling to ensure maximum occupancy.
  • Effective networking relationships and team building/management.
  • Marketing and new-market penetration strategies cultivating relationships with community leaders.
  • Staff hiring, training, development, and implementing standardized policies and procedures ensuring safeguarding the safety of patrons and team members.
  • Oversaw all attractions to identify and correct unsafe or unauthorized practices.
  • High level of professionalism and customer service skills.
  • Strong conflict resolution proficiency.
  • Proactive thinking, adaptable to change and willingness to "roll - up sleeves" and execute/assist in any task.
  • Goal oriented and ability to multi-task continually meeting objectives.
  • Adept working in a fast-paced, multi-faceted environment.
  • Managed profit and loss by following cash control procedures and effectively negotiating with vendors managing cost of goods and services.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Facilitated and managed food safety and sanitation systems and procedures to ensure all regulations are followed.
Operations Manager, 06/1993 to 06/2007
WORLD GYM – Lutz, FL
  • Successfully identified a need for a community based health club.
  • The project included prospecting for and securing necessary financing.
  • Managed and developed key team members ensuring World Gym implemented only the finest fitness programming available.
  • Successfully adapted new innovative trends, propelling the achievement of not only corporate objectives, but also a very high customer satisfaction and retention rate.
  • Being a highly passionate and skilled fitness enthusiast World Gym experienced phenomenal business growth through the 15 years of ownership, exceeding one million in annual sales.
  • Qualifications:.
  • Oversaw all administrative and daily management operations of the club; ensuring exceptional personalized client attention and professional instruction to optimize member's health, fitness and wellness goals.
  • Financial expertise-accounting, payroll, labor management, sales forecasting, finance budgeting and profitability.
  • Recruited, trained, and developed, energetic, enthusiastic well qualified certified personal trainers and group fitness professionals.
  • Supervised areas to identify and correct unsafe or unauthorized practices.
  • Successfully assessed, anticipated, and implemented new market trends e.g.
  • Spinning, yoga, pilates, kickboxing.
  • Created the first of it's kind in Tampa bay "Kids" 10 piece circuit weight training program focused on ages 7 -12 years old.
  • Delivered a unique and diverse employee base making certain of customer satisfaction.
  • Trained and managed strong membership and personal training departments driving membership sales and packages maximizing profits and member retention.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Managed cost of goods and secured vendors for retail pro shop sales, smoothie bar, and nutritional supplements.
Education
BACHELOR OF SCIENCE: 1991
University of South Florida - Tampa, FL
1989
Auburn University - Auburn, AL
Played collegiate tennis
Accomplishments
  • Appointed to West Point Military Academy.
  • Attended IMG Academy.
  • Competed nationally in USTA events.
  • Trained and participated with hundreds of club members both locally and nationally in road races, and triathlons Competed in world-class triathlons for over 10 years.
  • The Ultimate experience - Ironman World Championship Kona, Hawaii.
  • National Registry Food Safety Manager / Hotels and Restaurants License.
  • State of Florida Department of Business Regulations / Alcoholic Beverages License.
  • CPR / First Aid / Defibrillator - AED.
Additional Information
  • Efficient programming and operating several POS systems Knowledge of Excel, Microsoft Office, QuickBooks, Outlook Knowledge of Restaurant & Gaming software: Aloha, NCR, Embed, Proactive Proficient at social media & web based marketing
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • CEC ENTERTAINMENT
  • XTREME ADVENTURES FAMILY FUN CENTER
  • WORLD GYM

School Attended

  • University of South Florida
  • Auburn University

Job Titles Held:

  • General Manager
  • Operations Manager

Degrees

  • BACHELOR OF SCIENCE : 1991
    1989

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
General-Manager-resume-sample

General Manager

Five Guys

Forest Hills, New York

General-Manager-resume-sample

General Manager

Tracker Boating Center/Bass Pro Shops

Olathe, Kansas

General-Manager-resume-sample

General Manager

Calvin Klein

Walpole, Massachusetts

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.