OPERATIONS MANAGER WITH 10 + YEARS FAMILY ENTERTAINMENT EXPERIENCE
Result-oriented business professional with more than 25 years of extensive management, sales and business operations, coupled with conceptualizing the development of a Family Entertainment Center provides the expertise to be considered the perfect candidate for the position of Event Sales Manager at Main Event Entertainment. A dedicated hands-on-leader who proactively communicates across organizational levels, sets clear priorities for team members and establishes measurable analytics to derive solutions and approaches focused on creating value for guests and profitability for the company. Built a reputation as a proactive thinker who is flexible, adaptable to change and committed to developing collaborative management teams focused on building strong community relationships with the highest level of professionalism, honesty and integrity ensuring operational excellence. Takes initiative, and can easily manage, coach, motivate a team, and drive culture building brand awareness. Experienced at identifying and implementing a wide range of sales and marketing campaigns that meet and exceed revenue goals. Assertive and enthusiastic team leader, who thrives in dynamic, challenging fast-paced environments, trained to put the guest first, delivering positive experiences that promote loyalty and repeat business. Posse's strong business acumen, superior customer service skills, time management, organizational skills and takes responsibility for the operations and profitability of the business. Strong history of devising precise and targeted business operations plans, managing multiple areas; sets clear goals and establishes measurable analytics to monitor and ensure efficient attainment of objectives. Advanced ability to analyze and interpret cost control, financial reports, and develops action plans to drive organizational performance, which meets and exceeds sales goals and budgets throughout the fiscal year. The enclosed resume demonstrates an unsurpassed work ethic and true passion for delivering Main Event Entertainments mission, and values: the perfect place for families, young adults, and groups of all ages to have active fun together while creating this same positive energy throughout the entire organization.
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Serves as the principal leader for the onsite day-to-day operations oversight; including but not limited to, all facets of operations, sales, safety, guest relations, team member training, and business development. Professional, goal orientated, hands-on, all-in, above and beyond key collaborative liaison tasked at evaluating and analyzing, sales/budget quotas, and guest surveys. Forward thinker, adept at overseeing multiple AOI's (areas of impact) who values excellence, able to motivate, instill accountability, provide overall leadership, supervision and direction on strategic initiative and operating standards, contributing to overall productivity, revenue growth and unparalleled guest experience while supporting organizational values of one the world's leading family entertainment organizations.
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