General Manager Resume Example

Serves as the principal leader for the onsite day-to-day operations oversight; including but not limited to, all facets of operations, sales, safety, guest relations, team member training, and business development. Professional, goal orientated, hands-on, all-in, above and beyond key collaborative liaison tasked at evaluating and analyzing, sales/budget quotas, and guest surveys. Forward thinker, adept at overseeing multiple AOI's (areas of impact) who values excellence, able to motivate, instill accountability, provide overall leadership, supervision and direction on strategic initiative and operating standards, contributing to overall productivity, revenue growth and unparalleled guest experience while supporting organizational values of one the world's leading family entertainment organizations.

Qualifications:.

• Monitor and track CPU budget monthly, quarterly, and annual basis controlling P&L.
• Responsible to guide and direct multiple AOI (Areas of Impact) departments.
• Develop, inspire and lead staff hiring, training, and development, with emphasis on exceeding guest expectations.
• Excellent sales forecasting, labor management, and effective controlling finance budget/profitability.
• Utilize reports, daily sales & marketing planner, dashboards and NCR customer voice ensuring all key performance metrics are being met or exceeded, Reporting back to DM.
• Participate in all weekly sales and management team meeting, directly reporting all information back to DM.
• Work in collaboration with all department heads AOI (Area of Impact) to ensure guest satisfaction.
• Boosted operational efficiencies by overseeing budgets, managing accounts, coordinating daily itineraries, bookings and scheduling to ensure maximum occupancy.
• Effective networking relationships and team building/management, scoping out local market trends and needs.
• Implemented new-market penetration strategies and action plans delivering increased sales.
• Cultivating relationships with well positioned community leaders, and area organizations.
• Developed, inspired, and led staff hiring, training, development, with emphasis on exceeding guest expectations.
• Implemented standardized policies and procedures ensuring positive guest experience through hand-on service.
• Ensured the safety of patrons and team members by continually training, developing and re-validating all staff.
• Oversaw all attractions to identify and correct unsafe or unauthorized practices.
• Deliver flawless execution of all events achieving departmental revenue goals and budgets.
• High level of professionalism and customer service skills, leads by example.
• Strong conflict resolution proficiency, foster guest relationships through open communication.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Maximized efficiency by coaching and mentoring [Number] personnel on [Type] principles, industry practices, company procedures and [Software] system.
• Received superior customer service satisfaction scores for [Number] consecutive quarters.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result].
• Devised and deployed successful marketing strategies, dramatically boosting store ranking.
• Maintained organized, safe and clean [Type] facility to keep productivity high and maximize customer satisfaction.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Evaluated and enhanced [Area of expertise] programs to strengthen operations and achieve [Result].
• Discovered areas of improvement by generating [Timeframe] operational and sales reports.
• Reduced corporate risk by managing shrink processes and controlling inventory levels.
• Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.