General Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Business-conscious Professional bringing over 20 years of experience in Various Industries, offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

My focus is on the people and maintaining the health of the business over all. I have many years of experience with Lean Manufacturing. Over the past few years I have also played a big roll in representing my previous employer in the AME (Association of Manufacturing Excellence) as well as the Global Lean Leadership Community.

  • Cross-functional team management
  • Policy/program development
  • Supervision and training
  • Performance improvements
  • Staff development
  • Safety protocol
  • Schedule management
  • Sound judgment
  • Recruiting and hiring
  • Troubleshooting expertise
  • Succession planning
  • Calm under pressure
  • Project management
  • Leadership and team building
  • Networking abilities
  • Budgeting and cost control strategies
  • Team building and motivation
  • MRP and ERP systems
  • Lean Manufacturing and TPS.
09/2018 to 08/2021 General Manager Denny's Inc | Haines City, FL,
  • Established clear performance goals and metrics as well as a platform for tracking and measuring performance.
  • Managed inventory levels for corrective action planning to save costs and insure material levels stayed in range to support current and future business. Reduced physical inventory levels by 50% while increasing the total shipping by about 23% and increasing order ontime numbers.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook as well as other policies during the Global Pandemic (Covid-19), detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures. Leader Standard work, Quality at the source, Poka-Yoka, line balancing, Kata, Spaghetti diagrams, Process flow charting, TAKT just to name a few.
  • Directed safety operations and maintained clean work environment to adhere to OSHA requirements. Best OSHA Audits the company ever had. and the company went for than 365 days without a recordable injury for the first time in company history.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Overseen the creation of a check in process vs, just receiving.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures. Going from Inventory build to Just In Time. (JIT)
07/2010 to 09/2018 Operations Manager Vpne Parking Solutions | Providence, RI,

Basic overview of Knowledge, Skills and Abilities:

  • Management of resources to optimize equipment, facilities, employees, methods and materials.
  • Lean Manufacturing and Continuous Quality Improvement principles.
  • System improvement methods.
  • Capacity planning and product flow.
  • Industrial equipment with a strong mechanical aptitude.
  • Strong attention to detail.
  • Record management.
  • Excellent interpersonal skills.
  • Excellent oral and written communication skills.
  • Effective time management and organizational skills.
  • Work independently as well as in a team environment.
  • Lead and direct others to generate expected results.
  • Analytical and problem solving skills.
  • Maintain confidentiality.
  • Handle multiple projects simultaneously within established time constraints Proficient computer skills, including experience with Microsoft Office Suite, Epicor, AS400, Zoom, ext.
  • Perform under strong demands in a fast-paced environment.
  • Display empathy, understanding and patience with employees and external customers.
  • Respond professionally in situations with difficult employee/vendor/customer issues or inquiries.
07/2008 to 07/2010 Assistant Store Manager Bootbarn, Inc. | Indianapolis, IN,
  • Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
  • Inspects departments and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up.
  • Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments.
  • Selects, develops and manages performance of individuals and team.
  • Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.
  • Executes the client’s plan consistently across departments and provide ongoing fact based feedback to Store Manager and appropriate business including competitive intelligence.
  • Ensures consistent delivery of acceptable compliance scores as measured by the Standards Based Store Visit & Client Commitment tools, including effective store wide completion of:
  • Merchandise, receipt, flow to floor and stockroom processes.
  • Total controllable cost vs. plan/trend
  • Warehouse and stockroom management
  • Multi-Channel processes and associate participation
  • Point of Sale, credit applications and opportunities
  • Brand standards and facilities maintenance
  • Safety, inventory and shrink controls
  • Staffing, employment compliance, retention
  • Scheduling
  • Training completion and associate role playing
  • Employee communication and recognition
  • Focuses and invest time on customer facing activities and operational processes.
  • Ensures the department is “Location Certified” and every associate is “Role Certified” to do his/her job.
  • Monitors and proactively addresses outliers in customer satisfaction, sales, profit margin, operational processes, and compliance against plan or established standards.
  • Embeds the Company return policy and Pledge of Fairness.
  • Creates and maintains a culture of winning that resonates with associates.
Education and Training
Expected in 08/2021 | Stakeholder Centered Coaching Marshal Goldsmith, , GPA:

This is a professional development course focused on team building and managing perception. My Coach was Andy Taylor.

Expected in 08/2021 | KATA Steve Medland, , GPA:

Steve is a professional business coach that focuses on the KATA portion of the Toyota Production System. Kata is a powerful structural tool as well as a learning system that promotes continues improvement in a systematic way.

Expected in 04/2021 Course Work | Organizational Leadership Chapman & Co Leadership Institute, Saint Louis, MS, GPA:

We did this course work on a two week cycle with one week the learners spending with the instructor from chapman and then my team and I did a follow up on the course work during the second week. The idea was to take what we had learned and begin to develop our own internal training from that.

Expected in 04/2019 | Lean & TPS (Toyota Production System) JSM Japan Study Mission (Lean) Paul Akers, Japan, GPA:

Spent a full week touring and learning from various company within Toyota's supply Chain as well as Lexus. Part of the experience was also centered on taking in the culture in Japan and how Lean has influenced them.

Expected in 02/2016 | Servant Leadership Ashley Learning, Ashley School Of Business, GPA:

This course was based off the book Leadership & Self Deception by the Abridger Institute. I believe the course was 6 weeks long and filled with some fantastic learning that has really helped me over the years as a leader.

Expected in High School Diploma | Kickapoo High School, Viola, Wi, GPA:
  • Business Development: - Successfully grew business by establishing Lean practices.
  • Project Management: - Initiated Just in Time which resulted in reduced physical inventory levels by about 50% while increasing shipments and improving our order ontime delivery numbers.
  • People Management: - Developed a leadership at all levels approach within the business as a result was able to drive a great deal of waist from our systems which resulted in lower overhead.
  • Developed an internal Quality system that allowed us to reduce quality issues year over year each year for the last 3 years.
  • Leadership: - Served as a key contributing member of the corporate Leadership Team.
Activities and Honors
  • Member, Association of Manufacturing Excellence (2019 - present)
Websites, Portfolios, Profiles

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Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Marshal Goldsmith
  • Steve Medland
  • Chapman & Co Leadership Institute
  • JSM Japan Study Mission (Lean) Paul Akers
  • Ashley Learning
  • Kickapoo High School
Job Titles Held:
  • General Manager
  • Operations Manager
  • Assistant Store Manager
  • Course Work
  • High School Diploma

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