General Manager Resume Example
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GENERAL MANAGER
Professional Summary
Seasoned retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.
Skills
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Work History
General Manager01/2016 to Current
Papa Murphy's Holdings, Inc. – Oak Creek , WI
Papa Murphy's Holdings, Inc. – Oak Creek , WI
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
General Manager/sales Manager 09/2010 to 05/2015
Docgo Inc. – Cincinnati , OH
Docgo Inc. – Cincinnati , OH
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Tracked stock using company inventory management software.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Educated customers on promotions to enhance sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Emergency Medical Technician02/2005 to 01/2011
American Medical Response – City , STATE
American Medical Response – City , STATE
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Diploma North Branford High School
Certified EMT-D
Certified Firefighter
Certified NRA Instructor
State of Connecticut Carry Permit
State of Connecticut Security Officer Guard Card
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Resume Overview
School Attended
- North Branford High School
- EMT-D
- Firefighter
- NRA Instructor
- State of Connecticut Carry Permit
- State of Connecticut Security Officer Guard Card
Job Titles Held:
- General Manager
- General Manager/sales Manager
- Emergency Medical Technician
Degrees
- Diploma
Certified
Certified
Certified
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