General Manager Resume Example
Accomplished, results-oriented manager with 20 years of leadership experience and accelerated growth. Highly skilled in turnaround situations, new club openings, development of people and attaining results. Consistently stimulate strong revenue growth, streamline daily operations and enhance profitability.
Depth and breadth of experience includes multi-site management, business planning, P&L management and analysis, training and development and the delivery of effective sales strategies. Serve as a catalyst in implementing positive change, able to utilize forward thinking to resolve critical issues and develop dynamic teams to exceed customer and corporate expectations.
Very passionate about fitness and interested in utilizing my talents to continue to grow and advance in the industry.
Responsibilities
To act as owner/operator of a full service high end fitness facility with the expectations of meeting and exceeding monthly and annual sales, revenue and profitability targets while providing the members with the highest levels of service. Responsible for budgeting, forecasting as well as detailed P&L management through driving revenue and controlling expenses. Created and executed monthly action plans to ensure that expectations are consistently met and exceeded. Recruiting, hiring, training and development of the top talent in the industry. Ensuring that the club consistently meets and exceeds the company standards of operations and cleanliness. Mentoring, training and developing General Managers and Assistant General Managers.
Accomplishments
- Increased revenue per member in Woodbury by 20% to an all time company high of $276 in 2011.
- Increased retail sales in Woodbury by 96% ($250K to $490K) in 2009.
- Set company records for Group Fitness Participation (71%) and Personal Training Client Penetration (17%) in 2011.
- Managed and executed extensive club renovation in Woodbury while preparing for the opening of a competitor.
- Managed through the opening of a competitor while sustaining and exceeding club revenue and profitability targets.
- Worked closely with IT to redesign the online registration system for Studio Cycling.
- Elevated Woodbury to top 5 in the company in all customer service metrics for 2010 and 2011 and was the most improved club from 2009 to 2010.
- Increased member base in Great Neck by 16% in 11 months.
- Increased profitability in Great Neck by 27%+ over 11 months.
- Revamped Group Fitness program in Great Neck to spread out usage and alleviate parking congestion.
- Developed relationship with local legislator that resulted in agreement to allow Equinox to utilize a parking facility adjacent to the club during peak hours.
- Selected to train and develop the Assistant General Manager and Front Desk team and serve as a financial analyst for Equinox's first international location in Kensington London.
- Selected to train and develop Assistant General Managers in the Westchester, Connecticut and Chicago markets.
- Set company record by reaching 225 members before the opening of the membership office in Chestnut Hill.
- Achieved opening member count target 5 months prior to club opening in Chestnut Hill.
Responsibilities
To maintain club cleanliness; to consistently meet and exceed club operating expectations; to plan and implement good sound judgment to best maximize profits and to contain expenses through budgeting, forecasting and monthly cash flow and P&L analysis for the largest (65K square feet) and highest volume club in the company with annual revenue of 11 million dollars and a member base of 14,000; to create a positive environment for both member and employee; to develop a professional staff through coaching and evaluation; to maximize profit centers; and to ensure that all company standards, policies and procedures are in order and practiced consistently. Manage a team of 250 employees and 14 managers. Create and execute weekly and monthly game-plan's to ensure that expectations are consistently met and exceeded. Hold daily, weekly and monthly meetings to communicate objectives, expectations and performance to management and staff.
Accomplishments
- 2008 110% Revenue contest winner.
- 2 Time Winner by Choice Award recipient.
- 3 Time cleanest club in the company award.
- Set single month company records in 2008 for:
- New membership sales
- Personal training sales
- Operating revenue
- Heart rate monitor sales
- Clothing sales
- Supplement sales
- Spending Per Attendee
- $ Per Check In
- NPS score
Responsibilities
Responsible for the entire store team including, driving sales, customer service, merchandising, operations, loss prevention, P&L management and execution of store and company standards for the highest volume store in the Northeast region. Accountable and responsible for hiring, directing and developing an exceptional performing team that is sales driven, while creating and maintaining an unparalleled customer service culture. Actively managed the business to achieve sales goals, plan and meet budgets while protecting company assets and inventory at the store level.
Accomplishments
- Appointed to lead Fitness Special Order program for the Northeast region.
- Created an associate sales training program that was implemented throughout the Northeast region for all current and future Fitness and Golf Specialists.
- Selected to train and develop fitness and team sports associates for 3 new store openings.
- Increased 2006 fitness sales by 22%.
- 2005 Extended Service Plan Individual sales contest winner.
- 2007 Q4 Extended Service Plan store winner.
- 2007 Units per transaction contest store winner.
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Resume Overview
School Attended
- Hofstra University
- Nassau Community College
Job Titles Held:
- General Manager
- Store Manager
- Area Manager
- Area Manager/Director of Sales and Marketing
- Assistant Store Manager
Degrees
- Bachelor of Science : Marketing/Marketing Management
Associates of Arts and Science : Business Administration and Management
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