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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

High-energy management professional offering proven skills in strengthening operational procedures, enhancing team productivity, and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Multi-talented Human Resources Executive is successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills with ability to prioritize and manage multiple tasks. Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.

Skills
  • Recruitment
  • Training and Development
  • Deadline-oriented
  • Project Management
  • Coaching and mentoring
  • Verbal and written communication
  • Consistently meet goals
  • Employee scheduling
  • Budgeting
  • Payroll administration
  • Policy and Procedure Development
  • Data Analysis
  • New employee training
  • Benefits oversight
  • Policy and procedure development
  • Personnel file management
Work History
General Manager10/2017 to Current
GPS Hospitality – Mobile, AL
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 12-member management team with related direct reports.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Maintained constructive client and vendor relationships.
  • Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks by 60%.
  • Built, supervised and mentored teams and leaders in receiving and inbound operations.
  • Maximized productivity and management systems by establishing specific goals and managing operations.
  • Spearheaded quality control measures to minimize downtime and propel sales.
  • Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPIs.
  • Brought in more than 50 new administrative staff and handled all training, mentoring and direction to maximize productivity.
  • Developed strong relations with company associates, reducing turnover by 30% within a year.
  • Organized preventive maintenance to reduce downtime and line shutdown or production delays.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Assisted customers in all aspects of services, including complaints and general inquiries.
  • Conducted training courses and prepared videos for long-term use.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Limited portion sizes and used garnishes to control food costs.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Set schedules for 35 staff by planning and designating shifts and hours.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Managed employees throughout preparation and service of 100 plusmeals per day.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
  • Verified accurate records and sufficient supplies by conducting daily inventories of food, beverages, glassware and other materials.
  • Orchestrated positive customer experiences at all stages by overseeing every area of operations.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Human Resources Executive09/2015 to 06/2020
Ed'S Lawn Equipment & Service – Saraland, AL
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Coordinated work activities for HR managers, specialists and recruiting agents.
  • Devised hiring and recruitment policies for 15-employee company.
  • Liaised between multiple business divisions to improve communications.
  • Developed succession plans and promotion paths for all staff.
  • Interviewed potential hires, negotiated salaries and benefits, and performed reference checks.
  • Used mircosoft word, excel to prepare correspondence and presentations.
  • Answered approximately 50 calls per day to assist callers and redirect calls to proper personnel.
  • Used powerpoint to prepare correspondence and presentations.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Conducted investigations and assisted with handling employee complaints including Affirmative Action and EEOC to promote equitable workplace.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Member Service Representative01/2017 to 02/2019
YMCA – Saraland, AL
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
District Manager11/2008 to 02/2011
Sauk Valley Newspaper – Dixon, IL
  • Boosted bottom-line profits by devising and optimizing effective sales.
  • Met deadlines by proactively managing individual and team tasks and implementing processes.
  • Brought about industry-leading by applying strategic industry knowledge and leadership skills.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Increased sales revenues for services by leveraging effective negotiating skills.
  • Negotiated long-term contract renewals with sales affiliates and franchise owners.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Recruited and trained contractors on distribution procedures, routes and circulation logistics.
  • Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Aligned database systems with district goals by automating processes and eliminating preventable errors.
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Set and administered department budgets for expenditures, materials and labor.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Delivered new employee onboarding and training sessions via RTI .
Education
BBA: Business Management07/2020University Of Phoenix- Tempe, AZ
Human Resouce Certificate: Human Resources Management11/2019University Of Phoenix- Tempe, AZ
  • Received Phoenix Scholars
  • Graduated with 4.0 GPA
Associate of Arts: Bussiness 08/2018Universty Of Phoenix- Phoenix, AZ
  • Graduated with 4.0 GPA
GED09/1998Illinois State Board Of Education - Sterling, IL
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Resume Overview

Companies Worked For:

  • GPS Hospitality
  • Ed'S Lawn Equipment & Service
  • YMCA
  • Sauk Valley Newspaper

School Attended

  • University Of Phoenix
  • Universty Of Phoenix
  • Illinois State Board Of Education

Job Titles Held:

  • General Manager
  • Human Resources Executive
  • Member Service Representative
  • District Manager

Degrees

  • BBA : Business Management 07/2020
    Human Resouce Certificate : Human Resources Management 11/2019
    Associate of Arts : Bussiness 08/2018
    GED 09/1998

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