General Manager Resume Example Seven Eleven

GENERAL MANAGER

Professional Summary

Customer-oriented General Manager with nine years' experience focused on increasing production, minimizing downtime and costs and maximizing overall efficiency. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering bilingual language and understanding the best of both words, corporate and franchise in creating a great business relationship.

Skills

Efficient multi-tasker

Timeline management

Relationship building

Customer service-oriented

Telephone Skills

Staff training/development

Teamwork and collaboration

Consistently meet goals

Effective leader

Customer Service

Scheduling

Communication Skills

Customer Service

Organizational Skills

Coaching and mentoring

Customer service

Inventory management

Merchandising

Building Effective Relationships

Budget development

Client account management

Exceptional interpersonal communication

Work Area Maintenance

Computer Literacy

Time Management

Teamwork

Asset Protection

Sales

Work History

General Manager | 07/2009 to Current Seven Eleven - ORLANDO, FL

Create new revenue streams through creating a business plan with goals for the managers to meat.
Develop and rolled out new policies.
Hire and trained four store managers six assistant store manager and about forty five of staff.
Oversee multiple projects at a time without sacrificing standards.
Ensure that each guest's experience is positive, memorable and consistent.
Incorporate suggested changes to layouts and promotions to drive sales.
Collaborate with field consulten to develop scopes and implement project plans.
Maintain project quality with a hands-on management style.
Train, coach and mentor staff to ensure smooth adoption of new program.
Oversee four stores category doing $9.9 million in yearly business.

Store Manager | 01/2001 to 07/2009 Seven Eleven - ORLANDO, FL

Managed all aspects of store operations, organization, maintenance, and purchasing functions.
Completed all daily tasks and special assignments with an efficient and quality-driven approach, including staffing and training, compliance, inventory control and financial functions.
Proactively identified performance gaps and implemented process improvements.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Handled new hire training for various jobs and kept employees up-to-date through frequency meetings.
Directed work of as many as 17 employees focused on various are of the store.
Monitored security and handled incidents in a calm and professional manner.
Responded to customer concerns with friendly and knowledgeable service.

Merchandiser | 08/2004 to 01/2005 Coca- Cola Bottling Company - ORLANDO, FL

Assembled promotional displays, including quarter and full-size point of purchase displays.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Rotated manufacturer products as needed.
Loaded and unloaded merchandise using a ladder and pallet jack.

Education

Emilio Sharon High School - - San Sebastian P.R | High School Diploma

Skills

Efficient multi-tasker
Staff training/development
Coaching and mentoring
Budget development
Timeline management
Teamwork and collaboration
Customer service

Client account management
Relationship building
Consistently meet goals
Inventory management
Exceptional interpersonal communication
Customer service-oriented
Effective leader

Work History

General Manager | 07/2009 to Current Seven Eleven - ORLANDO, FL

Create new revenue streams through creating a business plan with goals for the managers to meat.
Develop and rolled out new policies.
Hire and trained four store managers six assistant store manager and about forty five of staff.
Oversee multiple projects at a time without sacrificing standards.
Ensure that each guest's experience is positive, memorable and consistent.
Incorporate suggested changes to layouts and promotions to drive sales.
Collaborate with field consulten to develop scopes and implement project plans.
Maintain project quality with a hands-on management style.
Train, coach and mentor staff to ensure smooth adoption of new program.
Oversee four stores category doing $9.9 million in yearly business.

Store Manager | 01/2001 to 07/2009 Seven Eleven - ORLANDO, FL

Managed all aspects of store operations, organization, maintenance, and purchasing functions.
Completed all daily tasks and special assignments with an efficient and quality-driven approach, including staffing and training, compliance, inventory control and financial functions.
Proactively identified performance gaps and implemented process improvements.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Handled new hire training for various jobs and kept employees up-to-date through frequency meetings.
Directed work of as many as 17 employees focused on various are of the store.
Monitored security and handled incidents in a calm and professional manner.
Responded to customer concerns with friendly and knowledgeable service.

Merchandiser | 08/2004 to 01/2005 Coca- Cola Bottling Company - ORLANDO, FL

Assembled promotional displays, including quarter and full-size point of purchase displays.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Rotated manufacturer products as needed.
Loaded and unloaded merchandise using a ladder and pallet jack.

Resume Overview

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General Manager Resume Example

Resume Score: 100%