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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Customer-oriented General Manager with nine years' experience focused on increasing production, minimizing downtime and costs and maximizing overall efficiency. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering bilingual language  and understanding the best of both words, corporate and franchise in creating a great business relationship.

Skills
  • Efficient multi-tasker
  • Timeline management
  • Relationship building
  • Customer service-oriented
  • Telephone Skills
  • Staff training/development
  • Teamwork and collaboration
  • Consistently meet goals
  • Effective leader
  • Customer Service
  • Scheduling
  • Communication Skills
  • Customer Service
  • Organizational Skills
  • Coaching and mentoring
  • Customer service
  • Inventory management
  • Merchandising
  • Building Effective Relationships
  • Budget development
  • Client account management
  • Exceptional interpersonal communication
  • Work Area Maintenance
  • Computer Literacy
  • Time Management
  • Teamwork
  • Asset Protection
  • Sales
    • Work History
    General Manager | 07/2009 to CurrentSeven Eleven - ORLANDO, FL
    • Create new revenue streams through creating a business plan with goals for the managers to meat.
    • Develop and rolled out new policies.
    • Hire and trained four store managers six assistant store manager and about forty five of staff.
    • Oversee multiple  projects at a time without sacrificing standards.
    • Ensure that each guest's experience is positive, memorable and consistent.
    • Incorporate suggested changes to layouts and promotions to drive sales.
    • Collaborate with field consulten to develop scopes and implement project plans.
    • Maintain project quality with a hands-on management style.
    • Train, coach and mentor staff to ensure smooth adoption of new program.
    • Oversee four stores category doing $9.9 million in yearly business.
    Store Manager | 01/2001 to 07/2009Seven Eleven - ORLANDO, FL
    • Managed all aspects of store operations, organization, maintenance, and purchasing functions.
    • Completed all daily tasks and special assignments with an efficient and quality-driven approach, including staffing and training,  compliance, inventory control and financial functions.
    • Proactively identified performance gaps and implemented process improvements. 
    • Reported to the district manager regarding all store and staff issues.
    • Completed profit and loss performance reports.
    • Handled new hire training for various jobs and kept employees up-to-date through frequency meetings.
    • Directed work of as many as 17 employees focused on various are of the store.
    • Monitored security and handled incidents in a calm and professional manner.
    • Responded to customer concerns with friendly and knowledgeable service.
    Merchandiser | 08/2004 to 01/2005Coca- Cola Bottling Company - ORLANDO, FL
    • Assembled promotional displays, including quarter and full-size point of purchase displays.
    • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
    • Rotated manufacturer products as needed.
    • Loaded and unloaded merchandise using a ladder and pallet jack.
    Education
    Emilio Sharon High School - - San Sebastian P.R | High School Diploma
    Skills
    • Efficient multi-tasker
    • Staff training/development
    • Coaching and mentoring
    • Budget development
    • Timeline management
    • Teamwork and collaboration
    • Customer service
    • Client account management
    • Relationship building
    • Consistently meet goals
    • Inventory management
    • Exceptional interpersonal communication
    • Customer service-oriented
    • Effective leader
    Work History
    General Manager | 07/2009 to CurrentSeven Eleven - ORLANDO, FL
    • Create new revenue streams through creating a business plan with goals for the managers to meat.
    • Develop and rolled out new policies.
    • Hire and trained four store managers six assistant store manager and about forty five of staff.
    • Oversee multiple  projects at a time without sacrificing standards.
    • Ensure that each guest's experience is positive, memorable and consistent.
    • Incorporate suggested changes to layouts and promotions to drive sales.
    • Collaborate with field consulten to develop scopes and implement project plans.
    • Maintain project quality with a hands-on management style.
    • Train, coach and mentor staff to ensure smooth adoption of new program.
    • Oversee four stores category doing $9.9 million in yearly business.
    Store Manager | 01/2001 to 07/2009Seven Eleven - ORLANDO, FL
    • Managed all aspects of store operations, organization, maintenance, and purchasing functions.
    • Completed all daily tasks and special assignments with an efficient and quality-driven approach, including staffing and training,  compliance, inventory control and financial functions.
    • Proactively identified performance gaps and implemented process improvements. 
    • Reported to the district manager regarding all store and staff issues.
    • Completed profit and loss performance reports.
    • Handled new hire training for various jobs and kept employees up-to-date through frequency meetings.
    • Directed work of as many as 17 employees focused on various are of the store.
    • Monitored security and handled incidents in a calm and professional manner.
    • Responded to customer concerns with friendly and knowledgeable service.
    Merchandiser | 08/2004 to 01/2005Coca- Cola Bottling Company - ORLANDO, FL
    • Assembled promotional displays, including quarter and full-size point of purchase displays.
    • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
    • Rotated manufacturer products as needed.
    • Loaded and unloaded merchandise using a ladder and pallet jack.
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    Resume Overview

    Companies Worked For:

    • Seven Eleven
    • Coca- Cola Bottling Company

    School Attended

    • Emilio Sharon High School

    Job Titles Held:

    • General Manager
    • Store Manager
    • Merchandiser

    Degrees

    • Emilio Sharon High School - San Sebastian P.R | High School Diploma

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