general manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Business-conscious individual offering over 15 years working as a General Manager in high volume restaurants. Enthusiastic leader with 30 plus years of experience in all facets of the industry. Instrumental in developing policies, managing day to day activities and annual budgets. Focused on motivating staff through leading by example and skilled in working with diverse personality types to maximize productivity while applying steady pressure to drive improvements. Successfully navigated the Pandemic and maintained profitability through aggressive and creative food and liquor carry out initiatives. Proudly maintained 100% employee retention during and after the shutdown.
Skills
- Relationship building
- Recruitment
- Verbal and written communication
- Conflict resolution
- Budget development
- Operations management
- Business development
- Performance improvements
- Purchasing and planning
- Staff training/development
- Consistently meet goals
- Recipes and menu planning
- Employee scheduling
- Food preparation and safety
- Performance improvement
Education
Plymouth State University Plymouth, NH Expected in ā ā
Exeter Area High School Exeter N.H., Expected in 05/1985 ā ā High School Diploma : - :
Work History
Regal Cinemas Corporation - General Manager
Kapolei, HI, 02/2022 - Current
Kapolei, HI, 02/2022 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Regal Cinemas Corporation - General Manager
Kenner, LA, 06/2017 - 02/2022
Kenner, LA, 06/2017 - 02/2022
- Navigated and continued to show profit throughout COVID 19 pandemic
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Rutter's Dairy Inc - Restaurant Owner
Mifflintown, PA, 05/2014 - 11/2016
Mifflintown, PA, 05/2014 - 11/2016
- Spear headed menu and staff development through detailed training and facilitation of staff meetings
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies
- Continuously evaluated business operations to effectively align work flows for optimal area coverage and customer satisfaction
- Managed financial and business operations, including payroll, daily deposits and cost controls
- Set employee schedules, delegated work and monitored food quality and service performance
- Adjusted meal portions based on costs, availability and planned recipes to optimize restaurant revenue
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
The Old Salty Dog - Restaurant Manager
City, STATE, 01/1996 - 01/2014
City, STATE, 01/1996 - 01/2014
- Organized special events in restaurant, including receptions, promotions and corporate luncheons
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Prepared for and executed new menu implementations
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Spear-headed regular maintenance and repair operations to keep building and equipment in peak condition
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Reconciled cash and credit card transactions to maintain accurate records
- Correctly calculated inventory and ordered appropriate supplies
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Increased annual revenue from 1.2 million to 5 million
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Resume Overview
School Attended
- Plymouth State University
- Exeter Area High School
Job Titles Held:
- General Manager
- General Manager
- Restaurant Owner
- Restaurant Manager
Degrees
- Some College (No Degree)
- High School Diploma
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