Experienced manager with over 20 years of experience in restaurant. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Team Leadership
Training and Development
Conflict Resolution
Food Preparation and Safety
Performance improvement
Employee scheduling
Business Development
Effective leader
Coaching and mentoring
Relationship building
Verbal and written communication
Efficient multi-tasker
Staff training/development
Goal attainment
Operations management
Timeline management
Education
North Eugene High SchoolEugene, ORExpected in 06/1990 ā āBasic:Basic - GPA:
Bellevue UniversityBellevue, NEExpected in ā āBusiness:Business Administration And Management - GPA:
Certifications
Olcc card food handlers card
Work History
The Container Store - General Manager San Francisco, CA, 07/2013 - Current
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Wyndham Hotels & Resorts Inc. - Bartender Buenos Aires, AR, 03/2010 - 05/2012
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Developed new signature cocktails to support bar marketing brand and increase profits.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Set up bar for operation, obtained cash bank and stocked service bar.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Checked ID cards and verified bar guests were of legal age.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Maximized customer service by training staff, overseeing operations and resolving issues.
Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
Improved customer service rankings by resolving issues quickly and accurately.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
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