Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary


A creative, energetic, self-motivated results-oriented General Manager with 25 plus years extensive management, sales, and business operations who is ready to take on a fresh new challenge and bring abilities and expertise to a dynamic company where there is opportunity to focus on advancing operational success. Experienced General Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. 25 years of progressive leadership experience, takes initiative, and can easily recruit, manage, coach, and motivate a team ensuring exceptional levels of staff retention. Customer focused team player who is eager to contribute my talent and experience; believes anything can be accomplished through hard work, positive attitude, attention to detail and open communication. Motivated to learn, grow and excel. Assertive, dependable, and excellent multi-tasker always ready to support team needs. Innovative problem-solver that proactively communicates across organizational levels, sets clear priorities for team members and establishes measurable analytics to derive solutions and approaches focused on creating unparalleled memorable experiences. A dedicated hands-on-leader who proactively takes responsibility for the daily operations of FOH/BOH, focused on product quality, presentation, safety, maintenance, inspections, repairs, cleanliness and overall appearance supporting company objectives. Innovative problem-solver that proactively communicates across organizational levels, sets clear priorities for team members and establishes measurable analytics to derive solutions and approaches focused on creating unparalleled memorable experiences. Performance-orientated, consistently taking on challenging corporate objectives effectively achieving record high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations maximizing profit. Posses a strong business acumen, offering advanced ability to analyze, monitor, and interpret cost control/P&L to drive and exceed business objectives. Skilled and proficient executing all administrative facets including staff development, financial accounting, budget forecasting, scheduling, and inventory. Collaborative General Manager who leads by example and thrives in dynamic, challenging fast paced environment who can effectively manage multiple areas of operations during demanding high volume high stress times. Exceptional leader with strong conflict resolution abilities who addresses customers concerns and issues in a timely manner; trained to put the customer first maximizing loyalty and profitability. Meticulous leader and strategic planner recognized for possessing excellent oral and written communication, time management, and organizational skills effectively being able to ensure the execution of all safety, security, quality and operation policies.

The enclosed resume demonstrates 25 year plus unsurpassed work ethic and excellent reputation for positively impacting overall morale and long term operational success. I will dedicate and ensure every customer leaves happy, driving the culture and brand awareness of Ozona Blue.

Professional Experience
General Manager, 06/2019 to Current
The Container StoreCranston, RI,

Serves as principal leader for onsite day-to-day business operations. Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service. Professional, goal orientated, hands-on, all-in, above and beyond key collaborative liaison tasked at evaluating, analyzing and implementing successful controls consistently keeping COGS within budget. Forward thinker, adept at overseeing multiple areas of impact (AOI) who values excellence, able to motivate, instill accountability, provide overall leadership, supervision and direction on strategic initiative and operating standards, contributing to overall productivity, revenue growth and unparalleled guest experience while supporting organizational values of one The world's leading family entertainment organizations.


  • Excellent sales/budget forecasting, labor management, oversaw P&Ls and achieved margin targets consistently to meet or exceed management objectives
  • Utilize reports, daily sales & marketing planner, dashboards and NCR customer voice ensuring all key performance metrics are being met or exceeded
  • Enforced security policies and procedures to protect company assets from theft, loss or damage
  • Developed, inspired and boosted operational efficiencies by implementing strategic staff hiring, training, and direction on company policy and procedures
  • Developed unique and diverse employee base making certain of guest satisfaction
  • Effective cultivating relationships with well positioned community leaders, and area organizations, scoping out local market trends and needs
  • Implemented new-market penetration strategies and action plans delivering increased sales
  • Ensured safety of patrons and team members by continually reviewing performance and re-validating all team members
  • Deliver flawless execution of all events achieving 100% departmental revenue goals and budgets as directed
  • High level of professionalism and customer service skills, leads by example
  • Strong conflict resolution proficiency, foster guest relationships through open communication
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Maximizes efficiency by coaching, training and mentoring 25 personnel on industry practices, company policy, procedures and computer proficiency
  • Received superior customer service satisfaction scores above 90% for three consecutive quarters
  • Chair weekly meetings with senior management to identify opportunities for improvement, and deploy successful marketing strategies, dramatically boosting store ranking
  • Facilitated timely and comprehensive audit preparations or inspections; conducted root cause analysis, observing and ensuring adherence with Corrective and Preventive Actions (CAPA) system procedures
  • Maintain and organize a safe, clean environment adhering to local, state and federal regulations
  • Implements modern employee recognition programs which increases staff retention, boosts productivity and improves morale
  • Evaluates suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency executing corrective action plans to drive profitability
  • Collaborates and establishes clear performance goals and metrics with team members to maximize guest satisfaction, streamline procedures and improve bottom-line profitability
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
Operations Manager, 06/2009 to 03/2019
Catholic CharitiesTampa, FL,

Developed and autonomously managed corporate operational and business development; becoming adept at conceptualizing and directing business initiatives, driving sales, and successfully streamlining operations, executing flawless operational activities, maximizing productivity, and revenue growth.


Operations Manager, 06/1993 to 06/2007
Cds LogisticsFlemington, NJ,

Successfully identified and developed a community based health club. The project included prospecting for and securing necessary financing. Managed and developed key team members ensuring World Gym implemented the finest fitness programming available. Successfully adapted new innovative trends, propelling achievement of not only corporate objectives, but very high customer satisfaction and retention rate. Passionate and skilled fitness enthusiast World Gym experienced phenomenal business growth through years of ownership, exceeding one million in annual sales.


  • Oversaw all administrative and daily management operations ; ensuring exceptional personalized client attention and professional instruction to optimize member's health, fitness and wellness goals
  • Financial expertise-accounting, payroll, labor management, sales forecasting, finance budgeting and profitability
  • Recruited, trained, and developed, energetic, enthusiastic well qualified certified personal trainers and group fitness professionals
  • Supervised areas to identify and correct unsafe or unauthorized practices
  • Successfully assessed, anticipated, and implemented new market trends e.g Spinning, yoga, pilates, kickboxing
  • Created first of it's kind in Tampa bay "Kids" 10 piece circuit training program focused on ages 7-12 years old
  • Trained and managed strong membership and personal training departments driving membership sales and packages maximizing profits and member retention
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
  • Managed cost of goods and secured vendors for retail pro shop sales, smoothie bar, and nutritional supplements
  • Designed performance metrics to provide measurable objectives through organization and advance tactical and strategic business goals
BACHELOR OF SCIENCE: , Expected in 1991
University of South Florida - Tampa, FL
Auburn University - Auburn, Alabama,

Played collegiate tennis

  • Sales and labor forecasting
  • Budgeting and P&L
  • SERV Safe Manager
  • Food safety standards, policy and procedures
  • Inventory management, COGS
  • Sales and Marketing expertise
  • Efficient multi-tasked/deadline-oriented
  • Compelling sales proposal writer
  • Direct sales leads/Extensive personal network
  • Review of contracts/Persuasive negotiations
  • Staff training/development/Performance improvement
  • Efficient programming and operating several POS systems: Gate Master, Party Center
  • Knowledge of Excel, Microsoft Office, QuickBooks, Outlook
  • Knowledge of Restaurant & Gaming software: Aloha, NBO, Embed, Semonox
  • Proficient at social media & web based marketing, NCR-Voice of Customer
  • Appointed to West Point Military Academy.
  • Attended IMG Academy
  • Competed nationally in USTA events
  • Trained and competed locally and nationally in world-class triathlons for over 10 years. Ultimate experience - Ironman World Championship Kona, Hawaii
  • National Registry Food Safety Manager / Hotels and Restaurants License
  • State of Florida Department of Business Regulations / Alcoholic Beverages License
  • CPR / First Aid / Defibrillator - AED

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Resume Overview

School Attended

  • University of South Florida
  • Auburn University

Job Titles Held:

  • General Manager
  • Operations Manager
  • Operations Manager



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