General Manager resume example

Serves as principal leader for onsite day-to-day business operations. Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service. Professional, goal orientated, hands-on, all-in, above and beyond key collaborative liaison tasked at evaluating, analyzing and implementing successful controls consistently keeping COGS within budget. Forward thinker, adept at overseeing multiple areas of impact (AOI) who values excellence, able to motivate, instill accountability, provide overall leadership, supervision and direction on strategic initiative and operating standards, contributing to overall productivity, revenue growth and unparalleled guest experience while supporting organizational values of one The world's leading family entertainment organizations.

Qualifications:

• Excellent sales/budget forecasting, labor management, oversaw P&Ls and achieved margin targets consistently to meet or exceed management objectives
• Utilize reports, daily sales & marketing planner, dashboards and NCR customer voice ensuring all key performance metrics are being met or exceeded
• Enforced security policies and procedures to protect company assets from theft, loss or damage
• Developed, inspired and boosted operational efficiencies by implementing strategic staff hiring, training, and direction on company policy and procedures
• Developed unique and diverse employee base making certain of guest satisfaction
• Effective cultivating relationships with well positioned community leaders, and area organizations, scoping out local market trends and needs
• Implemented new-market penetration strategies and action plans delivering increased sales
• Ensured safety of patrons and team members by continually reviewing performance and re-validating all team members
• Deliver flawless execution of all events achieving 100% departmental revenue goals and budgets as directed
• High level of professionalism and customer service skills, leads by example
• Strong conflict resolution proficiency, foster guest relationships through open communication
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
• Maximizes efficiency by coaching, training and mentoring 25 personnel on industry practices, company policy, procedures and computer proficiency
• Received superior customer service satisfaction scores above 90% for three consecutive quarters
• Chair weekly meetings with senior management to identify opportunities for improvement, and deploy successful marketing strategies, dramatically boosting store ranking
• Facilitated timely and comprehensive audit preparations or inspections; conducted root cause analysis, observing and ensuring adherence with Corrective and Preventive Actions (CAPA) system procedures
• Maintain and organize a safe, clean environment adhering to local, state and federal regulations
• Implements modern employee recognition programs which increases staff retention, boosts productivity and improves morale
• Evaluates suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency executing corrective action plans to drive profitability
• Collaborates and establishes clear performance goals and metrics with team members to maximize guest satisfaction, streamline procedures and improve bottom-line profitability
• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service