GENERAL MANAGER WITH 10 + YEARS RESTURANT EXPERIENCE
A creative, energetic, self-motivated results-oriented General Manager with 25 plus years extensive management, sales, and business operations who is ready to take on a fresh new challenge and bring abilities and expertise to a dynamic company where there is opportunity to focus on advancing operational success. Experienced General Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. 25 years of progressive leadership experience, takes initiative, and can easily recruit, manage, coach, and motivate a team ensuring exceptional levels of staff retention. Customer focused team player who is eager to contribute my talent and experience; believes anything can be accomplished through hard work, positive attitude, attention to detail and open communication. Motivated to learn, grow and excel. Assertive, dependable, and excellent multi-tasker always ready to support team needs. Innovative problem-solver that proactively communicates across organizational levels, sets clear priorities for team members and establishes measurable analytics to derive solutions and approaches focused on creating unparalleled memorable experiences. A dedicated hands-on-leader who proactively takes responsibility for the daily operations of FOH/BOH, focused on product quality, presentation, safety, maintenance, inspections, repairs, cleanliness and overall appearance supporting company objectives. Innovative problem-solver that proactively communicates across organizational levels, sets clear priorities for team members and establishes measurable analytics to derive solutions and approaches focused on creating unparalleled memorable experiences. Performance-orientated, consistently taking on challenging corporate objectives effectively achieving record high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations maximizing profit. Posses a strong business acumen, offering advanced ability to analyze, monitor, and interpret cost control/P&L to drive and exceed business objectives. Skilled and proficient executing all administrative facets including staff development, financial accounting, budget forecasting, scheduling, and inventory. Collaborative General Manager who leads by example and thrives in dynamic, challenging fast paced environment who can effectively manage multiple areas of operations during demanding high volume high stress times. Exceptional leader with strong conflict resolution abilities who addresses customers concerns and issues in a timely manner; trained to put the customer first maximizing loyalty and profitability. Meticulous leader and strategic planner recognized for possessing excellent oral and written communication, time management, and organizational skills effectively being able to ensure the execution of all safety, security, quality and operation policies.
The enclosed resume demonstrates 25 year plus unsurpassed work ethic and excellent reputation for positively impacting overall morale and long term operational success. I will dedicate and ensure every customer leaves happy, driving the culture and brand awareness of Ozona Blue.
Serves as principal leader for onsite day-to-day business operations. Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service. Professional, goal orientated, hands-on, all-in, above and beyond key collaborative liaison tasked at evaluating, analyzing and implementing successful controls consistently keeping COGS within budget. Forward thinker, adept at overseeing multiple areas of impact (AOI) who values excellence, able to motivate, instill accountability, provide overall leadership, supervision and direction on strategic initiative and operating standards, contributing to overall productivity, revenue growth and unparalleled guest experience while supporting organizational values of one The world's leading family entertainment organizations.
Developed and autonomously managed corporate operational and business development; becoming adept at conceptualizing and directing business initiatives, driving sales, and successfully streamlining operations, executing flawless operational activities, maximizing productivity, and revenue growth.
Successfully identified and developed a community based health club. The project included prospecting for and securing necessary financing. Managed and developed key team members ensuring World Gym implemented the finest fitness programming available. Successfully adapted new innovative trends, propelling achievement of not only corporate objectives, but very high customer satisfaction and retention rate. Passionate and skilled fitness enthusiast World Gym experienced phenomenal business growth through years of ownership, exceeding one million in annual sales.
Played collegiate tennis
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