General Manager resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Ability to manage a variety amount of groups of people
Serve Safe certification
Outstanding communication to co-workers and customers, could read Excellent interpersonal skills
Operated phones in order to ensure customer satisfaction, could read, Exemplary customer service
Ability to manage a variety amount of groups of people, could read, Successfully Lead diverse workforce
Ability to work under pressure and multitask while managing time, could read, organized, efficient time management
Supervision and training
Product costing
Staff training and development
Communication skills
Schedule management
Education and Training
University of ConnecticutStorrs, CTExpected in 12/2021 ā āBachelor of Science:Human Development And Family Studies - GPA:
Experience
The Container Store - General Manager Overland Park, KS, 12/2020 - Current
Managing a fast-paced, high-volume restaurant has given me the opportunity to develop an acute business acumen while learning leadership techniques and qualities that are paramount to the success of the business as well as my personal growth.
Routinely perform financial analysis and complex mathematical computations completing and maintaining restaurants budget forecast, profit and loss statement, project gross sales, labor hours, maintain controllable expenses and food and beverage inventory.
Proficient using multiple forms of technology and software programs. Specifically, maintaining the restaurant accounting functions through an internal restaurant accounting information system, working with multiple licensed software programs to complete inventory, profit, and loss statements to name a few. In addition to, proficient use of Microsoft Office including access and PowerPoint, allowing me to create clear, organized data sheets that account for all business transactions. This level of preparation is key to staying organized.
The service industry has allowed me to interact with a diverse population, in person and via phone, from various socio-economic backgrounds. These interactions range from assisting to plan a large family celebration to initiating tableside small talk during a meal. While many conversations are overwhelmingly positive, there is often a need to deescalate a situation through communication and education.
Responsible for managing the Connecticut sales tax laws as it relates to the restaurant industry. Specifically, sales tax, associated taxes to food and beverage and Connecticut Cabaret tax to name a few. As well as, Department of Labor, wages, labor laws and payroll taxes.
Continually enhance business metrics using best practices quantifying increased revenues with decreased costs and qualifying decisions and business trends to build a better restaurant brand. Utilize metrics and historical data to project future profits and determine approach to meet deliverables. In addition to extensive research methods in successful completion of my college course work, such as, questioners, surveys, interviewees, observations, focus groups, document analysis and experiments practice in completing.
Columbia Sportswear Company - Assistant Store Manager Robards, KY, 01/2019 - 12/2020
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Mars - Shift Manager Sacramento, CA, 03/2017 - 01/2019
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movements.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Coordinated shift-based inventory receiving, auditing and restocking.
Directed employees through daily routines.
Handled any customer complaints, questions and inquiries.
Managed cash positions and made bank deposits.
Counted out cash drawers at end of each shift and logged profits into computer system.
Managed inventory and ordered new products when inventory was running low.
Potbelly Sandwich Shop - Restaurant Team Member Rochester, MI, 08/2015 - 03/2017
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Cleaned counters and common areas to minimize spread of germs.
Upsold items to paying customers to boost shift revenues.
Operated POS terminals to input orders, split bills and calculate totals.
Provided exceptional service to high volume of daily customers.
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