Well seasoned General Manager/Cook with background in providing advice on diverse customer and employee situations; Talented and driven with 15+ years in the restaurant industry, 5 1/2 years in crisis communications and 1 year in banking/financial experience with excellent communication skills and multi-tasking abilities.
Skills
Inventory control procedures
Employee scheduling
Cash handling accuracy
Loss prevention
Banking and financial services background
Organized
Time management
Detail-oriented
Excellent multi-task
Strong communication skills
Exceptional problem solver
Friendly and enthusiastic
Gregarious and positive personality
ServSafe certified
Team leadership
Employee training
Computer proficiency
Efficiency
Calm under Pressure
Ethical
Computer-savvy
Customer experiences
Accomplishments
Promoted to Communications Operator II after 2 years of employment. Advanced at Ozona National Bank from Teller to Accounting in under 1 year of employment. Moved from hostess to Manager in a span 7 years at The Peasant Village.
Experience
01/2005 to Current
General ManagerAmc Entertainment Inc. – Saint Clairsville, OH,
Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Reduced food costs by estimating purchasing needs and buying through approved suppliers.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Incorporated customer recommendations and feedback to experiment with new dishes.
Considered seasonal product pricing and availability in development of promotional dishes and menu selections.
Monitored quality, presentation and quantities of plated food across line.
Assigned specific duties to employees to maintain productive operation of kitchen and food service.
Partnered with kitchen team to create dynamic entrees for large banquets and special events.
Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
Managed kitchen staff team and assigned various stages of food production.
Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
Oversaw hiring, training and development of kitchen employees.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Trained, managed and motivated employees to promote professional skill development.
Trained over 25 employees on business principles, best practices, protocol and system usage.
Built and maintained loyal, long-term customer relationships through effective account management.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Mitigated risk by ensuring regulatory compliance for required licensing.
Cross-trained in every store role to maximize operational knowledge.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Processed customers' payments and provided receipts.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
10/2002 to 02/2007
Police Communications OperatorTowson University – Baltimore, MD, Transmitted, received and relayed official messages utilizing state of the art voice radio equipment and computer technology agency officers and other law enforcement agency officials. Obtained, interpreted and provided intelligence to Troopers and Special Agents pertaining to criminal activity, criminal and traffic warrants, drivers license, criminal records, vehicle registration and status of persons apprehended. Monitored various visual and auditory alarm devices. Exercised sound judgement to provide emergency assistance in incidents posing a threat to officer safety and general public. Was able and willing to work individually and/or in a team environment. Dealt with the public and other law enforcement personnel professionally. Operated computer system. Spoke clearly. Multi-tasked. Comprehended and executed verbal and written instruction. Was able to tolerate and react to high stress situations and emergencies while maintaining composure.
10/2001 to 10/2002
Teller - AccountingOzona National Bank – City, STATE, Opened new customer accounts, including checking, savings and lines of credit. Established new customer accounts including checking, savings, lines of credit and loans. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Adhered to Ozona National Bank Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Entered member transaction data into the online banking software. Maintained confidentiality of bank records and client information. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service.
Education and Training
Expected in 1999
High School Diploma: Ozona High School - Ozona, TX GPA:
Member of 4H Club; National Honor Society; State Championship Girls 2A Basketball Team Member; Member First Baptist Church Ozona Youth Choir; Drum Major - Ozona Lion Marching Band; Selected All-State Defensive Basketball; Selected All State Basketball Team
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