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General Manager Resume Example

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GENERAL MANAGER
https://www.linkedin.com/public-profile/settings?trk=d_flagship3_profile_self_view_public_profile
Professional Summary

Driven individual with 20-year track record of successful administrative and operations management.

Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.

I'm a Meticulous leader and strategic planner with comprehensive managerial acumen, offering proficient knowledge of P & L reporting.

Skills
  • Client account management
  • Product development
  • Performance improvement
  • Goal attainment
  • Budgeting
  • Staff training/development
  • Consistently meet goals
  • Operations management
  • Verbal and written communication
  • Coaching and mentoring
  • Food preparation and safety
  • Business Development
  • Effective leader
  • Efficient multi-tasker
  • Employee scheduling
  • Timeline management
  • Conflict resolution
  • MS Office
  • Financial Management
  • Team building
  • First Aid/CPR
Work History
Dec 2016 - Feb 2020General ManagerAmc Entertainment Inc. - Shelby , NC
  • Received superior customer service satisfaction scores for 4 consecutive quarters.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Increased monthly staff retention rate by 22% after implementing new training programs.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Improved productivity while reducing staffing and operational costs by 10%.
  • Increased profits by 15% within one year through restructure of business line.
  • Maintained organized, safe and clean Restaurant facility to keep productivity high and maximize customer satisfaction.
  • Exceeded regional annual sales target by 5%.
Aug 2011 - Nov 2016Chef-District ManagerAnheuser-Busch Inbev - San Diego , CA
  • Developed recipes and menus by applying understanding of market demand and culinary trends,
  • Responded to dietary concerns and food allergies, creating dishes that accommodate there needs
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Collaborated with Food Service Supervisors and Kitchen Manager to create delicious meals for large banquets, including field trips and sporting events.
  • Obtained fresh ingredients from local farms, including fruits and vegetables, effectively slashing grocery costs by 15%.
  • Supervised and enhanced work of 65-person team producing more than 250 plates per day.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Feb 2009 - Sep 2011Store ManagerAmc Entertainment Inc. - Snellville , GA
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Created work schedules according to sales volume and number of employees.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 40%.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Oversaw, trained and encouraged 7 Store Manager's, promoting culture of efficiency and performance.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Planned budgets and authorized payments and merchandise returns.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Apr 2000 - Dec 2008General ManagerKentucky Fried Chicken - City , STATE
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized efficiency by coaching and mentoring 15 personnel on brand principles, industry practices, company procedures and micros system.
  • Received superior customer service satisfaction scores for 4 consecutive quarters.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Increased monthly staff retention rate by 36% after implementing new training programs.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 40%.
  • Identified and capitalized on community business opportunities with effective networking.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Education
High School Diploma: General StudiesAndrew Jackson High School | City, State
Bachelor of Science : Food ScienceFlorida Agricultural And Mechanical University | City, State
  • Coursework in food processing, organic chemistry and physics
  • Member of Kapaa Alpha Psi
  • Minored in Hospitality Management
  • Graduated in Top 10% of Class
Certifications
  • ServSafe
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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Resume Strength
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Resume Overview

School Attended

  • Andrew Jackson High School
  • Florida Agricultural And Mechanical University

Job Titles Held:

  • General Manager
  • Chef-District Manager
  • Store Manager

Degrees

  • High School Diploma : General Studies
    Bachelor of Science : Food Science

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