Driven individual with 20-year track record of successful administrative and operations management.
Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
I'm a Meticulous leader and strategic planner with comprehensive managerial acumen, offering proficient knowledge of P & L reporting.
Skills
Client account management
Product development
Performance improvement
Goal attainment
Budgeting
Staff training/development
Consistently meet goals
Operations management
Verbal and written communication
Coaching and mentoring
Food preparation and safety
Business Development
Effective leader
Efficient multi-tasker
Employee scheduling
Timeline management
Conflict resolution
MS Office
Financial Management
Team building
First Aid/CPR
Work History
12/2016 to 02/2020
General ManagerAmc Entertainment Inc. – Shelby, NC,
Received superior customer service satisfaction scores for 4 consecutive quarters.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Increased monthly staff retention rate by 22% after implementing new training programs.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Improved productivity while reducing staffing and operational costs by 10%.
Increased profits by 15% within one year through restructure of business line.
Maintained organized, safe and clean Restaurant facility to keep productivity high and maximize customer satisfaction.
Exceeded regional annual sales target by 5%.
08/2011 to 11/2016
Chef-District ManagerAnheuser-Busch Inbev – San Diego, CA,
Developed recipes and menus by applying understanding of market demand and culinary trends,
Responded to dietary concerns and food allergies, creating dishes that accommodate there needs
Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
Collaborated with Food Service Supervisors and Kitchen Manager to create delicious meals for large banquets, including field trips and sporting events.
Obtained fresh ingredients from local farms, including fruits and vegetables, effectively slashing grocery costs by 15%.
Supervised and enhanced work of 65-person team producing more than 250 plates per day.
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
02/2009 to 09/2011
Store ManagerAmc Entertainment Inc. – Snellville, GA,
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Created work schedules according to sales volume and number of employees.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 40%.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Oversaw, trained and encouraged 7 Store Manager's, promoting culture of efficiency and performance.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Hired, trained and evaluated personnel in sales and marketing.
Planned budgets and authorized payments and merchandise returns.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
04/2000 to 12/2008
General ManagerKentucky Fried Chicken – City, STATE,
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Maximized efficiency by coaching and mentoring 15 personnel on brand principles, industry practices, company procedures and micros system.
Received superior customer service satisfaction scores for 4 consecutive quarters.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Increased monthly staff retention rate by 36% after implementing new training programs.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 40%.
Identified and capitalized on community business opportunities with effective networking.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Education
Expected in
High School Diploma: General Studies Andrew Jackson High School - Jacksonville, FL GPA:
Expected in
Bachelor of Science : Food Science Florida Agricultural And Mechanical University - Tallahassee, FL GPA:
Coursework in food processing, organic chemistry and physics
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