Senior operations and general management executive leveraging more than 17 years of top-level Profit & Loss responsibility for multi-service hotels. Proven track record of improving bottom-line margins while increasing quality and service in properties ranging from 50-100 team members with $4M-$10M budgets. Proactive teammate that communicates goals and drives operational excellence and property performance with a hands-on style approach to leading. Health and Wellness advocate who loves to incorporate healthy lifestyle initiatives as part of property culture.
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Hilton Garden Inn San Diego Mission Valley (June 2019 - March 2020) - Transitioned property in dynamic market to new ownership group from previous management company. Created and implemented new policies, procedures and property specific culture. Hired and trained a new sales staff while upgrading property to the new Hilton cloud based Delphi.fdc. Led a team of 75+ employees, 178 guestrooms, Verde Bar & Grill and 5,000 sq feet of meeting space with an operating annual Budget of $10M. Increased guest satisfaction scores between 5-15% across all key metrics.
Wyndham Garden Fresno Yosemite Airport (August 2018 - June 2019) - Deliver leadership for a team of 75+ employees, 210 guestrooms, multiple food outlets and 10,000 square feet of meeting space with an operating annual budget of $6M. Realigned sales staff and hired new sales managers to improve hotel performance and top-line profitability. Assessed each line-item within the budget and immediately began to improve margins through streamlining staff, food costs and other unnecessary operating expenditures. Sustained continual involvement through weekly management meetings and frequent department visits to provide ongoing support. Improved guest satisfaction score (NPS) from 26.52% to 46.32%. Won "Best of Wyndham Garden" Award in 2018. Worked directly with Real Estate Broker, Ownership, Wyndham and all potential buyers in successfully closing escrow on the hotel.
Performed duties as General Manager and Project Manager of a new build 164 room Hampton Inn & Suites Irvine/Orange County Airport. Coordinated daily with General Contractor, IT Contractors and Design & Construction representative from Hilton to meet all required design and operating brand standards. Served as Interim General Manager of the 149 room Holiday Inn Irvine Spectrum. Led a highly motivated team of 50+ employees with an annual budget of $7.5M. Increased Overall Experience Heartbeat score by 9% in 7 months. Motivated and prepared team to successfully be on track to win Torchbearer Award from IHG in 2018. Spearheaded a corporate Health and Wellness program by implementing monthly fitness outings, offered nutrition advice and wrote "Joey's Health and Wellness Corner" articles in the monthly newsletter.
Administered operational and financial success for 9 hotels. Franchises included brands from Hilton Worldwide, Inc., Intercontinental Hotels Group and Wyndham Worldwide. Primary contact for ownership in regards to all hotel operations, financial matters, and brand relations for all properties. Served as Director of Corporate Human Resources for Management Company. Prepared annual budgets, performed Internal Audits and Quality Assurance Inspections for each hotel. Developed and Implemented new and existing procedures and corporate policies for Sales & Marketing, Strategic Management, purchasing and cost control. Oversaw Project/Operation Management of 4 new build hotels and 4 renovations. One hotel from the portfolio was recipient of the prestigious 2011 "Connie Award" from Hilton Worldwide, Inc.. General Manager of Holiday Inn - Roswell, NM. This was 1 of 9 hotels who participated in the "Active Lobby Concept" and "Sunset Dining Menu" beta testing. Received "Newcomer of the Year" Award from IHG. Property was ranked #3 in Guest Satisfaction for Full Service Holiday Inns in 2013.
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