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general manager resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Intellectual, Confident, Intelligent, Selfless, and detail-oriented leader with a deep experience in business and retail management. Experience in running multiple locations, multi-million-dollar locations, with a caring yet total can do and blunt leadership style.

Skills
  • Sales team development
  • Supervision and training
  • Performance improvements
  • Product costing
  • Top talent recruiting, hiring and retention
  • Financial document control
  • Budgeting and cost control strategies
  • Employee scheduling
  • Cost analysis and savings
  • Team training and development
  • Staff development
  • Recruiting and hiring
  • Employee development
Education and Training
McHenry High School McHenry Il, Expected in 06/2016 High School Diploma : - GPA :

Top 10% of my class, GPA: 3.8, of the national honors society. Enrolled in the following electives: Business Management , Accounting, Creative Writing, Technology Intel.

Experience
Cushman & Wakefield - Dual Store Manager
Long Beach, CA, 10/2021 - Current
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Developed and implemented new sales strategies to update product lines.
  • Researched and communicated competitive activity to influence marketing plans and sales tactics.
  • Planned and delegated work to meet project and production goals.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained complex schedules and arranged appointments.
Crate And Barrel - General Manager
Locations: Romeoville, IL, 06/2020 - 10/2021
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Researched and resolved issues with billing and invoices.
  • Completed balance sheet reconciliations on-time to maximize office efficiency.
Call It Spring/ ALDO - General Traveling Manager
City, STATE, 02/2019 - 04/2020
  • Recruiting, Training and Developing employees -Building and Motivating strong sales teams -Analyzing Business Performance -Maintain total accountability for Store Performance and Customer Experience -Fulfilling all operational requirements, such as scheduling, inventory, merchandising, etc.
  • Networking with local managers -Spreading and educating on the AKIRA culture Processed payroll Responsible for upholding required health and safety standards Consistently achieved sales goals Monitored and ensured staff adhered to all company policies and procedure.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized new stock for floor placement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Prepared and submitted nightly bank deposits.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Company Name - Store Manager
City, State, 12/2017 - 03/2019
  • Knowing where to put employees where it will cover peak times but also enough to challenge them to build them up and improve their personal selling skills, leadership, and multi-tasking.
  • Able to attend where the business needs me.
  • Very strong versatility in sales, operations, stock, and training/development.
  • Attend in weekly conference calls to ensure business standards or being met through company personal "KPI'S".KPI= Key Point of Interest.
  • Our main focus at Aldo/Call it Spring is our KPI's.
  • Those all consist of: Sales percent, Shoecare sales, Email Capture, YTD sales, hours used/budgeted hours, Special orders, Handbag sales, and Conversion.
  • Constantly recruiting for my personal store and many stores around me, we are all about training, development, and promoting.
  • We are a very avid company for training employees to be the best version of themselves.
  • I believe my motivation also comes hand in hand with my leadership.
  • To be truly effective as a Store Manager/General Manager being able to motivate employees is a must to truly ensure that your business with run smoothly.
  • A true Manager/Leader is able to Nurture those when needed while still setting an expectation.
Company Name - Visual Merchandising Manager
City, State, 06/2013 - 05/2016
  • Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
  • Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
  • Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
  • Changed and adjusted displays for new product launches, seasonal changes and different themes.
  • Drove and tracked schedules for visual displays and spearheaded new system for systematically updating, refreshing or renewing designs and displays.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Built effective partner store relationships to improve customer satisfaction.
Accomplishments

Aldo/CIS: Most Improved Email Capture YTD

Aldo/CIS: Shoecare Contest YTD

Aldo/CIS: YTD Budget

Akira Chicago: Rookie of the Year

Aeropostale: 5/6 months comped for year 2022 (so far)

  • Drove 18% improvement in 6 months profits through aggressive Selling/Coaching/Training.

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Resume Overview

School Attended

  • McHenry High School

Job Titles Held:

  • Dual Store Manager
  • General Manager
  • General Traveling Manager
  • Store Manager
  • Visual Merchandising Manager

Degrees

  • High School Diploma

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