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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Dependable and driven with independent approach to

positively impact overall morale and productivity. Excellent relationship-builder and multitasker. Proven success in leadership, operational excellence and organizational development with keen understanding of business elements. Ambitious and results-oriented.

Work History
General Manager, 07/2019 to CurrentCompany Name, City, State
  • Oversee all daily business operations.
  • Enhance operational success through effective staffing, strong training, striving for excellence in hospitality.
  • Oversee inventory by ordering precise quantities of product and execute corrective actions to drive profitability.
  • Organize budgets, oversee P&Ls and achieve margin targets consistently to stay on track with growth plans.
  • Deliver business strategy and develop systems and procedures to improve operational quality and team efficiency.
  • Create, manage and execute business plans and communicate company vision and objectives to motivate teams.
  • Oversee payroll is correct.
  • Ensure cleanliness and sanitation consistently.
General Manager, 10/2016 to 07/2019Company Name, City, State
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Increased revenue by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Increased profits tremendously in the first year.
  • Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Held weekly or monthly meetings with lower level management to identify techniques to overcome sales obstacles.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
Assistant Manager, 05/2007 to 10/2016Company Name, City, State
  • Coached team on effective upselling and cross-selling methods.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recruited and hired employees offering talent, charisma and experience to team.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Motivated staff to perform at peak efficiency and quality.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Purchased food and cultivated strong vendor relationships.
Carhop/Crew Member, 05/2003 to 05/2007Company Name, City, State
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained professionalism while dealing with high order volumes and quality assurance.
  • Answered guest questions and promoted special products.
  • Educated customers on promotions to enhance sales.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Verified over $1000 of cash and credit payments daily.
  • Quickly and accurately counted till at end of each shift.
Education
Administrative Assistant Certificate, Business Administration, 05/2007
Metro Business College - City, State
High School Diploma, 05/2005
Jackson High School - City
Skills
  • Profit & Loss
  • Inventory Control
  • Payroll
  • Recruitment
  • Budge Development
  • Forecasting
  • Sales
  • Operations
  • Labor Cost Analysis
  • Relationship Building
  • Employee Scheduling
  • Effective Leader
  • Efficient Multi-tasker
  • Exceptional Interpersonal Communication
  • Coaching and Mentoring
  • Deadline-oriented
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Resume Overview

School Attended

  • Metro Business College
  • Jackson High School

Job Titles Held:

  • General Manager
  • Assistant Manager
  • Carhop/Crew Member

Degrees

  • Administrative Assistant Certificate , Business Administration 05/2007
    High School Diploma , 05/2005

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