Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dependable and driven with independent approach to
positively impact overall morale and productivity. Excellent relationship-builder and multitasker. Proven success in leadership, operational excellence and organizational development with keen understanding of business elements. Ambitious and results-oriented.
Skills
Profit & Loss
Inventory Control
Payroll
Recruitment
Budge Development
Forecasting
Sales
Operations
Labor Cost Analysis
Relationship Building
Employee Scheduling
Effective Leader
Efficient Multi-tasker
Exceptional Interpersonal Communication
Coaching and Mentoring
Deadline-oriented
Work History
07/2019 to CurrentGeneral ManagerAarons | Austin, TX,
Oversee all daily business operations.
Enhance operational success through effective staffing, strong training, striving for excellence in hospitality.
Oversee inventory by ordering precise quantities of product and execute corrective actions to drive profitability.
Organize budgets, oversee P&Ls and achieve margin targets consistently to stay on track with growth plans.
Deliver business strategy and develop systems and procedures to improve operational quality and team efficiency.
Create, manage and execute business plans and communicate company vision and objectives to motivate teams.
Oversee payroll is correct.
Ensure cleanliness and sanitation consistently.
10/2016 to 07/2019General ManagerAarons | Cordova, TN,
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Increased revenue by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Increased profits tremendously in the first year.
Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Held weekly or monthly meetings with lower level management to identify techniques to overcome sales obstacles.
Enforced quality assurance protocols to deliver ideal customer experiences.
05/2007 to 10/2016Assistant ManagerFive Guys | Huntersville, NC,
Coached team on effective upselling and cross-selling methods.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Supervised all areas of restaurant to keep it clean and well-maintained.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Recruited and hired employees offering talent, charisma and experience to team.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Motivated staff to perform at peak efficiency and quality.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Purchased food and cultivated strong vendor relationships.
05/2003 to 05/2007Carhop/Crew MemberSonic Drive-In | City, STATE,
Promoted customer loyalty by efficiently handling food and service complaints.
Performed shift change tasks each day to keep store efficient and neat.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Checked completed orders for accuracy and bagged meals for easy carrying.
Maintained professionalism while dealing with high order volumes and quality assurance.
Answered guest questions and promoted special products.
Educated customers on promotions to enhance sales.
Used POS system to enter orders, process payments, and issue receipts.
Verified over $1000 of cash and credit payments daily.
Quickly and accurately counted till at end of each shift.
Education
Expected in 05/2007Administrative Assistant Certificate | Business AdministrationMetro Business College , Cape Girardeau, MOGPA:
Expected in 05/2005High School Diploma | Jackson High School, Jackson, MO, GPA:
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