LiveCareer-Resume

general manager resume example with 20+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Proven leader with broad experience managing and leading organizations. Excels at growing organizations, planning and implementing organizational change that aligns with strategic goals and building long term partnerships. Energetic strategic thinker with the analytical acumen to evaluate opportunities and act upon calculated risks. Driving strategic growth and positive client relationships for leading organizations. Passionate, authentic, persuasive and articulate, able to achieve positive results in difficult circumstances. Experienced in marketing and management. Specialties and interests include: Team building, special events, leadership development, mentoring, training, strategic planning, sales management, selling products and causes, volunteer work, animal advocacy.

Skills
  • Coaching and development
  • Goal setting
  • Human resources
  • Marketing campaigns
  • Staff management
  • Strategic planning
  • Business development
  • Data collection and analysis
  • Operations management
  • Leadership skills
Work History
07/2000 to 07/2014 General Manager Cvs Health | Eastvale, CA,
  • Lead highest volume store in the chain to meet positive impact and improve 2000 - 2012 profitable outcome for company.
  • Consistent increase over previous year numbers.
  • Plan and direct staffing, training, and performance evaluations to help reach goals set by company.
  • Evaluate personnel in sales or marketing establishments, holding team accountable for performance.
  • Make weekly schedule for all employees to manage most cost efficient method to ensure positive outcome.
  • Manage deposits to ensure accurate transfer to corporate accounts and have an even distribution each day.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Prepare budgets and approve expenditures.
  • Represent company at meetings to promote products.
  • Direct and supervise employees engaged in sales and inventory-taking.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Train team on how to handle difficult and complicated sales.
  • Delegate tasks.
  • Establish and implement policies, goals, objectives and procedures.
06/2014 to 08/2019 DIstrict Manager C&S Family Of Companies | Grand Prairie, TX,
  • Supervisor for 12 stores in Central Texas, west Texas, South Texas, and New Mexico
  • Coordinate events for various brands to drive sales
  • Consistent increase in sales over target every quarter
  • Serve as liaison with Hot Topic/Box Lunch Headquarters supervisors.anaging expenses to achieve store profitability, including payroll and other expenses
  • Oversee all human resource functions
  • Serve as liaison with Hot Topic/Box Lunch Headquarters supervisors
  • Supervise ordering, inventory, payroll, profit and loss, and report distribution
  • Coach, counsel, and mentor employees. Including creating and following up with individual team member development plans
  • Manage tasks in fast paced and changing environment
  • Ensure team demonstrates exceptional selling behaviors and utilizes all sales programs
  • Recruit, hire, train, and retain diversified candidates for all positions
  • Compliance with audits and standard operating procedures; educating team to ensure expectations and accountability are shared
  • Enforce shrink initiatives to meet store goals and remain below company average shrink yearly
  • Achieving top in metrics within the company and region with goal setting, follow-up, and behavioral management
  • Expanded brand recognition of new concept by building relationships with other retailers, area district managers, charities and expanding online presence
  • One of four District Managers chosen to open and run Hot Topic's new concept store, Box Lunch
  • Drove Box Lunch sales +26% over forecast for the first 3 months of business
  • Opened new concept stores and wrote the training program and cultural expectations that have been implemented company-wide
  • Top district shrink company-wide 2 years in a row
  • Spearheaded routine operations and special program initiatives for regional group
  • Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches
  • Supervised 12 locations to ensure high-quality standards of operation
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
  • Optimized in-store merchandising, brand presentation and inventory availability and focus
  • Managed and motivated sales team to increase revenue 17% in 6 months
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
  • Built positive and productive relationships with store and field leadership
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales
08/2019 to Current District Manager C&S Family Of Companies | Hilo, HI,
  • Drove highest attrition rate in company for 2019 through employee engagement and development
  • Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Met deadlines by proactively managing individual and team tasks and implementing processes
  • Created various selling and merchandising programs impacting bottom line performance
  • Developed four new locations from scratch by leveraging proactive leadership approaches and sound business acumen
  • Improved operational standards, personnel moves, and merchandising strategies
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
  • Held weekly meetings with Store Management to identify techniques to overcome sales obstacles
  • Supervised 12 locations to ensure high-quality standards of operation
  • Optimized in-store merchandising, brand presentation and inventory availability and focus
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
  • Built positive and productive relationships with store and field leadership
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
  • Modeled best practices for sales and customer service
Education
Expected in to to High School Diploma | Wayzata Senior HIgh, , GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Wayzata Senior HIgh

Job Titles Held:

  • General Manager
  • DIstrict Manager
  • District Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: