Service-focused professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in multiple computer softwares with 9 years of expertise in related roles.
Skills
Relationship building
Efficient multi-tasker
Staff training/development
Organized
Customer service-oriented
Employee scheduling
Deadline-oriented
Conflict resolution
Performance improvement
Verbal and written communication
Consistently meet goals
Effective leader
Work History
General Manager, 11/2018 to Current Cvs Health – Austin, TX,
Completed bi-weekly payroll for all employees
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
Compared vendor prices to ensure optimal savings
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using advanced software
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Solved problems timely and effectively, ensuring customer satisfaction
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
Leveraged advanced skills and training to support operational needs of multiple departments
Maintained computer and physical filing systems
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
Managed budget implementations, employee reviews, training, schedules and contract negotiations
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Production Manager, 11/2015 to 11/2018 Nes Associates – Shaw, SC,
Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production
Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at facility
Identified and planned for resources needed to accomplish production objectives
Directed improvements in safety, product quality, service and cost efficiency
Addressed personnel issues and scheduling conflicts promptly
Reviewed work for quality and compliance with company standards and design specifications
Successfully managed production activities to achieve on-time shipment of orders
Managed documentation of and training on production procedures and work instructions
Applied lean practices to balance workflow and eliminate unnecessary steps
Planned, directed, coordinated and assigned manpower to meet aggressive production schedules
Office Manager, 11/2012 to 11/2015 Chicago Public Schools – Chicago, IL,
Integrated logistic systems into company processes to improve operations and manage work orders and price changes
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness
Leveraged advanced skills and training to support operational needs of multiple departments
Education
High School Diploma : , Expected in 05/2010 Jessieville High School - Jessieville, AR GPA:
: Business Administration, Expected in University of Central Arkansas - Conway, AR GPA:
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