Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Performance improvements
Supervision and training
Cross-functional team management
Sales team development
Policy/program development
Leadership and team building
Networking abilities
Troubleshooting expertise
Employee development
Profit and loss accountability
Schedule management
Data review
Calm under pressure
Staff training and development
Sound judgment
Staff development
Safety assurance
Recruiting and hiring
Safety protocol
Succession planning
Communication skills
Team training and development
Customer retention
Staff training
Advertising and marketing
Sales planning and implementation
Employee scheduling
Vendor relationships
Top talent recruiting, hiring and retention
Customer experiences
Customer relationship management
Staff supervision
Cost analysis and savings
Project management
Sales expertise
Budgeting and cost control strategies
Team building and motivation
Team oversight
Training and coaching
Compensation/benefits administration
Experience
General Manager, 09/2019 to Current Envoy Air Inc. – Idaho Falls, ID,
Enhanced operational performance by developing effective business strategies, systems and procedures.
Tracked monthly sales to generate reports for business development planning.
Built and maintained loyal, long-term customer relationships through effective account management.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Designed sales and service strategies to improve revenue and retention.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
General Manager, 06/2008 to 09/2019 Envoy Air Inc. – Madison, WI,
Liaised with cross-functional teams to develop product positioning strategies.
Tracked monthly sales to generate reports for business development planning.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Built and maintained loyal, long-term customer relationships through effective account management.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Designed sales and service strategies to improve revenue and retention.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Facilitated monthly workshops to share best practices to optimize productivity.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Manager, 10/2002 to 06/2008 Urban Air Adventure Park – San Antonio, TX,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Recruited and hired qualified candidates to fill open positions.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Delegated work to staff, setting priorities and goals.
Coordinated work schedules and distributed tasks employees in department.
Recruited, hired and trained employees for marketing and sales department.
Created schedules for associates to keep every shift well-staffed during holidays and busy periods.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Reviewed employee performance and delivered constructive feedback to improve weaknesses.
Education and Training
: Business , Expected in Spartanburg Technical College - Spartanburg, SC GPA:
Completed coursework in management and retail management.
: , Expected in Daniel Morgan Vocational - Spartanburg, SC, GPA:
Certificate : Business, Expected in Spartanburg Technical College - Spartanburg, SC GPA:
Completed coursework in and Administrative Office Tech. Management & Logistics
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