- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
- Performance improvements
- Supervision and training
- Cross-functional team management
- Sales team development
- Policy/program development
- Leadership and team building
- Networking abilities
- Troubleshooting expertise
- Employee development
- Profit and loss accountability
- Schedule management
- Data review
- Calm under pressure
- Staff training and development
- Sound judgment
- Staff development
- Safety assurance
- Recruiting and hiring
- Safety protocol
- Succession planning
|
- Communication skills
- Team training and development
- Customer retention
- Staff training
- Advertising and marketing
- Sales planning and implementation
- Employee scheduling
- Vendor relationships
- Top talent recruiting, hiring and retention
- Customer experiences
- Customer relationship management
- Staff supervision
- Cost analysis and savings
- Project management
- Sales expertise
- Budgeting and cost control strategies
- Team building and motivation
- Team oversight
- Training and coaching
- Compensation/benefits administration
|
General Manager, 09/2019 to Current
Envoy Air Inc. – Idaho Falls, ID,
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
General Manager, 06/2008 to 09/2019
Envoy Air Inc. – Madison, WI,
- Liaised with cross-functional teams to develop product positioning strategies.
- Tracked monthly sales to generate reports for business development planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Facilitated monthly workshops to share best practices to optimize productivity.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Manager, 10/2002 to 06/2008
Urban Air Adventure Park – San Antonio, TX,
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Recruited and hired qualified candidates to fill open positions.
- Aided in negotiation with vendors and suppliers to reduce overall costs.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Delegated work to staff, setting priorities and goals.
- Coordinated work schedules and distributed tasks employees in department.
- Recruited, hired and trained employees for marketing and sales department.
- Created schedules for associates to keep every shift well-staffed during holidays and busy periods.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Reviewed employee performance and delivered constructive feedback to improve weaknesses.
: Business , Expected in
Spartanburg Technical College - Spartanburg, SC
GPA:
- Completed coursework in management and retail management.
: , Expected in
Daniel Morgan Vocational - Spartanburg, SC,
GPA:
Certificate : Business, Expected in
Spartanburg Technical College - Spartanburg, SC
GPA:
- Completed coursework in and Administrative Office Tech. Management & Logistics
- Public Relations
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Typos
- Word Choice