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General Manager Resume Example

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GENERAL MANAGER
Summary

Effective communications skills, enthusiastic and results-oriented with passion for building relationships, cultivating partnerships and growing businesses. Experience in Customer Service with extensive experience in the fast food industry and also travel agency. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Also, motivated to maintain customer satisfaction and contribute to company success and personal goals by utilizing self motivation and problem solving skills. Specialize in quality, speed and process optimization on customer service and team building.

Skills
  • Supervision and training
  • Policy/program development
  • Leadership and team building motivator
  • Effective Communication skills
  • Vendor relationships
  • Good stress management
  • Sales team and staff training development
  • Excellent customer service
Experience
General Manager
City, StateCompany Name/Oct 2018 to Jan 2021
  • Directed safety operations and maintained clean work environment to adhere to Food and Drug Administration (FDA) and Occupational Safety and Health Administration (OSHA) requirements for two stores, and assisted in the development of five other locations.
  • Complied with company policies and government regulations to prevent and detect rule violations or theft and protect the company from low scores in local, state and company inspections.
  • Developing exceptional training through hands-on leadership of associates and managers.
  • Trained over 40 employees on business principles, best practices, protocol and system usage.
  • Facilitated weekly and monthly meetings with managing team, crew, and other general managers within the company, to share best practices to optimize productivity.
  • Built and maintained loyal, long-term customer relationships through effective customer service management.
  • Implemented effective customer service surveys to encourage feedback.
  • Managed shrink processes and inventory levels for corrective action planning to save costs Product Loss Varience (PLV).
Private Home Health Care Provider
City, StateCompany Name/Feb 2017 to Aug 2020
  • Fostered relationships with patients, families, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assisted with adequate nutrition and fluid intake.
  • Cultivated amiable relationships with over 25 residents, resulting in strong overall patient happiness and emotional well-being. Providing comfort, reassurance, and comfort.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Used mobility devices and lift equipment to transport patients.
Server/FOH Trainer
City, StateCompany Name/Feb 2016 to Oct 2018
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Handled guest complaints quickly using communication skills and creativity to maintain positive dining experiences for everyone.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Coached and developed team members to support employee growth and development.
Commercial Cleaner
City, StateCompany Name/Jul 2010 to Oct 2018
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear, clean and professional in appearance. maintaining clear and safe workplace areas to meet OSHA standards.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
  • Addressed minor maintenance issues such as clogged toilets and burned out light bulbs, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Completed in-depth restroom cleanings, including partitions, decoration, toilets, urinals, sinks, counters, and mirrors.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
Education and Training
Some College (No Degree): Nursing AssistanceWaynesville Career CenterCity, State
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Resume Overview

School Attended

  • Waynesville Career Center

Job Titles Held:

  • General Manager
  • Private Home Health Care Provider
  • Server/FOH Trainer
  • Commercial Cleaner

Degrees

  • Some College (No Degree) : Nursing Assistance

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