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general manager resume example with 14 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer-oriented General Manager with 15 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Ambitious and results-oriented General Manager with over 15 years of experience creating strategic alliances with assistants to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.

Business-conscious General Manager bringing over 15 years of experience in fast food industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Seasoned General Manager with proven business acumen and 15 years of comprehensive experience. Polished in maintaining budgets and creating and implementing successful policies and procedures. Analytical and diligent professional committed to improving operational efficiency and maximizing profitability.

Skills
  • Supervision and training
  • Cross-functional team management
  • Policy/program development
  • Sales team development
Education and Training
Springboard Academics Lubbock, TX, Expected in 10/2014 High School Diploma : - GPA :
Virginia College - Birmingham Lubbock, TX, Expected in : - GPA :
Experience
Lineage Logistics - General Manager
Terrell, TX, 09/2021 - Current
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Developed service and sales strategies to improve retention and revenue.
  • Guided management and supervisory staff to promote smooth operations.
  • Supervised employees through planning, assignments and direction.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Taught alertness and security tactics to reduce theft and losses.
  • Administered employee discipline through verbal and written warnings.
  • Led employee evaluations with constructive feedback to boost performance.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
T-Roc - Retail Sales Associate
Itasca, IL, 01/2021 - 08/2021
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Created price tags and merchandise signs for new items.
  • Cross-sold products to boost overall sales purchases.
  • Used product knowledge to suggest items to match client needs.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Responded to customer questions about products and services.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Greeted and assisted customers in locating items and completing purchases.
  • Managed cash register operations using POS system and processed sales and returns.
  • Prepared products by adding tags and readying pallets for restocking.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Assessed conflicts and identified solutions for clients promptly.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Helped customers select products best fitting personal needs.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assessed floor displays to restock merchandise.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Received and processed cash and credit payments for in-store purchases.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Recommended merchandise to customers based on needs and preferences.
  • Assisted customers with product, promotion and policy information.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Educated customers on product and service offerings.
  • Utilized strong customer service skills to meet and exceed sales goals 85%.
  • Processed payments and bagged items for customer check out.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Pushed carts and loaded customer purchases into vehicles.
  • Managed deposits, financial transactions and business inventory.
  • Identified customer needs and adjusted product offering to align with opportunities.
  • Completed assigned training to stay updated on important policies and procedures.
  • Provided customers with unparalleled service and support for both in stock and back-ordered items by placing special orders and calling other stores to find desired merchandise.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Received and submitted payments and returns with accuracy and efficiency.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Help customers load purchased equipment when necessary.
  • Evaluated daily transactions for suspected fraud or criminal activity.
  • Answered telephone to give callers store information and look up order details.
  • Maintained attractive merchandise displays to maximize purchases.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Secured products during transport to prevent damage.
Mcphs University - Optician
Manchester, NH, 09/2017 - 12/2019
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Trained and mentored 4 new eyewear specialists and continued education to keep up with current technologies.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Managed client frame selection processes and walked through lens options.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Repaired and adjusted frames to meet customer needs.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
Fedex - Assistant Manager
Conover, NC, 07/2007 - 09/2017
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Recruited and hired qualified candidates to fill open positions.
  • Managed and motivated 16 employees.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.

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Resume Overview

School Attended

  • Springboard Academics
  • Virginia College - Birmingham

Job Titles Held:

  • General Manager
  • Retail Sales Associate
  • Optician
  • Assistant Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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