general manager resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • Senior Leadership Support
  • Creative Problem Solving
  • Social Media Marketing
  • Service Marketing
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • System Implementation
  • Customer Relations
  • Data Entry and Maintenance
  • Problem Anticipation and Resolution
  • Relationship Building
  • Responding to Difficult Customers
  • New Technique Development
  • Employee Onboarding and Offboarding
10/2022 to Current Preload Supervisor Suburban Propane | Saranac Lake, NY,
  • Worked with dispatchers and outbound production team to enhance service delivery for customers.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
  • Monitored processing equipment and machinery for proper start-up, operation and shut down.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
05/2022 to 10/2022 General Manager Beth Israel Lahey Health | Lynnfield, MA,
  • Led a team of two Assistant Managers, five Shift Leds, and seventy PTE
  • Recruited, interviewed and hired qualified staff for open positions.
  • Trained employees on duties, policies and procedures.
  • Guided management and supervisory staff to promote smooth operations.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Managed scheduling, training and inventory control.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
08/2016 to 08/2020 Interim Human Resources Manager Pcl Construction | San Diego, CA,
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
08/2015 to 08/2016 HR Lead Generalist Pcl Construction | Irvine, CA,
  • Provide excellent customer service
  • Lead a highly efficient and productive team of three
  • Execute administration responsibilities in accordance to the SFPS Collective Bargaining Agreement, District Policies, and legal regulations
  • Create and implement training guides, instructions, and processes for a variety of HR functions
  • Develop compensation initiatives to improve substitute fill rates
  • Audit Personnel Files, I9s, and Background Checks
  • Generate employee contracts
  • Present New Hire Orientation
  • Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals.
  • Developed more than three employee handbooks, including design and layout.
01/2015 to 08/2015 Recruiter New Mexico Highlands University | City, STATE,
  • Explained job duties, compensation and benefits to potential candidates.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Compiled data from personnel records and prepared reports on candidate performance and qualifications.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Managed candidate activity within Applicant Tracking System (ATS).
  • Met with hiring managers to identify talent needs and determine criteria for filling vacancies.
  • Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
12/2012 to 12/2013 Administrative Assistant State Farm Insurance | City, STATE,
  • Provided secretarial and office management support while building cooperative working relationships.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
07/2010 to 08/2010 Administrative Assistant Company Name | City, State,
  • Provided secretarial and office management support while building cooperative working relationships.
Education and Training
Expected in 05/2015 to to Bachelors of Fine Arts | Highlands University, Las Vegas, NM, GPA:
  • Lorraine Schula Scholarship 2013 Recipient
Expected in 05/2009 to to Associate of Arts | Cosmetology Luna Community College, Las Vegas, NM, GPA:
  • Bridge Scholarship Recipient
  • Dean's List Honoree 2008

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Resume Overview

School Attended

  • Highlands University
  • Luna Community College

Job Titles Held:

  • Preload Supervisor
  • General Manager
  • Interim Human Resources Manager
  • HR Lead Generalist
  • Recruiter
  • Administrative Assistant
  • Administrative Assistant


  • Bachelors of Fine Arts
  • Associate of Arts

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