general manager resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 19 staff members.
  • Economic Analysis
  • Sales Team Development
  • Verbal and Written Communication
  • Safety Assurance
  • Staff Training
  • Market Analysis
  • Staff Development
  • Product Promotion
  • Sales Expertise
  • Customer Consultations
  • Business Planning
  • Maintaining Clean Work Areas
Work History
07/2022 to Current General Manager Medmen | Mesa, AZ, Chicago, IL
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Set clear expectations and created positive working environment for employees.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Managed staff of over 19 employees.
01/2022 to 06/2022 Insurance Agent Bankwest | Colman, SD, Chicago
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Obtained underwriting approval by completing application for coverage.
  • Finalized sales and collected necessary deposits.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Managed fast paced call center over 50 calls per day.
01/2020 to 11/2021 Account Manager, Marketing Octagon | Las Vegas, NV, Chicago, IL
  • Conducted research to analyze customers' behavior, preferences, and purchasing habits.
  • Developed campaigns and specific marketing strategies for clients.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Trained and mentored new sales representatives.
  • Cold-called leads and closed large number of new sales over several months.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Expanded customer base and boosted profit over 10% within product line.
  • Exceeded goals for new accounts in single sales cycle.
03/2017 to 11/2019 1st Assistant Manager Jimmy John's | City, STATE, Chicago, IL
  • Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
  • Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
  • Received, inspected and verified food and kitchen inventory delivery before storage.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and responded to requests for information.
  • Managed staff of 12 members
Expected in 06/2016 to to High School Diploma | George Westinghouse College Prep, Chicago, IL, GPA:

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Resume Overview

School Attended

  • George Westinghouse College Prep

Job Titles Held:

  • General Manager
  • Insurance Agent
  • Account Manager, Marketing
  • 1st Assistant Manager


  • High School Diploma

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