General Manager Resume Example Vitas Healthcare

GENERAL MANAGER

Summary

Skills

Cross-functional team management
Supervision and training
Policy/program development
Performance improvements
Employee development

Schedule management
Packaging and sanitation
Employee scheduling
Purchasing

Experience

Vitas Healthcare | Van Nuys, CAGeneral Manager07/2010 - Current

Established and managed effective controls for labor and inventory costs.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Assessed employee schedules for effectiveness and approved all timesheets.
Priced and ordered food products, kitchen equipment and food service supplies.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Responded to customer concerns efficiently, accurately and with detailed information.
Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
Trained and mentored up to [Number] new employees each quarter.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Adhered to all company food, safety, quality and sanitation policies.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Interviewed, hired, and supervised back of house staff.
Completed regular line checks to maximize quality assurance.

Vitas Healthcare | Wayne , NJGeneral Manager10/2003 - 06/2010

Planned and delegated work to meet planned project and production goals.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Organized and updated schedules to optimize coverage for expected customer demands.
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Created engaging merchandise presentations to motivate impulse purchases.
Created weekly schedules for employees.
Directed and supervised staff performance.
Evaluated employee performance.
Interviewed and hired team members which demonstrated dedication and added value to team.
Maintained solid [Number]% growth rate year-over-year in [Type] location.
Organized new stock for floor placement.
Assigned [Number] employees to specific duties to best meet needs of store.
Displayed merchandise for upcoming sales in visually appealing way.

Vitas Healthcare | West Melbourne , FLGeneral Manager10/1998 - 05/2003

Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
Achieved sales goals and business objectives by motivating staff and promoting in house credit program.
Organized and updated schedules to optimize coverage for expected customer demands.
Checked inventory system to locate items at other stores, improving sales rates [Number]%.
Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Increased YOY sales [Number]% and grew margins by effectively introducing new products within [Number] months.
Guided and supported [Number] staff members to consistently achieve team and personal goals.
Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Taught staff how to handle difficult situations with calm and professionalism.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Increased store sales [Number]% by cross-selling complementary items.
Enhanced sales by implementing merchandising and promotional improvements.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

Education and Training

Davie County High School | City, StateHigh School Diploma05/1998

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General Manager Resume Example

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