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General Manager Resume Example

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SM
GENERAL MANAGER
Summary
Skills
  • Cross-functional team management
  • Supervision and training
  • Policy/program development
  • Performance improvements
  • Employee development
  • Schedule management
  • Packaging and sanitation
  • Employee scheduling
  • Purchasing
Experience
Vitas Healthcare | Van Nuys, CAGeneral Manager07/2010 - Current
  • Established and managed effective controls for labor and inventory costs.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Trained and mentored up to [Number] new employees each quarter.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Interviewed, hired, and supervised back of house staff.
  • Completed regular line checks to maximize quality assurance.
Vitas Healthcare | Wayne , NJGeneral Manager10/2003 - 06/2010
  • Planned and delegated work to meet planned project and production goals.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Created weekly schedules for employees.
  • Directed and supervised staff performance.
  • Evaluated employee performance.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Maintained solid [Number]% growth rate year-over-year in [Type] location.
  • Organized new stock for floor placement.
  • Assigned [Number] employees to specific duties to best meet needs of store.
  • Displayed merchandise for upcoming sales in visually appealing way.
Vitas Healthcare | West Melbourne , FLGeneral Manager10/1998 - 05/2003
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
  • Achieved sales goals and business objectives by motivating staff and promoting in house credit program.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Checked inventory system to locate items at other stores, improving sales rates [Number]%.
  • Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Increased YOY sales [Number]% and grew margins by effectively introducing new products within [Number] months.
  • Guided and supported [Number] staff members to consistently achieve team and personal goals.
  • Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Increased store sales [Number]% by cross-selling complementary items.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Education and Training
Davie County High School | City, StateHigh School Diploma05/1998
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average
Resume Strength
  • Completeness
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Davie County High School

Job Titles Held:

  • General Manager

Degrees

  • High School Diploma

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