Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
Achieved sales goals and business objectives by motivating staff and promoting in house credit program.
Organized and updated schedules to optimize coverage for expected customer demands.
Checked inventory system to locate items at other stores, improving sales rates [Number]%.
Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Increased YOY sales [Number]% and grew margins by effectively introducing new products within [Number] months.
Guided and supported [Number] staff members to consistently achieve team and personal goals.
Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Taught staff how to handle difficult situations with calm and professionalism.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Increased store sales [Number]% by cross-selling complementary items.
Enhanced sales by implementing merchandising and promotional improvements.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Education and Training
Davie County High School | Mocksville, NCHigh School Diploma05/1998
