LiveCareer-Resume

general manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Results-focused General Manager offering 11 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success.

Skills
  • Performance improvements
  • Cross-functional team management
  • Supervision and training
  • Variance and risk analysis
  • Recruiting and hiring
  • Profit and loss accountability
  • Data review
  • Sound judgment
  • Employee scheduling
  • Team training and development
  • Staff supervision
  • Budgeting and cost control strategies
  • Employee development
  • Team building and motivation
  • Customer experiences
  • Calm under pressure
Experience
09/2017 to Current
General Manager Vitas Healthcare Santa Fe Springs, CA,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Performed opening and closing procedures each day.
  • Managed daily operations and processes for scheduling, budgeting and forecasting.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
10/2016 to 09/2017
Manager Circle K Stores, Inc. Houma, LA,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Facilitated month-end journal entries, account reconciliation and invoicing using NBO and NCR Aloha softwares.
  • Managed shifts in absence of general manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Set challenging yet attainable goals to encourage continuous staff development.
05/2011 to 10/2016
Key Employee (Shift Leader) Pei Wei Asian Kitchen City, STATE,
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Calculated bill totals and tax amounts.
  • Evaluated transactions for suspected fraud.
Education and Training
Expected in 06/2012 to to
High School Diploma:
West Boca Raton High School - Boca Raton, FL
GPA:

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Resume Overview

School Attended

  • West Boca Raton High School

Job Titles Held:

  • General Manager
  • Manager
  • Key Employee (Shift Leader)

Degrees

  • High School Diploma

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