general manager resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
High-energy Hotel General Manager successful in building and motivating dynamic teams through talent development and individual care. Motivating Department Manager's to thrive within their team's to be stewards of strong leadership and teamwork. Driven to surpass company goals while balancing deadline-driven environments within the brand and/or company.
Work History
General Manager, 05/2015 to 09/2016 Vitas Healthcare – Maitland, FL,
Adopted QA inspection score of "ACCEPTABLE" and successfully achieved an "OUTSTANDING" QA score of 91.55% for two consecutive inspections within first year of tenure. This achievement provided the hotel to forego an inspection for one year due to consistently holding high scores in a defined pattern.
Achieved highest room revenues YTD 2016, since 2010. STAR Ranking overall of "2 of 5" YTD with RevPar Index of 126.5% compared to 2015 RevPar Index of 109.7%. Aggressive use of Hotelligence to shift share from competition was primary goal.
Employment turnover was 235% year end 2015. Successfully decreased turnover percentage to 75% YTD 2016. This tied directly with a total salary and wages decrease of 15.56% compared to 20.10% in 2015 or $310K cost savings and most successful in company portfolio.
GOP achievement YTD 2016 of 53.97% to budget of 50.20% compared to 37.42% in 2015.
Total Department Expenses CPOR achieved YTD 2016 of $27.58 compared to budgeted POR of $32.64 or a $348K savings. Strict re-evaluation of vendor relationships, departmental spending and tighter inventory procedures in hotel overall.
Ranked #49 out of 360 hotels as of Q2/2016 for Brand Performance overall. Guest Satisfaction was highest increase YOY of 9.6% and Overall Service increase YOY of 7.8%. Cleanliness ranking within top 25% of hotels within the brand consistently.
General Manager, 11/2008 to 05/2015 Bass Pro Shops – Cincinnati, OH,
Responsible for the overall operation of a Select Service 4th generation Residence Inn - 80 keys or $2.5M in annual top line performance with average annual RevPar Index of 133%. Average EsOcc annual percentage achievement of 35-45% . Hotel located less than 3 miles from the Pinehurst Resort - home to the 2005, 2007 and 2014 Men's, Women's US Golf Opens.
2009, 2010 and 2011 consecutive "Owners Award" recipient - top average GOP achievement of 45.1% - 50.2% respectively.
2014 Owner's Recognition - top GOP achievement within Management portfolio.
2014 Marriott Annual Award recipient for achieving 10% of Brand performance in Overall Guest Satisfaction - GSS.
Adjunct College Instructor, 2008 to 2010 Bass Pro Shops – Oklahoma City, OK,
Part-time college instructor for the HRM (Hotel/Restaurant Management) program. Designed and instructed entire 100 and 200 level courses and their syllabus' using certifications within the AHLA (American Hotel Lodging Assoc.) cirriculum.
General Manager, 07/2005 to 11/2007 Kimpton Hotels – Miami, FL,
First General Manager position for a 100 keys Homewood Suites select service hotel with annual gross revenue of $3.1M. Reported directly to CEO of hotel ownership investment group. Top-line sales achieved in 2006 and 2007 by YOY growth of 22% through strong initiatives in extended stay by ensuring competitive e-commerce presence, CRO contribution and e-Events participation.
Managed six department Manager's and total hourly staff of 40+.
Senior Sales Manager , 2001 to 2004 Hilton North Raleigh – City, STATE,
Achieved top sales in years 2002 and 2003 by 24% over annual goal of $1.6M consecutively by expanding account base by 30% through highly disciplined pro-active sales approach despite current economic recession. Managed hotels top ten accounts group and transient needs and ensured in constant communication.
Education
Bachelor of Science: Business Administration, Expected in 1990 to Mansfield University - Mansfield, PA GPA:
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