LiveCareer-Resume

general manager resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Sales Team Development
  • Performance Improvements
  • Supervision and Training
  • Policy/Program Development
  • Cross-Functional Team Management
  • Originality and Creativity
  • Policy Development and Enforcement
  • Operations Oversight
  • Decision Making
  • Training Management
  • Resource Allocation
  • Supplier Monitoring
  • Focus and Follow-Through
  • Performance Assessment
  • Management Team Building
  • Recruitment and Hiring
  • Financial Statement Review
  • Business Leadership
  • Mathematical Calculation and Reasoning
  • Hiring and Onboarding
  • Team Leadership
  • Quality Assurance
  • Goal Setting
  • Sales Tracking
  • Department Oversight
  • Revenue Forecasting
  • Employee Motivation
Education and Training
Santa Fe College Gainesville, FL Expected in 05/2018 Associate of Science : Hospitality - GPA :
Certifications
  • Choice Hotel University Training
  • Expense Report Training
  • Customer Service Training
  • Multiple On the Job training exercises and certifications achieved.
Experience
Dough Boys Hr, Llc - General Manager
Houston, TX, 10/2021 - Current
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Implemented successful business strategies to increase revenue and target new markets.
Noble House Hotels And Resorts - Front Desk Manager
Fort Lauderdale, FL, 02/2021 - 09/2021
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Responded to guest reviews on TripAdvisor, Booking.com and other websites
    typically within 48 hours.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel
    information and guest concerns.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Handled payment processing and provided customers with receipts and proper bills
    and change.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Mentored new staff on correct procedures, compliance requirements and
    performance strategies.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Provided concierge services for guests.
  • Completed financial audits on scheduled basis.
  • Posted room charges for food, liquor and telephone calls based on individual
    customer actions.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and
    reporting standards.
  • Welcomed large volume of guests and improved overall customer service
  • Managed customer complaints and rectified issues to complete satisfaction.
Regency Centers - Senior Leasing Agent
Bellevue, WA, 02/2020 - 01/2021
  • Multi-family property management experience
  • Trained with the Assistant Community Manager. Assisted them in daily tasks and assignments closely, due to short staffing.
  • Experience with YARDI software and Bluemoon.
  • Ability to work a flexible schedule, including evenings and weekends
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Checked rental eligibility by following the company's verification process.
  • Maintained accurate records of correspondence with and from tenants.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Conducted informative and personalized tours, resulting in new leases.
  • Received rent payments and tracked transactions in accounting software.
  • Detailed application requirements and answered questions from prospective tenants.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Tracked leads using CRM software and followed up with interested parties.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Built brand loyalty by delivering stellar leasing experience to residents.
Stanton Optical - Store Manager
Farragut, TN, 06/2018 - 01/2020
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Languages
English :
Native/ Bilingual
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :
Accomplishments
  • Recognized as Employee of the Month for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Achieved Promotions due to excellent performance.
Additional Information
  • Valid State Drivers License
  • Valid Social Security and Birth Certificate.
  • Reliable vehicle for commuting.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Santa Fe College

Job Titles Held:

  • General Manager
  • Front Desk Manager
  • Senior Leasing Agent
  • Store Manager

Degrees

  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: