, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Ambitious and results-oriented General Manager with over ten years of experience creating strategic alliances with Above Restaurant Leader's to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.
Skills
Performance improvements
Cross-functional team management
Policy/program development
Supervision and training
Sales team development
Customer retention
Product costing
Succession planning
Team building and motivation
Staff supervision
Profit and loss accountability
Staff training
Purchasing and planning
Customer experiences
Top talent recruiting, hiring and retention
Sales planning and implementation
Communication skills
Leadership and team building
Calm under pressure
Experience
06/2018 to CurrentGeneral ManagerCafe Rio | Kuna, ID,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Trained employees on company procedures and policies, including worksite safety.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Tracked monthly sales to generate reports for business development planning.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Facilitated monthly workshops to share best practices to optimize productivity.
09/2014 to 06/2018Store ManagerJ&P Cycles | Scottsdale, AZ,
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Strengthened work flow productivity by hiring, managing and developing top talent.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Organized new stock for floor placement.
Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Used empathy and persuasive negotiation skills to deliver positive customer experience.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
07/2009 to 06/2014Assistant ManagerArbys | Andalusia, AL,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Enforced company policies and procedures to strengthen operational standards across departments.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Worked closely with customers to understand needs and resolve diverse issues.
Completed inventory audits to identify losses and project demand.
Oversaw daily operations, maintenance and administration of various properties.
Maintained current understanding of company offerings to better serve customers and team members.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Assisted in store opening by setting up office space, computers and cash registers.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Minimized waste by employing specific expense-tracking and cost-control strategies.
Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
Worked closely with store manager to maintain day-to-day operations.
Education and Training
Expected in 05/2004High School Diploma | Bear Creek High School, Lakewood, COGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.