LiveCareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Ambitious and results-oriented General Manager with over ten years of experience creating strategic alliances with Above Restaurant Leader's to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.

Skills
  • Performance improvements
  • Cross-functional team management
  • Policy/program development
  • Supervision and training
  • Sales team development
  • Customer retention
  • Product costing
  • Succession planning
  • Team building and motivation
  • Staff supervision
  • Profit and loss accountability
  • Staff training
  • Purchasing and planning
  • Customer experiences
  • Top talent recruiting, hiring and retention
  • Sales planning and implementation
  • Communication skills
  • Leadership and team building
  • Calm under pressure
Experience
06/2018 to Current General Manager Cafe Rio | Kuna, ID,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Trained employees on company procedures and policies, including worksite safety.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Facilitated monthly workshops to share best practices to optimize productivity.
09/2014 to 06/2018 Store Manager J&P Cycles | Scottsdale, AZ,
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Organized new stock for floor placement.
  • Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
07/2009 to 06/2014 Assistant Manager Arbys | Andalusia, AL,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Completed inventory audits to identify losses and project demand.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Worked closely with store manager to maintain day-to-day operations.
Education and Training
Expected in 05/2004 High School Diploma | Bear Creek High School, Lakewood, CO GPA:

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Resume Overview

School Attended

  • Bear Creek High School

Job Titles Held:

  • General Manager
  • Store Manager
  • Assistant Manager

Degrees

  • High School Diploma

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