general manager resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

With over 20 years of experience in customer-oriented roles focused on revenue growth and margin expansion, I am a highly adaptive and deadline-oriented professional who excels in managing multiple projects in high-stress environments. Currently enrolled in a Master of Science in Business Analytics (MSBA) at Sacred Heart University, I am expanding my skill set to become proficient in data analysis, interpretation, and visualization tools such as Python, Tableau, and PowerBI. Additionally, my coursework is strengthening my mathematical skills, including statistics and the development, critique, and use of statistical models. As a meticulous leader and strategic planner with comprehensive managerial acumen, I offer vision and motivational acumen to guide my team towards strategic, successful business decisions.

  • Database Management
  • Data Mapping
  • Data Mining
  • Business Management
  • Machine Learning
  • Applied Statistics
  • Jupyter Notebook
  • Business Leadership
  • Business Operations
  • Training Programs
  • Quality Assurance
Work History
01/2013 to Current General Manager Domino's Pizza | , ,
  • Managed budget implementations, employee reviews, training, schedules and maintenance contract negotiations.
  • Developed and maintained relationships with customers through SMG, Guest Recovery System, Google My Business and other account development. resulted in lowest All Complaints Ratios (ACR) and highest customer satisfaction (OSAT).
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans, an active participant on a successful franchisee of the year 2020
  • Maximized efficiency by coaching and mentoring personnel on management principles, brand standards, food safety, company procedures and technology systems, resulted to earn "Gold Plate" in North east region, year 2021.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Launched new, robust business management software system (RTI), resulting in improved operational insight and planning.
01/2005 to 01/2010 Training Officer Department Of Administrative Services, State Of Ohio | , ,

As part of the integrated mission training center provided administrative and training support for UNAMA and all UN agencies in country. researched, designed, and delivered training on variety of topics. Also, responsible for preparation and controlling of a $5 million department budget.

  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Identified and solved internal problems related to employee turnover by revamping training approaches.
  • Coordinated on reviews of mission's training plans and ensured consistency with overall goals of mission's mandate and United Nations policies on staff development on timely bases.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Adjusted instructional strategies according to student needs and understanding of material.
01/2003 to 01/2005 Capacity Building Coordinator Cushman & Wakefield | , ,

Served as a Capacity Building coordinator for the United Nations World Food Program (UNWFP) and Ministry of Rural Rehabilitation and Development (MRRD). Responsible for providing administrative and training support to over 150 staff of MRRD Capacity Building department and UNWFP country office.

  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Managed new employee orientation training process for more than 1500 employees each year.
  • Successfully distributed 5000 computers, laptops, printers, scanners and furniture's to MRRD capacity building offices in less then three months.
  • Coordinated regular communications, between WFP senior management and Ministry of rural rehabilitation and Development.
  • Translated documents, provided interpretation service during official conferences with presence of TV channels and other media representatives.
  • Arranged and managed over 100 events for providing certification recognition to successfully completion of training courses with presence of Government Minister, UN-WFP Director and other senior officials.
01/2001 to 01/2003 Administrative Assistant CRS International | , ,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance data.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Expected in 12/2023 to to Master of Science | Business Analytics Sacred Heart University, Fairfield, CT GPA:
Expected in 2011 to to BBA | Finance And Management MIHE, Kabul, GPA:
Expected in 06/2008 to to No Degree | Training And Development ADT ARTDO International, Malaysia, Kuala Lumpur-Professional Certification, GPA:
Native or Bilingual
Full Professional
Native or Bilingual

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Resume Overview

School Attended

  • Sacred Heart University
  • MIHE
  • ADT ARTDO International

Job Titles Held:

  • General Manager
  • Training Officer
  • Capacity Building Coordinator
  • Administrative Assistant


  • Master of Science
  • BBA
  • No Degree

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