Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Resourceful and client-focused Customer Support Manager bringing over 15 years in sales management and leading teams in exceeding sales goals and support. Proactive administrative support and accurate recordkeeping. Skilled people motivator with proven leadership abilities to go extra mile. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure scenarios. Talented in technical troubleshooting and equipment maintenance.

  • Customer experiences
  • Calm under pressure
  • Employee scheduling
  • Financial document control
  • Leadership and team building
  • Networking abilities
  • Safety assurance
  • Communication skills
01/2019 to 07/2020
General Manager Cafe Rio Naples, UT,
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Directed safety operations and maintained clean work environment to adhere to FDA, Health Code and Ecosure requirements. As well as COVID-19 requirements.
  • Directed 5 managers and 70 team members to effectively manage and generate $4M annual sales.
  • Complied with company policies, licenses and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Complied with company policies, licenses and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Trained, managed and motivated employees to promote professional environments generating customer satisfactions and skill development.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Oversaw all corporate communications to streamline weekly and quarterly data and information sharing initiatives.
  • Top preforming store in region on company scorecard for year of 2019
  • Efficiently placed weekly food and beverage orders, maintaining top percentage of cost of sales and waste. Anticipated fluctuation of sales weekly.
02/2016 to 01/2019
Assistant General Manager National Express Corporation Elkhorn, WI,
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Efficiently met business targets to provide streamlined operations performance.
  • Motivated and led team members to work together to achieve targets.
  • Tracked comment card data, logging information to identify marketing trends, needs for improvement and guest satisfaction.
  • Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
  • Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
08/2014 to 01/2016
Bar Manager Red Carnation Guernsey, WY,
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
  • Resolved escalated guest complaints quickly to maximize satisfaction and bar loyalty.
  • Maximized employee morale and corrected performance issues in accordance with established standards.
  • Managed customer service by training staff, overseeing operations and resolving issues quickly.
  • Analyzed market demographics and adapted restaurant designs and menu to cater to targeted market.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
  • Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
  • Wrote operational manuals and created in-house documentation, including food and liquor inventory systems.
  • Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
09/2012 to 12/2013
Document Specialist/Receptionist Administrator Bowman, Heintz, Boscia & Vician, P.C. City, STATE,
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
  • Completed documents and work requests according to company standards.
  • Archived files and retrieved information for lawyers & auditors.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Kept electronic content legal, secure and accessible for relevant internal and external parties.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
  • Worked closely with lawyers to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in
: Business And Managerial Economics
International Academy of Design And Technology - Chicago, IL,
Expected in
: Business Management
Indiana University Bloomington - Bloomington, IN

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School Attended

  • International Academy of Design And Technology
  • Indiana University Bloomington

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