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General Manager Resume Example

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GENERAL MANAGER
Summary

Empathic, effective and motivated [Job Title] able to combine clinical experience with compassion to meet challenges facing today's healthcare organizations. Looking to join medical team dedicated upholding highest standards of patient care.

Dedicated and empathetic [Job Title] offering [Number] years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Skills
  • Advanced anatomy knowledge
  • Medical billing
  • Documentation procedures expert
  • HIPAA compliance
  • Charting expertise
  • Venipuncture and phlebotomy
Experience
10/2001 to Current
General ManagerSpeedway － Charleston, SC
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Designed sales and service strategies to improve revenue and retention.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Increased employee efficiency [Number]% by [Action].
  • Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Developed [Number] internal candidates for general management promotion opportunities.
  • Limited project lags, training over [Number] employees on 5S principles, best practices, protocol and MRP/ERP system usage.
  • Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Diminished financial discrepancies [Number]% by implementing [Technique] and [Task].
  • Managed [Type] operations, including hiring, coaching and mentoring team of [Number] sales representatives.
01/2005 to 01/2006
Medical AssistantMurphy And Murphy GI Specialists － Charleston, SC
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
  • Administered rapid tests such as [Type] and [Type] to help clinical staff assess conditions.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Recorded vital signs and medical history for [Number] patients each [Timeframe].
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
01/2005 to 12/2005
Medical AssistantNephrology － Charleston, SC
  • Reduced patient wait time by [Number]%.
  • Ordered and received disposable supplies and created SAP purchase orders.
  • Tested and repaired dialysis and medical testing equipment.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Recorded vital signs and medical history for [Number] patients each [Timeframe].
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Requested scripts from doctors and verified insurance and coding.
  • Completed clinical documentation in accordance with agency guidelines.
  • Maintained clean and organized work area with adequate supplies and reagents.
01/1999 to 01/2002
Customer Service CashierRews Run In － Mt Pleasant Sc , SC
  • Redeemed coupons and cross-sold products.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Helped customers find specific products, answering questions and offering advice.
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
  • Helped customer locate and select appropriate merchandise throughout store.
Education and Training
09/2007
Associate of Science: Medical AssistingMMTC － Charleston, SC
Miller Motte Technical College － North Charleston, SC
06/2006
High School DiplomaCornerstone Christian Correspondence － Townsend , GA
Miller Motte Technical College － North Charleston, SC
09/2007
Associate of Science: Medical AssistingMiller Motte Technical College － North, SC
Customer service

Inventory Management- Client and Vendor Relations - Staffing training and Developing - Customers Relations - Process Improvement -And Banking Procedures

Customer Service Rep.

Leadership Member with integrity willing to grow with this company and show my work which speaks great volume! I am very qualified and a team player. I know the chain of command and I will do all I can to help the company grow.

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Resume Overview

Companies Worked For:

  • Speedway
  • Murphy And Murphy GI Specialists
  • Nephrology
  • Rews Run In

School Attended

  • MMTC
  • Miller Motte Technical College
  • Cornerstone Christian Correspondence

Job Titles Held:

  • General Manager
  • Medical Assistant
  • Customer Service Cashier

Degrees

  • Associate of Science : Medical Assisting
    High School Diploma
    Associate of Science : Medical Assisting

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