Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Empathic, effective and motivated [Job Title] able to combine clinical experience with compassion to meet challenges facing today's healthcare organizations. Looking to join medical team dedicated upholding highest standards of patient care.

Dedicated and empathetic [Job Title] offering [Number] years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

  • Advanced anatomy knowledge
  • Medical billing
  • Documentation procedures expert
  • HIPAA compliance
  • Charting expertise
  • Venipuncture and phlebotomy
10/2001 to Current General Manager Cafe Rio | Saratoga Springs, UT,
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Designed sales and service strategies to improve revenue and retention.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Increased employee efficiency [Number]% by [Action].
  • Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Developed [Number] internal candidates for general management promotion opportunities.
  • Limited project lags, training over [Number] employees on 5S principles, best practices, protocol and MRP/ERP system usage.
  • Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Diminished financial discrepancies [Number]% by implementing [Technique] and [Task].
  • Managed [Type] operations, including hiring, coaching and mentoring team of [Number] sales representatives.
01/2005 to 01/2006 Medical Assistant Center For Diagnostic Imaging | Mckinney, TX,
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
  • Administered rapid tests such as [Type] and [Type] to help clinical staff assess conditions.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Recorded vital signs and medical history for [Number] patients each [Timeframe].
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
01/2005 to 12/2005 Medical Assistant Center For Diagnostic Imaging | Mendota Heights, MN,
  • Reduced patient wait time by [Number]%.
  • Ordered and received disposable supplies and created SAP purchase orders.
  • Tested and repaired dialysis and medical testing equipment.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Recorded vital signs and medical history for [Number] patients each [Timeframe].
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Requested scripts from doctors and verified insurance and coding.
  • Completed clinical documentation in accordance with agency guidelines.
  • Maintained clean and organized work area with adequate supplies and reagents.
01/1999 to 01/2002 Customer Service Cashier Mccoy's Building Supply | Kerrville, TX,
  • Redeemed coupons and cross-sold products.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Helped customers find specific products, answering questions and offering advice.
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
  • Helped customer locate and select appropriate merchandise throughout store.
Education and Training
Expected in 09/2007 Associate of Science | Medical Assisting MMTC, Charleston, SC GPA:
Expected in | Miller Motte Technical College, North Charleston, SC GPA:
Expected in 06/2006 High School Diploma | Cornerstone Christian Correspondence, Townsend , GA GPA:
Expected in | Miller Motte Technical College, North Charleston, SC GPA:
Expected in 09/2007 Associate of Science | Medical Assisting Miller Motte Technical College, North, SC GPA:

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School Attended

  • MMTC
  • Miller Motte Technical College
  • Cornerstone Christian Correspondence
  • Miller Motte Technical College
  • Miller Motte Technical College

Job Titles Held:

  • General Manager
  • Medical Assistant
  • Medical Assistant
  • Customer Service Cashier


  • Associate of Science
  • High School Diploma
  • Associate of Science

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