general manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Organized Senior Tax Analysist with 10 years background in preparing state and federal tax returns for all types of clients. Considered practical, adaptable and highly communicative. Seek to bring talents to Aston Carter.

  • Transaction tax preparation
  • Tax return filing
  • Regulations and compliance
  • Multi-state tax review
  • Audits
  • Account reconciliation
  • Analytical
  • Organization
  • Tax form proficiency
General Manager, 09/2016 - 07/2020
Camping World Fountain, CO,
  • Scheduled over 44 employees by assigning shifts.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Managed a busy and highly-popular Family restaurant with 30 waitstaff.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Hired qualified staff to fill Front of House and Back of House positions.
  • Supervised staff preparing and serving up to 300 meals per day.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Dining Room Manager, 12/2013 - 09/2016
Sagora Colleyville, TX,
  • Scheduled front of house staff to open, close and work dining room floor daily.
  • Reported to food and beverage director about staff performance and uniforms, inventory, overall dining room needs and special events.
  • Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and 86'd items.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Supervised staff preparing and serving 300 meals per day.
  • Prepared and led food service training programs to teach staff Front of house staff.
Payroll Specialist, 02/2000 - 11/2013
Marriott International Dallas, TX,
  • Prepared and filed sales and use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports and other miscellaneous filings.
  • Monitored daily banking transactions.
  • Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
  • Provided technical expertise to employees and auditors on federal, state and international income tax matters.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Managed accounts payable for organization of 100 personnel.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Managed company tax payments for Military General Contractor with $1 Million in annual revenue.
  • Analyzed impact to financial statements of changes in tax law and settlements of tax audits.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Ensured the proper processing of garnishments, which included child support and wage assignments.
  • Determined proper handling of financial transactions and approved transactions within designated limits.
  • Worked with third-party vendor on reporting withholdings and SUTA.
  • Stayed current on multi-state and local tax laws and made sure any changes were immediately noted.
  • Onboarded new employees in time reporting and payroll systems.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Prepared tax accounting under ASC 740.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Audited contracts, orders and vouchers.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Monitored vacation accrual.
Dispatcher, 05/1995 - 07/2000
Florida East Coast Railway Jacksonville, FL,
  • Accurately and efficiently responded to over 50 daily requests.
  • Alerted Service Technicians of road and weather hazards in real time to accomplish over 365 days without driver accidents.
  • Supervised driver dispatching, route planning and vehicle tracking for over 20 Service Technicians drivers.
  • Trained over 20 employees on accurate triaging and dispatching procedures while personally handling over 75 daily calls.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Quickly determined locations and needs of 50 hourly callers to accurately send additional technicians or Supervisor for assistance.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Scheduled and dispatched over 50 daily roadside assistance calls based on caller locations and available employees.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Managed daily delivery and work schedules to maximize coverage.
  • Provided dispatch support for roadside assistance calls.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Tracked all changes in computer system to keep records current and accurate.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Answered 100 calls per day to answer customer questions.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
Education and Training
MBA: Finnace, Expected in 4 1997
University of Denver - Denver, CO
Status -

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Resume Overview

School Attended

  • University of Denver

Job Titles Held:

  • General Manager
  • Dining Room Manager
  • Payroll Specialist
  • Dispatcher


  • MBA

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