General Manager resume example

• • Conduct interviews
  • Conduct on going training with team members
  • Process daily payroll
  • Balance tips
  • Follow up and on repair and maintenance of the restaurant
  • Conduct daily team Line-Ups
  • Creating floor plans
  • Leading Monthly Beverage inventories for both the restaurant and in room
  dining
  • Developing Sidework For Breakfast Lunch and Dinner Service for Servers
  Bartenders and Bussers
  • Leading restaurant events such as : Fumaneli Wine and opera Dinner Justin
  Wine event Restaurant Pre set 4 course dinners
  • Maintain a Forbes 4 star standard in: Cleanliness
  Courtesy and Manners Efficiency
  Food and Beverage Quality Guest Comfort and Convenience
• Staff Appearance, Technical Skill , Execution and Knowledge
• I have also been asked to manage the in room dining service and maintain its standards and expectations . Although this was not my field I have taken this task on as a great learning tool to further develop my leadership in hospitality service
• I was also asked to manage the resort pool. This including upholding staff to maintain our 4 star service standards. The resort pool had a full menu as well as full pool bar.

May 2015 - Aug 2018
Assistant General Manager
Lucilles Smokehouse BBQ
• Conducting interviews
• Hiring and terminating
• Completing new hire paperwork
• Conducting new hire orientations
• Setting up all training from beginning to end
• Conducting on going daily training with all team members
• Following up with guest concerns and inquiries
• Leading and developing supervisors, managers and trainers
• Planning and preparing for all holidays
• Processing daily payroll
• Following up on repair and maintenance of the building
• Monitoring the secret shopper program and implementing reward incentive
program
• Maintaining team member files and certifications
• Leading monthly safety meetings and ensuring safety procedures are followed
on an ongoing basis
• Reviewing and completing weekly inventories for all food and beverage
products
• Responsible for P&L (profit and loss) including maintaining labor budgets, food
and alcohol variances, and tracking of all controllable expenses.
Acting General Manager Q1 2017 for one of our high volume locations, grossing $10M a year

May 2015 - Aug 2018
Manager

• Conducting interviews
• Issuing coaching and counseling
• Scheduling for front of the house team members (bartenders, servers,
expediters, front desk)
• Ordering of office supplies, menus, uniforms, and medical supplies
• Acting bar manager duties including: ordering liquor , bar organization and
cleanliness
• Reconciling invoices for liquor and food orders
• Conducting daily team member line ups
• Managing take out orders and team
• Managing expo line to ensure timely delivery, proper plating, adherence to
recipe, and food quality
• Maintaining restaurant cleanliness and organization
• Ensuring consistency in service by enforcing policies and procedures
• Creating an environment of feedback and implementing changes as needed

August 2013 I was chosen to open the Red Rock Casino location in Las Vegas Nevada and stayed for a year to ensure the team was properly staffed, trained and executing service standards to the expectation of the brand. Responsibilities included:
-Scheduling and conducting daily interviews
- Facilitating orientations for groups of 10+
-Creating sidework assignments by position and creating training material on all sidework procedures
-Creating floor plans with station assignments
- Establishing team member incentive programs
-Scheduling for all front of house positions

August 2005- June 2011

Team Member
Lucilles Smokehouse BBQ -Certified Trainer
-Lead Server
-Server