General Manager Resume Example Starwood Hotels & Resorts

GENERAL MANAGER

Professional Summary

To secure a position in management leading to opportunities for increased responsibility and advancement.

Seasoned general manager with well rounded experience in all areas of the hotel industry. Dynamic leader skilled in developing staff for high levels of success and career advancement.

A general manager who has never failed.

Skills

Highly engaged with associates and guests.
High focus on associate development and progression.
Multi-tasks with a strong focus on overall achievement of goals.
Develops strong relationship with owners.
Able to align goals of company and owners and keep property team focused.
Professional at ALL times.

Good eye for detail.
Anticipates owners and guests needs.
Highly self-motivated and disciplined.
Very low maintenance as a general manager.

Work History

General Manager, 02/2011 to Current
Starwood Hotels & Resorts – Sheraton Indianapolis at Keystone Crossing

Sheraton Indianapolis Hotel at Keystone.
Feb. Present Crossing.
Repositioned to 395 Rooms/129 residences. 30,000 sq ft. meeting space.
Responsible for all sales and operations.
Improved customer service ratings significantly. Current GEI ratings surpass Sheratons North America.
Consistently grown RevPAR Index with double digit change the last 3 years. Currently running 114% index.
Managed a complete repositioning from 560 room to 395 rooms and 129 residences.
Managed a complete rooms and public space renovation in 2011. Completed a complete meeting space renovation in 2013.
Moved TripAdvisor rating from #117 of 184 in 2011 to current #34 of 184 hotels in Indianapolis.
Associate satiscation scores, StarVoice, above North America average each year. Currently 91.
Grew rooms and F&B profitability all three years. Rooms productivity best in the company North America. F&B profitability top 3 in the company North America.
Developed staff internally. Director of Finance will move to a corporate position in July. The Director of Operations is currently being considered for his first general manager position in the company.

General Manager, 09/2007 to 02/2011
Starwood Hotels & Resorts – Sheraton Bloomington Hotel, MN

Sheraton Bloomington Minneapolis South,.
Sept.
Feb. 564 Rooms, 70,000 sq. ft. meeting space.
Responsible for all sales and operations.
Grew RevIndex to over 100% through a very difficult economic downturn.
Grew Guest scores (GEI) above North America average.
Developed Director of Operations for promotion to Director of Operations complex over Westin and Sheraton Stonebriar.
Improved rooms productivity in a difficult Union environment.
Improved Associate satisfaction score, (StarVoice), from 69 to 85 in 3 years.

General Manager, 06/2004 to 09/2007
Starwood Hotels & Resorts – Sheraton Indianapolis Hotel and Suites

560 Rooms. (159 suites)
30,000 sq. ft. meetings space.
Responsible for all sales and operations.
Managed a meeting space renovation in 2005.
Consistently grew RevIndex each year.
Best Rooms and F&B profitability in North America.
Developed Director of Operations to first general manager position in the company, Sheraton Galleria, Atlanta.

General Manager, 02/2002 to 06/2004
Starwood Hotels & Resorts – Four Points by Sheraton, Lexington, KY.

174 Rooms.
7,500 sq. ft. meeting space.
Responsible for all sales and operations.
Consistently grew RevIndex double digits each year.
Doubled GOP each year for two years.
Grew Guest satisfaction scores consistently each year over North America average for Four Points.
Associate satisfaction scores, StarVoice, above North America average.

General Manager, 08/2001 to 02/2002
Starwood Hotels & Resorts – Bluetree Resort by Westin, Orlando, FL.

Aug. Feb. 390 villas.
Responsible for all operations, Developer and HOA. (AOKI Real Estate)

Director of Resort Operations, 04/1998 to 08/2001
Tempus Resorts – The Palms Resort (currently The Mystic Dunes Reort). Kissimmee, FL.

440 three, two, and one bedroom villas.
Championship Golf Course (Mystic Dunes).
Responsible for all operations.
Start-up resort. Recieved 5 Star rating immediately upon opening.

Asst. General Manager, 03/1996 to 04/1998
Westgate Resorts – Westgate Vacation Villas, Kissimmee, FL.

Apr. Mar. 1,000 two and one bedroom villas.
Responsible for Front Office, Housekeeping, Activities, Security/Risk Management.
Maintained 5 Star rating.
Kept strong union activity at a minimum. Never organized during my tenure.

General Manager, 03/1996 to 08/1998
Westgate Resorts – Westgate Towers, Kissimmee, FL.

111 one bedroom suites.
Responsible for all sales and operations.

Director of Front Office, 12/1993 to 03/1996
Richfield Hospitality – Myrtle Beach Hilton Oceanfront Golf Resort, Myrtle Beach, SC

372 rooms, 25,000 sq. ft. meeting space.
Responsible for front desk, pbx, bellstand, valet, concierge.

Night Auditor, 01/1991 to 12/1993
Remington Hospitality – Days Inn, Myrtle Beach, SC.

157 oceanfront rooms.
Acted as night manager.
Closed all accounts.
Ran night audit.

Education

Bachelor of Science: Management, 1993
University of South Carolina (Coastal Carolina) - Conway, SC.
I reieved by 4 year degree in two years while working full time as a night auditor. I never missed a day of work nor a single calss. Finished with a 3.2 GPA.

Additional Information

Served 8 years in the US Air Force. Honorable Discharge with decorations from Operation Desert Shield/Storm.

Resume Overview

Companies Worked For:

Starwood Hotels & Resorts
Tempus Resorts
Westgate Resorts
Richfield Hospitality
Remington Hospitality

School Attended

University of South Carolina (Coastal Carolina)

Job Titles Held:

General Manager
Director of Resort Operations
Asst. General Manager
Director of Front Office
Night Auditor

Degrees

Bachelor of Science : Management , 1993

General Manager Resume Example

Resume Score: 60%

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