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GENERAL MANAGER Resume Example

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Heather
Nunn
Professional Summary

Customer-oriented General Manager with 20 years of experience focused on increasing profitability and talent development . Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering a high level of accountability and drive for results.

Skills
  • Special events
  • Forecasting & Budget
  • Inventory
  • Team Leadership
  • Training & Development
  • Verbal and written communication
  • Analytical problem solver
  • Operations Management
  • Marketing
  • Scheduling
  • Coaching and mentoring
  • Sales operation
  • Empowers high-performing sales teams
  • Strategic Planning
  • Performance improvement
  • Sales expertise
Education
North Seattle CollegeSeattle2002Associate of Arts: Business
Work History
BANANA REPUBLIC- GENERAL MANAGER
SEATTLE, WA01/2019 - 01/2020
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Held weekly meetings with leadership team to identify techniques to overcome sales obstacles.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Tracked and analyzed profitability and key metrics. Conversion, UPT, and SOT to improve overall profitability and bring in new clientele.
BANANA REPUBLIC- TALENT MANAGER
SEATTLE, WA01/2014 - 01/2019
  • Completed talent acquisition and management for 100+ internal and external placements.
  • Maintained detailed digital and hard-copy associate records.
  • Managed client book to drive customer loyalty and boost sales during special events.
  • Developed team communications and information for leadership meetings.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Increased customer satisfaction by resolving technology issues.
  • Transported merchandise to customer locations through Omni Channel services.
  • Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Developed disaster and recovery strategy to prepare store employees for hazardous weather conditions, active shooter situations and escalated customer incidents.
  • Planned and launched large-scale events that boosted employee participation by 100%.
BANANA REPUBLIC- PRODUCT MANAGER
SEATTLE, WA01/2007 - 01/2014
  • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
  • Boosted customer base penetration to 32% by devising creative promotional approaches.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Reduced project downtime by inspecting product presentations for quality and adherence to client requirements.
  • Championed customer experience through expert analyzation and communication.
  • Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
  • Coordinated project planning and execution with team members and team leads.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Collaborated with sales, marketing and support teams to launch products on time and within budget.
  • Thrived in fast-paced, highly-adept team of visual merchandisers and district visual managers to develop and prioritize product features and build product roadmap.
  • Defined and analyzed metrics to measure product performance.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
  • Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve performance targets.
Helly Hansen US Inc.- STORE MANAGER
SEATTLE, WA01/1997 - 01/2007
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created work schedules according to sales volume and number of employees.
  • Oversaw, trained and encouraged sales associates for new store locations, promoting culture of efficiency and performance.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached 50+ sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 85%.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Coached sales associates on product knowledge by using self developed training tools.
  • Developed new store location from ground up by hiring and training efficient team.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
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Resume Overview

Companies Worked For:

  • BANANA REPUBLIC
  • Helly Hansen US Inc.

School Attended

  • North Seattle College

Job Titles Held:

  • GENERAL MANAGER
  • TALENT MANAGER
  • PRODUCT MANAGER
  • STORE MANAGER

Degrees

  • Associate of Arts : Business

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