General Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • Performance improvement
  • Recruitment
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Employee scheduling
  • Operations management
  • Verbal and written communication
  • Deadline-oriented
  • Staff training/development
  • Exceptional interpersonal communication
  • Consistently meet goals
  • Efficient multi-tasker
  • Effective leader
  • Fluent in English & Spanish
Additional Information


  • Jaime Riojas - General Manager at Champs Sports McAllen, Tx.

Phone Number: 956-655-1542

Email Address:

  • Jose Guerra Co-Manager at Champs Sports Mcallen, Tx.

Phone Number: 956-289-9344

Email Address:

  • Vania Gallegos - Co-Manager at Champs Sports Laredo, Tx.

Phone Number: 956-989-8298

Email Address:

Associate of Applied Science: Criminal Justice, Expected in 05/2013
Laredo Community College - Laredo, TX
High School Diploma: , Expected in 05/2009
United High School - Laredo, TX
Professional Summary

Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Work History
General Manager , 04/2017 to Current
FedexOshkosh, WI,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Sales Associate, Stock, Assistant Manager, 01/2012 to 04/2017
Champs SportsCity, STATE,

Sales Associate

  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.


  • Completed regular inventory counts to verify stock levels and address discrepancies.
  • Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
  • Conducted research to address shipping errors and packaging mistakes.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Expedited resolutions of shipping errors and packaging mistakes.

Assistant Manager

  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Lost Prevention, Sales Associate, Merchandiser , 05/2009 to 04/2015
Best BuyCity, STATE,

Lost Prevention

  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Verified products appeared at correct locations in proper quantities.
  • Apprehended shoplifters.

Sales Associate

  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Answered customer questions regarding store merchandise, department information and pricing.


  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Laredo Community College
  • United High School
Job Titles Held:
  • General Manager
  • Sales Associate, Stock, Assistant Manager
  • Lost Prevention, Sales Associate, Merchandiser
  • Associate of Applied Science
  • High School Diploma

Similar Resume

View All
General Manager
General Manager
General Manager