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General Manager Resume Example

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GENERAL MANAGER
Executive Profile

General Manager and Business Development Executive with +20 years management, operations, accounting, and sales leadership experience; recognized and awarded for individual and company goal attainment. My strength in business is connecting individuals to the best resources and services needed for success. People tend to be drawn to me because they know I am invested in their success - whether it's operating a large office center, or overseeing a sales team focused on generating new sales by delivering exceptional customer service to attract, retain and drive profitability.

Skill Highlights
  • Business Operations
  • Client account management
  • Sales Negotiations expert
  • Customer-oriented
  • Operations Management
  • P & L Management
  • New Business Development
  • Leader

Leadership/communication skills

Project management

Staff Development, Training, Motivation & Retention

Facility Management


Professional Experience
AMERICAN EXECUTIVE CENTERSJanuary 2000 to CurrentGeneral Manager
Marlton, NJ
  • Won highest award granted by company, "Center of the Year Award", between seven locations in 2003, 2006, 2007, 2014.
  • Achieved "President's Club" honors all years granted by company, 2004 - 2014, for achieving top sales earnings and productivity.
  • Increased Customer Service Requests revenues for Marlton center to win top billing numbers for past seven years earning Center Customer Service Award Awarded multiple "Above and Beyond Awards" for achieving excellence in customer service.
  • Responsibilities: Lead, inspire and coach staff to maintain high performance standards.
  • Identify and respond to client needs in bringing about agreement and understanding even in a conflict situation while responding to client requests in a timely manner.
  • Successfully guide a prospective tenant from tour of facility to closing.
  • Renew current tenants leases while educating prospective and current clients on company concept.
  • Provide accounting with timely, accurate and complete paperwork regarding new tenants, cancellations, renewals, billing and collections.
  • Program, trouble shoot and follow-up with appropriate vendors to ensure accurate phone service for clients.
  • Oversee collection of outstanding debt for rent and services.
  • Follow procedures when debt is apparent and keep loss at a minimum.
  • Maintain computer programs to track customer information; ACT Database, Executive Office System, Mitel Phone, Infusionsoft.
THE CHUBB INSTITUTE CHUBB Computer ServicesJanuary 1998 to January 2000Account Management and Training Specialist
Cherry Hill, NJ
  • Created career out-placement recruitment campaigns lifting student placement rates from 73% to 94% in six-month time frame, achieving company-wide placement record.
  • Attained highest ratings from hiring managers by providing quick, efficient and professional account management in matching current technical employment needs with skilled student graduates.
  • Successfully developed and supported new and existing client base for managing the placement of skilled student graduates.
  • Developed public alumni networking group to increase technical job referrals for current graduates.
  • Wrote and edited marketing newsletter to highlight strategies and achievements of Career Services department.
  • RITA D.
  • BOHUS Page 2 Responsibilities: Developed multiple recruitment programs while maintaining high level of contact with hiring managers, attracting new computer technology company prospects.
  • Created detailed customer databases while providing first line feedback and recommendations on hiring trends to local and national company sales organizations.
  • Analyzed future employment opportunities for graduates and increase participation in advisory board and job fair events.
  • Generated complete and concise records of placement statistics for senior management, using PowerPoint, Access, Excel and Word, to contribute to overall monthly P & L.
  • Managed internal business activities as liaison with accounting, financial aid, admissions and education departments.
  • Supervised and conducted training workshops on resume writing, interviewing techniques and Internet job searches.
  • Demonstrated skills in platform presentation, one-on-one facilitation, coaching and motivational techniques for students.
HARRIS SCHOOL OF BUSINESSJanuary 1990 to January 1998Manager/Computer Technology Trainer/Computer Support Technician
Cherry Hill, NJ
  • Managed evening school and provided education project leadership for eight years by assisting faculty, developing curriculums, management of student issues, transfers, counseling, scheduling, instructor training and development, and teaching.
  • Supervised technical support while maintaining and upgrading 100+ computer hardware and software workstations.
  • Responsibilities: Developed procedures for all administrative aspects of running evening school, such as record keeping, scheduling, monitoring students' progress and guiding faculty in administering classroom instruction.
  • Conducted classroom workshops on PC Literacy and Microsoft Office software to coincide with education needs.
  • Designed presentations using Microsoft PowerPoint to enhance classroom instruction.
ANDREA CHARLES ADVERTISING, INCJanuary 1983 to January 1988National Yellow Pages Manager
Cherry Hill, NJ
  • Key Accomplishments: Established and managed National Yellow Pages Division.
  • Awarded highest level of client support by meeting 100% of company advertising deadlines.
  • Developed new business while generating $500,000 annual revenue.
  • Responsibilities: Account Management of new and existing client base providing quality management of advertising accounts.
  • Directed new advertising campaigns that integrated work of print, copy, art and creative teams.
  • Liaison with development groups creating specifications and meeting strict yearly publisher advertising deadlines.
  • Built and managed customer project schedules.
  • Developed initial company computerization for end-to-end advertising creation.
  • Conducted and scheduled staff training seminars on uses of IBM computer system.
Education
RUTGERS, THE STATE UNIVERSITY OF NJ1983B.A: Business AdministrationBusiness Administration
Skills
Account Management, accounting, ACT Database, administrative, advertising, art, billing, closing, coach, coaching, IBM computer, computer hardware, concept, concise, counseling, client, clients, Customer Service, client support, databases, staff training, senior management, financial, frame, hiring, instruction, instructor, managing, marketing, Access, Excel, Microsoft Office software, Office, Microsoft PowerPoint, PowerPoint, publisher, win, Word, networking, newsletter, presentations, progress, project leadership, quality management, quick, record keeping, recruitment, sales, scheduling, seminars, statistics, teaching, technical support, Phone, upgrading, workshops
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Resume Overview

Companies Worked For:

  • AMERICAN EXECUTIVE CENTERS
  • THE CHUBB INSTITUTE CHUBB Computer Services
  • HARRIS SCHOOL OF BUSINESS
  • ANDREA CHARLES ADVERTISING, INC

School Attended

  • RUTGERS, THE STATE UNIVERSITY OF NJ

Job Titles Held:

  • General Manager
  • Account Management and Training Specialist
  • Manager/Computer Technology Trainer/Computer Support Technician
  • National Yellow Pages Manager

Degrees

  • B.A : Business Administration

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