Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Business-conscious General Manager bringing over 15 years of experience in customer service industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

  • Performance improvements
  • Sales team development
  • Cross-functional team management
  • Policy/program development
  • Supervision and training
  • Staff development
  • Leadership and team building
  • Vendor relationships
  • Cost analysis and savings
  • Data review
  • Financial document control
  • Budgeting and cost control strategies
  • Customer relationship management
  • Client relations
  • Staff supervision
  • Training and coaching
  • Project scope
  • Sales planning and implementation
  • Employee scheduling
  • Advertising and marketing
  • Profit and loss accountability
  • Variance and risk analysis
  • Customer experiences
  • Sound judgment
  • Skilled negotiator
  • Process automation
  • Safety protocol
  • Packaging and sanitation
  • Schedule management
  • Financial administration
  • Communication skills
  • Sales expertise
  • Customer retention
  • Networking abilities
  • Calm under pressure
  • Employee development
  • Team training and development
  • Team building and motivation
  • Purchasing and planning
  • Team oversight
General Manager, 08/2018 - Current
Global Partners Lp Rutland, VT,
  • Tracked sales to generate reports for business development planning.
  • Trained, managed and motivated employees to promote professional skill development.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by % needed per month goal
  • Implemented effective customer service surveys to encourage feedback.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
House Manager, 02/2016 - 08/2018
Bios Corporation Henryetta, OK,
  • Taught life skills, including completing chores and cooking meals and offering positive reinforcement.
  • Coordinated with community-based treatment providers to meet needs of residents.
  • Increased customer base and market share by promoting product through diverse channels.
  • Provided gentle assistance in areas of hygiene and feeding to residents
  • Generated reports to assess performance and make adjustments.
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Researched and planned fun activities that would be enjoyable for both residents and guests
  • Supervised and trained customeice team members to provide exceptional service, driving retention and satisfaction.
  • Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Private Care Provider, 04/2014 - 02/2018
Pride PHC Services City, STATE,
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Improved patient outlook and daily living through compassionate care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Planned optimal meals based on established nutritional plans.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Interacted with patients through activities to boost mood and improve overall memory.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Administered necessary medications as directed by care plan.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Education and Training
: Business , Expected in
Incarnate Ward - San Antonio, TX

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School Attended

  • Incarnate Ward

Job Titles Held:

  • General Manager
  • House Manager
  • Private Care Provider


  • Some College (No Degree)

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