Business-conscious General Manager bringing over 15 years of experience in customer service industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Skills
Performance improvements
Sales team development
Cross-functional team management
Policy/program development
Supervision and training
Staff development
Leadership and team building
Vendor relationships
Cost analysis and savings
Data review
Financial document control
Budgeting and cost control strategies
Customer relationship management
Client relations
Staff supervision
Training and coaching
Project scope
Sales planning and implementation
Employee scheduling
Advertising and marketing
Profit and loss accountability
Variance and risk analysis
Customer experiences
Sound judgment
Skilled negotiator
Process automation
Safety protocol
Packaging and sanitation
Schedule management
Financial administration
Communication skills
Sales expertise
Customer retention
Networking abilities
Calm under pressure
Employee development
Team training and development
Team building and motivation
Purchasing and planning
Team oversight
Experience
General Manager, 08/2018 - Current Global Partners Lp – Rutland, VT,
Tracked sales to generate reports for business development planning.
Trained, managed and motivated employees to promote professional skill development.
Forecasted sales, allocated resources and managed labor to improve productivity metrics by % needed per month goal
Implemented effective customer service surveys to encourage feedback.
Built and maintained loyal, long-term customer relationships through effective account management.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention.
Enhanced operational performance by developing effective business strategies, systems and procedures.
House Manager, 02/2016 - 08/2018 Bios Corporation – Henryetta, OK,
Taught life skills, including completing chores and cooking meals and offering positive reinforcement.
Coordinated with community-based treatment providers to meet needs of residents.
Increased customer base and market share by promoting product through diverse channels.
Provided gentle assistance in areas of hygiene and feeding to residents
Generated reports to assess performance and make adjustments.
Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
Researched and planned fun activities that would be enjoyable for both residents and guests
Supervised and trained customeice team members to provide exceptional service, driving retention and satisfaction.
Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Private Care Provider, 04/2014 - 02/2018 Pride PHC Services – City, STATE,
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Improved patient outlook and daily living through compassionate care.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Facilitated best care by developing strong and trusting rapport with patient.
Maintained clean and well-organized environment to promote client happiness and safety.
Planned optimal meals based on established nutritional plans.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Interacted with patients through activities to boost mood and improve overall memory.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Administered necessary medications as directed by care plan.
Tracked and reported clients' progress based on observations and conversations.
Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Education and Training
: Business , Expected in - Incarnate Ward - San Antonio, TX GPA:
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