, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Customer-oriented General Manager with 4+ years of experience focused on increasing sales and marketing. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering creativity and diversity.
Skills
Staff Scheduling
Originality and Creativity
Team Leadership
Training Management
Verbal and Written Communication
Business Leadership
Program Optimization
Focus and Follow-Through
Decision Making
Customer Service Management
Quality Assurance
Human Resources Oversight
Recruitment and Hiring
Administrative Management
Advertising Campaign Development
Special Promotions Planning
Multitasking and Prioritization
Desktops, Laptops and Mobile Devices
Word Processing
Direct Sales
Market and Competitor Research
Layout Planning
Customer Relations
Print Media Marketing and Design
100% Fluent in Adobe CS since 1997
Fluent in Microsoft Office
Strong knowledge in print production (design, file prep, color theory, vinyl cutting, application, substrate, weeding, lamination)
Work History
04/2017 to CurrentGeneral ManagerKona Grill Inc. | Oak Brook, IL,
Implemented operational strategies and effectively built customer and employee loyalty through communication with transparency and integrity.
Implemented innovative programs, including bonuses or paid time off initiatives increase employee loyalty and reduce turnover.
Coordinated bi-weekly leadership workshops to educate team members on best practices to optimize productivity.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Increased sales by establishing goals, overseeing performance and expediting goals based on relevance.
Conceptualized, designed, launched and maintain two website for both companies resulting in a significant increase in sales and overall less work for the CSRs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Developed effective business plans to align strategic decisions with long-term objectives.
Developed and maintained relationships with customers and suppliers through continual communication and follow through.
Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Enforced quality assurance protocols to deliver ideal customer experiences.
Trained, coached and mentored staff to support smooth adoption of new company to be integrated with the original company.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Worked directly with management, installers, warehouse, and office department to brainstorm, discuss strategy and mitigate all issues.
Managed employee reviews, training, schedules and contract negotiations.
Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Devised and deployed successful SEO and social media strategies, dramatically boosting the company's visibility.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
11/2015 to 04/2017Behavioral TherapistLhc Group | Danville, VA,
Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
Helped teach important social, play and basic life skills such as personal hygiene management.
Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
Contributed to treatment success by offering feedback and guiding patients through exercises.
Collected session data to aid in treatment planning and assessment.
Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
08/2011 to 11/2015Customer Service RepresentativeCvs Health | Evansville, IN,
Provided primary customer support to internal and external customers in fast-paced environment.
Recommended electronics to customers, thoroughly explaining details.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
02/1998 to 06/2004Graphic DesignerHntb Corporation | Louisville, KY,
Created aesthetically-pleasing advertisements that complemented products.
Created digital image files for use in digital and traditional printing methods.
Designed graphics for websites, logos and promotions for marketing purposes.
Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
Met with customers to present mockups and collect information for adjustments.
Created designs and collaborated with sales team to complete projects.
Completed final touches for projects such as images sizes and font selection.
Worked with Adobe software programs and pre-press production, offset press including creating offset negatives.
Paginated the paper.
Education
Expected in 01/2007GED | Winterstein Adult Education, Sacramento, Ca, GPA:
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