Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Customer-oriented General Manager with 4+ years of experience focused on increasing sales and marketing. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering creativity and diversity.

  • Staff Scheduling
  • Originality and Creativity
  • Team Leadership
  • Training Management
  • Verbal and Written Communication
  • Business Leadership
  • Program Optimization
  • Focus and Follow-Through
  • Decision Making
  • Customer Service Management
  • Quality Assurance
  • Human Resources Oversight
  • Recruitment and Hiring
  • Administrative Management
  • Advertising Campaign Development
  • Special Promotions Planning
  • Multitasking and Prioritization
  • Desktops, Laptops and Mobile Devices
  • Word Processing
  • Direct Sales
  • Market and Competitor Research
  • Layout Planning
  • Customer Relations
  • Print Media Marketing and Design
  • 100% Fluent in Adobe CS since 1997
  • Fluent in Microsoft Office
  • Strong knowledge in print production (design, file prep, color theory, vinyl cutting, application, substrate, weeding, lamination)
Work History
04/2017 to Current General Manager Kona Grill Inc. | Oak Brook, IL,
  • Implemented operational strategies and effectively built customer and employee loyalty through communication with transparency and integrity.
  • Implemented innovative programs, including bonuses or paid time off initiatives increase employee loyalty and reduce turnover.
  • Coordinated bi-weekly leadership workshops to educate team members on best practices to optimize productivity.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Increased sales by establishing goals, overseeing performance and expediting goals based on relevance.
  • Conceptualized, designed, launched and maintain two website for both companies resulting in a significant increase in sales and overall less work for the CSRs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Developed and maintained relationships with customers and suppliers through continual communication and follow through.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Trained, coached and mentored staff to support smooth adoption of new company to be integrated with the original company.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Worked directly with management, installers, warehouse, and office department to brainstorm, discuss strategy and mitigate all issues.
  • Managed employee reviews, training, schedules and contract negotiations.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Devised and deployed successful SEO and social media strategies, dramatically boosting the company's visibility.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
11/2015 to 04/2017 Behavioral Therapist Lhc Group | Danville, VA,
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
  • Helped teach important social, play and basic life skills such as personal hygiene management.
  • Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.

  • Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
  • Contributed to treatment success by offering feedback and guiding patients through exercises.
  • Collected session data to aid in treatment planning and assessment.
  • Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
08/2011 to 11/2015 Customer Service Representative Cvs Health | Evansville, IN,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Recommended electronics to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
02/1998 to 06/2004 Graphic Designer Hntb Corporation | Louisville, KY,
  • Created aesthetically-pleasing advertisements that complemented products.
  • Created digital image files for use in digital and traditional printing methods.
  • Designed graphics for websites, logos and promotions for marketing purposes.
  • Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
  • Met with customers to present mockups and collect information for adjustments.
  • Created designs and collaborated with sales team to complete projects.
  • Completed final touches for projects such as images sizes and font selection.
  • Worked with Adobe software programs and pre-press production, offset press including creating offset negatives.
  • Paginated the paper.
Expected in 01/2007 GED | Winterstein Adult Education, Sacramento, Ca, GPA:

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  • Winterstein Adult Education

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  • Behavioral Therapist
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