General Manager Resume Example
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GENERAL MANAGER
Summary
Talented individual highly effective at adapting to challenges successfully. Expertise includes effective judgment and listening skills as well as in-depth sense of responsibility.
Skills
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Experience
06/2018 - CurrentKona Grill Inc.Sarasota , FL
General Manager
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Designed sales and service strategies to improve revenue and retention.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
02/2016 - 06/2018Holland ResidentalDenver , CO
Senior Regional Property Manager
- Ensured timely production of annual rent, operating expense and real estate tax adjustments.
- Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
- Wrote clear and concise owner's reports based on findings from quarterly financial statements.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Compiled and conveyed all operational and financial data to regional manager.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
- Liaised between company and owners to address and remedy ongoing concerns.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Oversaw daily operations, maintenance and administration of various properties.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Reviewed and interpreted vendor contracts to effectively enforce all requirements.
- Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
05/2010 - 11/2015Tremco IllbruckTacoma , WA
Project Administrator
- Assigned work to employees based on project requirements and individual team member strengths.
- Supported senior leadership by authoring field safety manual.
- Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Complied with federal and company regulations to ensure that all job sites maintained high level of safety.
- Reported to supervisors weekly regarding project progress, site problems and labor status.
- Recorded supplies, parts, equipment and employee work hours for every job.
08/2001 - 01/2010Menzies AviationCleveland , OH
Lead Accounting Clerk
- Processed payroll, electronic deposits and employee pay adjustments.
- Supported human resources by certifying and processing payroll, electronic deposits and pay adjustments while distributing checks with zero lag time.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances.
- Compiled budget documents and monitored costs to maintain control systems.
- Processed bank reconciliations and financial reports to verify practice of proper due diligence.
- Prepared weekly payroll for team of salaried and hourly employees.
- Automated office operations by managing client correspondence, filing, record tracking and data communications.
- Reconciled monthly checks for accurate bank statement distribution.
- Researched and resolved collections and billing disputes with tact and efficiency.
- Analyzed account information and trends for financial estimation report preparation and adjustments.
- Maintained accounts receivable documentation electronically and on paper.
- Mitigated annual audit risks, audited financial information utilizing QuickBooks to implement corrective action.
- Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
- Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
- Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
- Answered office phone calls and emails to direct customers and answer questions.
Education and Training
05/2008City, State
Bachelor of Science in Journalism, PrintArizona State University
05/2001City, State
High School DiplomaMaryvale High School
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Arizona State University
- Maryvale High School
Job Titles Held:
- General Manager
- Senior Regional Property Manager
- Project Administrator
- Lead Accounting Clerk
Degrees
- Bachelor of Science in Journalism, Print
High School Diploma
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