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General Manager Resume Example

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GENERAL MANAGER
Summary

Talented individual highly effective at adapting to challenges successfully. Expertise includes effective judgment and listening skills as well as in-depth sense of responsibility.

Skills
  • Supervision and training
  • Performance improvements
  • Cross-functional team management
  • Client relations
  • Financial document control
  • Networking abilities
  • Project management
  • Calm under pressure
  • Sound judgment
  • Communication skills
  • Recruiting and Hiring
  • Financial administration
  • Compensation/benefits administration
  • Vendor relationships
  • Goal setting
  • Customer relationship management
Experience
06/2018 - CurrentPancho's Mexican RestaurantDallas, TX
General Manager
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Designed sales and service strategies to improve revenue and retention.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
02/2016 - 06/2018Davely, Inc.Dallas, TX
Senior Regional Property Manager
  • Ensured timely production of annual rent, operating expense and real estate tax adjustments.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Remained aware of all construction and maintenance projects and notified appropriateindividuals of project updates, delays and schedule changes.
  • Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
05/2010 - 11/2015Ferrovial AgromanDallas, TX
Project Administrator
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Supported senior leadership by authoring field safety manual.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Complied with federal and company regulations to ensure that all job sites maintained high level of safety.
  • Reported to supervisors weekly regarding project progress, site problems and labor status.
  • Recorded supplies, parts, equipment and employee work hours for every job.
08/2001 - 01/2010Daltex Business SystemsDallas, TX
Lead Accounting Clerk
  • Processed payroll, electronic deposits and employee pay adjustments.
  • Supported human resources by certifying and processing payroll, electronic deposits and pay adjustments while distributing checks with zero lag time.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Automated office operations by managing client correspondence, filing, record tracking and data communications.
  • Reconciled monthly checks for accurate bank statement distribution.
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Analyzed account information and trends for financial estimation report preparation and adjustments.
  • Maintained accounts receivable documentation electronically and on paper.
  • Mitigated annual audit risks, audited financial information utilizing QuickBooks to implement corrective action.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Answered office phone calls and emails to direct customers and answer questions.
Education and Training
05/2008Tempe, AZ
Bachelor of Science in Journalism, PrintArizona State University
05/2001Phoenix, AZ
High School DiplomaMaryvale High School
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Resume Overview

Companies Worked For:

  • Pancho's Mexican Restaurant
  • Davely, Inc.
  • Ferrovial Agroman
  • Daltex Business Systems

School Attended

  • Arizona State University
  • Maryvale High School

Job Titles Held:

  • General Manager
  • Senior Regional Property Manager
  • Project Administrator
  • Lead Accounting Clerk

Degrees

  • Bachelor of Science in Journalism, Print
    High School Diploma

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