General manager Resume Example
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GENERAL MANAGER
Professional Summary
I am presenting to you my achievements, skills, energy, and talent for identifying superior employees for your job.Highly enthusiastic customer service professional with 5 years client interface experience.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Skill Highlights
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Work Experience
General manager01/2011 to 07/2013Rollins, IncAurora , CO
- In this job I have to have Positive Attitude, also have to Keep Area Clean and restaurant clean ,move around quickly perform multiples task between jobs.ensure that all customers will experience a hundred percent customer service satisfaction by ensuring that all products are served hot, fresh, and delicious. RGMs must also manage the store's Profit and Loss by implementing the company's cash control guidelines, efficiently managing the labor and the store's inventory, while being able to make proper adjustments when the situation calls for it. Other additional responsibilities include hiring, interviewing, and evaluating store staff and aspiring applicants who want to part of the working team of the company.
Shift Manager07/2013 to 04/2014Ezcorp, Inc.Lakewood , CO
- To assist the salaried management team in ensuring the efficient running of the restaurant in accordance with.
- company policies and guidelines and the Company Plan to Win.
- To provide leadership, coaching and direction.
- to all crew members to ensure there is an engaged, motivated and skilled team who are customer focused and.
- Brand Ambassadors.
Shift Manger04/2014 to 01/2015Ezcorp, Inc.League City , TX
- You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards.
- You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others.
- Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner.
- You ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.
Shift Manager02/2015 to 08/2015Giant Eagle, Inc.Pittsburgh , PA
- As a shift Leader for Hardee'Ss, i was be in charge of running the entire store operation while on the shift.
- Shift Leaders need to have excellent organizational and managerial skills because i was responsible for managing ten to fifteen employees all at thesame time, depending on how large the store is.
- The need to make sure that all employees are following the food safety procedures implemented by the company, not to mention doing some minor tasks like completing paperwork before the shift ends, doing inventory of all the supplies, evaluating cash drawers, and also making bank deposits.
Call Center Representative08/2015 to CurrentAMERICAN SUPPORTCity , STATE
- Customer services rep for American support Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- volunteer work Fed homeless at Clara White Mission (12/23/10/ & 11/24/11) Gate River Run for breast cancer Big Sister for the YMCA Helped the elderly at Edgewood Nursing Center Voluntarily Picked up trash off of the side of the highway over the summer Helped lifeguards clean beach (7/8/11) Extracurricular activities I was in drama club on Tuesdays.
- I also am a Captain of the Math club.
- Communication - Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.
- Problem solving - Resolves in-depth problems in a fashionable manner, independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.
- Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.
- Planning and organizing - Refined planning and organizational skills that balance work, team support and responsibilities in a timely and professional manner Systems knowledge - Experience in preparing and analyzing reporting data for management accurately and to timescales.
Education and Training
High School Diploma2011Terry ParkerCity, StateGPA: when to Terry Parker High School in Jacksonville Fl Ima graduate of class 2011
when to Terry Parker High School in Jacksonville Fl I am graduate of class 2011
PAITENT CARE TECH2012CONCORDECity, State
Personal Information
I ve been awarded perfect attendance A b Honor roll Star Student for 1 Month Nominated for most successful Concorde career college graduated
Additional Information
- I ve been awarded perfect attendance A b Honor roll Star Student for 1 Month Nominated for most successful Concorde career college graduated the patient care program Dec. 11, 2012
Skills
balance, call center, organizational skills, organizing, organizational, policies, Problem solving, quality, reporting, researching, Team Player, telephone skills Careful and active listenerStrong public speaker Multi-tasking Professional and friendly
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Resume Overview
School Attended
- Terry Parker
- CONCORDE
Job Titles Held:
- General manager
- Shift Manager
- Shift Manger
- Call Center Representative
Degrees
- High School Diploma 2011
PAITENT CARE TECH 2012
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