General Manager Resume Example
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in concrete reinforcement and epoxy coating to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Industrious Maintenance Supervisor committed to safety and efficiency with a focus on leading and supporting teams in goal achievement. Offering 38 years of experience monitoring maintenance and operational readiness of diverse equipment. Well-versed in analysis, identification and mitigation of safety hazards. Adept at reducing production downtime through scheduling, inspection and troubleshooting management.
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Minneapolis-St. Paul-Bloomington , MNPatterson Companies/Feb 2011 to Feb 2021
- Trained over 20 employees on business principles, best practices, protocol and system usage.
- Designed sales and service strategies to improve revenue and retention.
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Coached and developed 5 internal candidates for promotion to general management.
Lakeland , FLCarlisle Syntec, Inc./Oct 2006 to Nov 2011
- Established continuous improvement initiatives to achieve KPIs.
- Developed and managed third-tier resolution process to resolve issues originating from customer retention team.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Used cold calling and networking to sell products and services.
- Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
- Cultivated strong professional relationships with industry partners, creating focused campaigns to drive long-term business development.
- Analyzed growth opportunities to forecast projected business and recognize customer desires.
- Capitalized on industry changes to corner emerging opportunities and maximize company revenue.
- Implemented strategies to drive changes and improvements and enhance performance.
- Contacted current and potential clients to promote products and services.
- Created new sales tools and processes to help staff members improve customer service offerings.
- Participated in networking events to meet and discuss service offerings with potential clients.
- Resolved product issues with manufacturers to maintain relationships with key producers and deliver quality products to customers.
- Organized, analyzed and prepared technical data reports.
City , STATESimcote/Jan 1985 to Oct 2006
- Installed and maintained control systems and other technical components to complete equipment installations.
- Organized, analyzed and prepared technical data reports.
- Managed quality control and maintained high level of customer satisfaction.
- Recommended corrective and preventive actions to boost product reliability.
- Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
- Evaluated new engineering plans to check technical feasibility and conformance with applicable codes and standards.
- Adjusted production processes to increase productivity and reduce waste.
- Worked from layout and work order, created programs and set up machines to produce required parts.
- Supplied production data to field operators, technicians, engineers and supervisors.
- Tested components, assemblies and systems to diagnose problems.
- Prepared operational reports and provided information to supervisors.
- Drove team performance through effective training, coaching and motivation of line employees.
- Monitored and logged all parts and devices used on each service call.
- Inspected equipment and systems to identify issues and reported problems to repair technicians.
- Worked from complex and detailed manufacturing documentation and verbal instructions.
- Reduced waste and streamlined schedules to optimize manufacturing processes.
- Installed parts along production line in constant operation.
- Promoted high-quality daily production by enforcing product standards and monitoring level of quality.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
- Eliminated materials waste and unnecessary labor hours to reduce costs.
- Exceeded customer expectations and achieved KPIs by focusing on optimization of daily functions.
- Developed and implemented new training program that focused on production quality, food safety and staff safety.
- Oversaw employees and related programs to maximize team productivity and facility output.
- Evaluated and coordinated results of production and supported departments to ensure effective use of labor, materials and equipment resources for production.
- Developed strategic programs and devised key plans that affected the direction of the business.
- Increased plant safety by implementing proactive strategies and well-structured training.
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Resume Overview
School Attended
- Harding High School
- Tri Rivers Joint Vocational
Job Titles Held:
- General Manager
- Sales Executive and Technical Support
- Plant Manager
Degrees
- High School Diploma
Certificate of Completion : Welding Technology
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