general manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Executive Profile
Visionary Operations Executive offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude and solid experience managing all levels of multiple projects including budgeting and administration.
Professional Experience
2015 to CurrentGeneral ManagerRollins, Inc | Bradenton, FL,
Increased revenues by 12.5% in 2015 - Lead the Miami Dade market in growth.
Reduced costs by X% in 2015
Increased EBITDA by X% in 2015
Managed the construction phases 1 and 2 of a $20 million capital renovation.
Deployed a $2 million slot capital refresh throughout the gaming floor.
Refined internal controls to help further improve the operation and reduce labor.
Implemented a company performance incentive program to motivate the employees.
Further established relationships within the Florida political realm.
Introduced a management coaching program for new manager's to learn how to effectively communicate and motivate their employees using various techniques and methodologies.
08/2014 to 12/2014Assistant General ManagerThe Edge Fitness Clubs | Shrewsbury, MO,
Added responsibility of Acting General Manager.
Transitioned the company ownership from Florida Gaming Centers to Fronton Holdings LLC.
Immediately reduced cost by renegotiating all service agreements, slot leases, labor contracts and insurance totaling over $3 million annualized in preparation for 2015.
Reduced labor cost by implementing a volume based labor model that stabilized the labor margin.
Implemented a customer service program to change the corporate culture and engage employees with the new vision for the property.
Began the planning and design phases of a 20 million dollar capital renovation scheduled for 2015.
Introduced a new reinvestment model to help personalize the customer's offers into 52 custom segments, which increased revenue by initially by 10% and at its peak by 32%.
Built relationships with local/state politicians and lobbyist in regards to the potential upcoming Florida legislature changes in regards to gaming expansion.
11/2011 to 08/2014Executive DirectorNational Church Residences | Union City, GA,
Created the pre and post opening marketing plan, which included revenue projections, acquisition, entertainment, promotions, database marketing, player development, advertising, public relations and employee training.
Created the initial bilingual branding campaign for the property.
Built all event, database, slot performance and labor analytics for the company.
Negotiated and completed all of the purchases for slot product and promotional items.
Responsible for the organization's day-to-day slots and marketing operation and coordination of public relations, media, creative, promotions and advertising.
Booked all entertainment and implemented Headliner Concerts at the facility holding 1400 - 2000 people per show including sponsorships and media partnerships.
Grew Revenue in 2013 by 22%.
03/2009 to 11/2011Vice President of MarketingOura | Chicago, IL,
Increased revenue in 2011 by 8%, while reducing marketing spend by 17%.
Responsible for the development of the overall marketing calendar, which determines the company's strategy and direction.
Worked with the database to identify trends and plan marketing strategies.
Analyzed all events, reinvestment strategies and effectiveness of advertising campaigns.
Built and implemented 172 segment reinvestment model.
Responsible for the preparation of budgets, profit and loss statements, expense and distribution figures for promotional events and activities.
Created a specific targeted advertising plan and negotiated media.
Development of the internal controls and the preparation of submissions for each proposed program, ensuring compliance with all legal and /or financial requirements.
Ensured Customer Service levels are consistently applied by the Marketing Staff.
Prepared long-term plans and budget requirements in order to meet the needs of the departmental and company goals.
01/2009 to 03/2009Financial Analysis ManagerAnthem, Inc. | Diamond Bar, CA,
Research market trends and market share within the state and local markets.
Created and analyzed all financial reports and documents along with property ledgers and journals.
Analyzed all events and reinvestment for profitability, return on investment and response rates.
Developed FTE reporting and labor standard analysis.
Conducted labor studies, which resulted in the implementation of an algorithm based labor model.
Held numerous presentations for upper level management with suggestions and direction, justified with analysis.
Capital budgeting and project management.
06/2007 to 01/2009Financial AnalystLeidos Holdings Inc. | Fairmont, WV,
Act as an integral part of the financial/strategic planning team by providing analytical support to all internal operating departments.
Model development.
Perform research and analysis of the competitive environment.
Create all areas of the annual budget, and long range plan preparation, as well as preparation of monthly financial and operational reports.
Develop integrated revenue/expense analyses, Performa, cash projections, and presentations.
Perform financial forecasting and reconciliation of internal accounts.
Work with Human Resources department as needed to communicate staffing impact on budget.
Compile all capital projects, analysis using ROI and DCF Models and provide sound business cases.
Education
Expected in November 2008 to to Master of Business Administration | Accounting and FinanceAmerican Intercontinental University, Hoffman Estates, ILGPA:
Expected in May 2007 to to Bachelor of Arts | MathematicsEast Stroudsburg University of Pennsylvania, East Stroudsburg, PAGPA:
Expected in June 2015 to to Certificate of Executive Leadership | Cornell University, Ithaca, NYGPA:
Awards
East Stroudsburg University - 2011 Young Alumni Achievement Award
Miami New Times - 2013 Best Casino in Miami
Skills
advanced analytics, advertising, branding, budgets, business culture development, capital planning, creative direction, coaching, contracts, cost containment, customer service, database marketing, employee training, finance, gaming floor optimization, leadership, legal, marketing plans, marketing strategies, market trends, marketing, negotiation, political relations, presentations, profit and loss statements, project management, public relations, relationship management, renovation, reporting, research, slot operations, staffing, strategic planning, team building, visionary
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