general manager resume example with 6 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Cross-Functional Team Management
  • Policy/Program Development
  • Supervision and Training
  • Sales Team Development
  • Credit Card Payment Processing
  • Transaction Processing
  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Call Documentation
  • Data Entry and Maintenance
Education and Training
Yorktown High School Yorktown, IN Expected in 05/2012 High School Diploma : - GPA :
Ivy Tech Community College of Indiana Muncie, IN, Expected in : - GPA :
Sbarro - General Manager
Tupelo, MS, 06/2019 - 12/2021
  • Implemented successful business strategies to increase revenue and target new markets.
  • Trained employees on duties, policies and procedures.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Supervised employees through planning, assignments and direction.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Administered employee discipline through verbal and written warnings.
  • Delegated work to staff, setting priorities and goals.
  • Created schedules and monitored payroll to remain within budget.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Formed and sustained strategic relationships with clients.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed service and sales strategies to improve retention and revenue.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Designed sales and service strategies to improve revenue and retention.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Led employee evaluations with constructive feedback to boost performance.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Tracked monthly sales to generate reports for business development planning.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Tokyo Joes - Shift Leader
Broomfield, CO, 12/2017 - 12/2019
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Analyzed key performance indicators to identify effective strategies.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Implemented strategies to take advantage of new opportunities.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assessed company operations for compliance with safety standards.
  • Checked orders for quality and completeness.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Analyzed company's expenditures and developed financial models.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Worked closely with human resources to support employee management and organizational planning.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Upheld company standards and compliance requirements for operations.
Iqor - Collections Agent
Altoona, PA, 08/2013 - 08/2015
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Reduced aged accounts by collecting on approximately 25-50 accounts daily.
  • Achieved production goals by training new employees and incentivizing team members.
  • Placed outbound collections calls daily to approximately 100 account holders.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Updated account status records and collection efforts.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Upheld privacy and security requirements for customer information.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Resolved billing discrepancies and customer credit issues.
  • Acquired credit reporting data for new and existing customers.
  • Resolved balance errors using accounting software.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Contacted customers and explained debt management to encourage timely debt payments.

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Resume Overview

School Attended

  • Yorktown High School
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • General Manager
  • Shift Leader
  • Collections Agent


  • High School Diploma
  • Some College (No Degree)

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