LiveCareer-Resume

general manager resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Enthusiastic, Manager offers over 10 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Product branding
  • Staff training and development
  • Orientating and training
  • Inventory management
  • Staff development
  • Customer relations
  • Microsoft Office expertise
  • Project management abilities
  • Patient relations
  • Infection control procedures
  • Calm and level-headed under duress
  • Vendor relations skills
  • Filing experience
Experience
03/2022 to Current General Manager Titlemax, Inc. | Wilmington, DE,
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Trained, managed and motivated employees to promote professional skill development.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics.
  • Reduced process lags by hiring top talent and managing staff to ensure optimal productivity.
  • Set sales budget for prime costs, loss of goods and controllable items to improve cash flow.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
08/2021 to 03/2022 Assistant Store Manager Rutter's Dairy Inc | Crestview Terrace, PA,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
03/2021 to 08/2021 Certified Nursing Assistant Baylor Scott & White Health | Lago Vista, TX,
  • Engaged with patient family and friends to provide courteous visit experience.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals.
  • Kept rooms clean, stocked and sanitized for proper infection control.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting and feeding and documented care per unit protocols.
  • Delivered high level of care to every patient.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Comforted patients and families and provided each with reassurance and encouragement.
05/2010 to 10/2020 Assistant Manager Frederick County Public Schools | Frederick, MD,
  • Implemented training processes for newly hired employees, team member trainers and management.
  • Planned and prepared workflow schedules, delegating tasks for 30+ team members.
  • Enforced company policies and procedures to strengthen operational standards.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Reviewed sales reports to enhance sales performance
  • Mentored staff to enhance skills and achieve daily goals, using hands-on and motivational leadership.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top performers to attract and retain top-quality personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Help achieved Top 250 category in company on year one, year two made Top 100, The Golden Bell, in company
  • Rewarded Top Performer for Assistants in company
Education and Training
Expected in 06/2017 to to Certification in Microsoft | Lincoln Center, Billings, MT, GPA:
Expected in to to | Business Management Montana College of Technology, Billings, MT, GPA:
Accomplishments
  • Won 62nd place out of over 7,000. Winning the Golden Bell Award.
  • Won Top 250 Champ Award out of over 7,000 Stores.
  • Achieved Top Performer Award out 37
  • Improved sales within one year by over 25%
  • Trained all management staff and took on second store training.
  • Created a successful Mas Award program for our employees to be recognized
  • Maintain company goals for Store for more than three years running

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Resume Overview

School Attended

  • Lincoln Center
  • Montana College of Technology

Job Titles Held:

  • General Manager
  • Assistant Store Manager
  • Certified Nursing Assistant
  • Assistant Manager

Degrees

  • Certification in Microsoft
  • Some College (No Degree)

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