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General Manager Resume Example

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GENERAL MANAGER
Summary

Results-oriented business leader with more than 20+ years of experience in day-to-day business operations management and training. Seeking an operations position within your business. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Outstanding communicator, well-versed in employee goal setting, training and development, vendor and partner relations.

Skills
  • Leadership training
  • Team building
  • Employee development
  • Budget control and development
  • Communication skills
  • Recruiting and hiring
  • Performance improvements
  • Cost analysis and savings
  • Financial controls implementation
  • Customer relationship management
  • Purchasing and planning
  • Policy/program development
Experience
Lifestyle Communities-The Goat | Columbus, OHGeneral Manager08/2020 - Current
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by 10%.
  • Directed 6 managers and 50 associates to generate over $3 million in revenue.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Liaised with cross-functional teams to develop product positioning strategies.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Ram Restaurant and Brewery | Seattle, WARegional Team Leader01/2011 - 06/2020
  • Provided leadership to 51 managers through coaching, feedback and performance management.
  • Oversaw 250 staff by training, mentoring, culture development, hands on leadership, brand identity, team building and loyal guest reservation.
  • Successfully increased employee retention by creating a positive work environment in 10 stores across 4 states.
  • Improved productivity while reducing staff turnover and operational costs by 10%.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 10%.
  • Developed processes to save on costs and prevent losses with the use of Restaurant 365, Hot Schedules, P&L review, and coaching and developing leaders.
  • Traveled to over 5 locations per week to manage each store and perform reviews of individual leaders through inter-personal communications.
  • Worked directly with Leaders, VP of Operations, Marketing and Brand management departments to brainstorm, discuss strategy, sales goals and mitigate operational opportunities.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Executed business strategies to boost revenue and penetrate new markets through implementation of strategic vision and long range planning.
Marie Calendar's Restaurant and Bakery | Seattle, WAGeneral Manager01/2004 - 01/2011
  • Produced top EBITDA in the company out of 120 locations.
  • Oversaw and improved brand worth over $5m per year through efficient coordination of daily operations.
  • Assessed financial statements and P & L reports to evaluate financial performance, develop targeted improvements and implement changes resulting in 5% sales growth each year.
  • Presidents Club winner in 2009.
  • Increased revenue by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Held weekly meetings with leadership teams to identify techniques to overcome sales challenges, maintain quality control, and review guest feedback.
Education and Training
Nathan Hale High School | Seattle, WAHigh School Diploma1998
  • Elected Captain of the baseball team 1997 and 1998.
  • Member of Drama Club, GPA: 3.8
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Resume Overview

Companies Worked For:

  • Lifestyle Communities-The Goat
  • Ram Restaurant and Brewery
  • Marie Calendar's Restaurant and Bakery

School Attended

  • Nathan Hale High School

Job Titles Held:

  • General Manager
  • Regional Team Leader

Degrees

  • High School Diploma

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