general manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Cross-Functional Team Management
Supervision and Training
Decision Making
Management Team Building
Recruitment and Hiring
Training Management
Staff Scheduling
Education and Training
Volunteer State Community CollegeGallatin, TNExpected in ā ā:General Studies - GPA:
Pellissippi State Community CollegeKnoxville, TNExpected in ā ā:General Studies - GPA:
Experience
Camping World - General Manager Belleville, MI, 07/1999 - 07/2022
Trained employees on duties, policies and procedures.
Built and maintained loyal, long-term customer relationships through effective account management.
Recruited, interviewed and hired qualified staff for open positions.
Supervised employees through planning, assignments and direction.
Created schedules and monitored payroll to remain within budget.
Administered employee discipline through verbal and written warnings.
Guided management and supervisory staff to promote smooth operations.
Recruited, trained and empowered employees to achieve key performance indicators.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Formed and sustained strategic relationships with clients.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepared staff work schedules and assigned team members to specific duties.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Tracked monthly sales to generate reports for business development planning.
Aimbridge Hospitality - Server Hollywood, FL, 09/1997 - 06/1999
Cleaned tables and chairs to prepare dining area for next customers.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Operated POS terminals to input orders, split bills and calculate totals.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Provided exceptional service to high volume of daily customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Trained new employees to perform duties.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Greeted customers, answered questions and recommended specials to increase profits.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Informed customers of daily specials and signature menu items.
Brought wine selections to tables with appropriate glasses and poured for customers.
Filled condiments and napkin containers during slack periods.
Served food and beverages to patrons and confirmed complete orders.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Stocked service areas with supplies during slow periods.
Responded to ad hoc cleaning duties at end of shift.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Prepared checks, itemizing total meal costs and taxes.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Garnished dishes and beverages to serve visually appealing menu items.
Presented menus and answered questions regarding items.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Explained menu items, describing ingredients and cooking methods upon request.
Aimbridge Hospitality - Server Lake Mary, FL, 12/1995 - 08/1997
Cleaned tables and chairs to prepare dining area for next customers.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Operated POS terminals to input orders, split bills and calculate totals.
Addressed complaints to kitchen staff and served replacement items.
Trained new employees on restaurant procedures and plating techniques.
Provided exceptional service to high volume of daily customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Trained new employees to perform duties.
Greeted customers, answered questions and recommended specials to increase profits.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Informed customers of daily specials and signature menu items.
Filled condiments and napkin containers during slack periods.
Served food and beverages to patrons and confirmed complete orders.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Stocked service areas with supplies during slow periods.
Responded to ad hoc cleaning duties at end of shift.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Prepared checks, itemizing total meal costs and taxes.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Garnished dishes and beverages to serve visually appealing menu items.
Presented menus and answered questions regarding items.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Explained menu items, describing ingredients and cooking methods upon request.
City Of Richmond - Lifeguard Richmond, VA, 05/1990 - 08/1996
Administered first aid and CPR in response to life-threatening situations.
Coordinated and taught instructional classes in fundamentals of swimming and water safety.
Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Watched over swimmers to respond quickly to distress situations.
Cautioned swimmers regarding unsafe practices and safety hazards.
Collaborated closely with team to identify issues and quickest methods for remediation.
Participated in monthly training courses to stay up-to-date in water rescue techniques.
Monitored behaviors for safety violations and took steps to prevent further violations.
Observed sections of assigned water zone of responsibility.
Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
Kept equipment in good working order with frequent inspections and minor repairs.
Cleaned, brushed and vacuumed pool to keep clean.
Identified emergency situations or potential drownings and entered water for lifesaving measures.
Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
Adhered strictly to emergency action plans.
Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
Patrolled to identify anyone needing assistance and offered immediate care.
Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
Used training and medical supplies to examine injured people and administer first aid.
Filled out incident and accident reports and submitted to supervisor.
Maintained neat and clean pool area and clean water.
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